I am fed up with AOL. For the third time this year I have had to go to tech help to have all my saved mail restored after it randomly disappears. This has happened before in the past and most recently happened with my mom's account as well. The only way I can get my mail back is to pay AOL's "ransom" fee to be able to even communicate with an agent beyond the entry level customer service help line. As soon as I get all my mail back, I am sending it to a new account with a different carrier. AOL is a dinosaur and will no doubt be extinct...not a bad thing given my experience.