I had a horrible experience. I have been kicked off my email, and your customer service system isn't working. I know you have high call volume, and I had to wait about an hour each time I called tonight. But worse, when I was referred to a higher level of technical assistance, each time I was put on hold for that, eventually I got a message asking if I wanted to participate in a survey, and then disconnected. I was never able to reach the technical service that I needed. I was on the phone from 8:30 - midnight, and gave up after 4 disconnections, and many hours of waiting on hold.