I use a VPN on-line, and when I get this message I have to turn it off, log in, and then turn it back on. I get the feeling it's a location issue. However, I'm concerned that if I'm traveling I will be locked out of email - because then my actual location will be different, not just "VPN different." Your AI chatbot told me that I should get a "login from new location message" with a code being sent to my recovery phone or email. However, when I get "Something went wrong," I never get to the code (I already always use 2-step authentication). The AI chatbot told me I should talk to a human about this - so that's what I'm trying to do. I've had my AOL email address for a long time, and have been generally ok with it. I'd hate to have to switch email providers - but being locked out of my email is not acceptable.