While I know that ya'll have no idea about customer service and responding to concerns...I'll put this out there (unless, I know)..I had been in AOL jail for about a year..then about 3 weeks ago was released and commented (very nicely..learned my lesson..thank you big brother...NOW I'm back in jail for no apparent reason...WHATS UP? AGAIN, I know that NO ONE from AOL reads these comments even tho its says to help improve the "AOL Experience"..HaHa...and then in your header it says.."This forum is not monitored for any support related issues"...Thus a waste of time...but...