IMPROVE YOUR CUSTOMER SERVICE
Replace your management staff with people who realize that customers are what keeps a company in business.
1485th
ranked
Fred F.
shared this idea
-
Fred F.
commented
Why has aol decided to essentially ignore their customers thoughts, ideas, suggestions? Not to mention making major changes to their discussion forum that make it virtually impossible to actually make a comment, and/or read comments.
-
Fred F.
commented
No company, no matter how large, can survive when they forget that the customers are what keeps them in business. I spent a long career in management when I was working with IBM. And the total focus was on customer service! AOL seems to have forgotten that there is a customer.