Skip to content

AOL Super App for iOS

Aol App


This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!

This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.

Tell us how we can improve your AOL App experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.


  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

60 results found

  1. We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Mail  ·  Admin →

    To delete email in the app you have a few options:
    - From the message list you can swipe to the left on a message to delete.

    - You can tap on a message to open it and tap the trash can in the lower left.

    You can tap on the icon to the left of the sender’s name and then tap the trash icon in the lower left corner

    To delete multiple messages simultaneously:
    - Tap the icon to the left of the sender’s name on each message you wish to delete (this will show the selection circles for all of the list)
    - Tap the trash icon in the lower left

  2. How can I retrieve archives? Important

    I’m not sure how to retrieve an email.. instead of save I pressed archives and now I can’t find it. Please this is important ..

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Mail  ·  Admin →
  3. We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Mail  ·  Admin →
  4. Update the contact list

    How do I get rid of the hundreds of email names that are in my contact list? They shouldn’t be automatically added!!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Mail  ·  Admin →
  5. My previously read emails disappear!

    After emails are read, they should remain until I decide to move them

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Mail  ·  Admin →
    Responded  ·  Product Support responded

    Thank you for your feedback.

    The AOL App is honoring your desktop selection to have old mail and new mail separated. In order to change this view, you will need to go to your settings on a computer:

    -Go to mail.aol.com
    - Once signed in, click on options in the upper right corner
    - Select Mail Settings
    - On the general settings tab, in inbox setting click the radial button next to Use Unified inbox style
    - Click save settings at the bottom

    You may need to sign out of the app and then sign back in to reset the app settings. This can be done by:
    - Tap on the AOL icon in the upper right – Tap on Manage Accounts
    - Click the slider to turn of the account
    - Tap the slider again to turn back on the account in the app

    Thank you!
    AOL App Support

  6. I’ve lost my mail! It’s all very - very confusing.

    Asking why I don’t like an advert when I delete - what ****. I just want to delete!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Mail  ·  Admin →

    To delete email in the app you have a few options:
    - From the message list you can swipe to the left on a message to delete.

    - You can tap on a message to open it and tap the trash can in the lower left.

    You can tap on the icon to the left of the sender’s name and then tap the trash icon in the lower left corner

    To delete multiple messages simultaneously:
    - Tap the icon to the left of the sender’s name on each message you wish to delete (this will show the selection circles for all of the list)
    - Tap the trash icon in the lower left

  7. Provide access to my existing folders.

    I have existing folders into which I’d like to place mail items using the AOL app. At present this is not possible because I cannot view the folders from within the app. For me this is a major drawback that otherwise has some welcome features.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Mail  ·  Admin →
    Responded  ·  Product Support responded

    Thank you for your comments.

    To access your other folders, tap on the folder name in the lower left corner. This will pop up a list of you folders. Tap on the name of the folder you wish to view. This will open the message list for that folder.

    Thank you!
    AOL App Support

  8. iPhone problem

    When I have new mail that I don’t want to open. I swipe to delete. It deletes all mail. Ones I haven’t looked at yet

    iPhone 12. Brand new

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Mail  ·  Admin →

    To delete email in the app you have a few options:
    - From the message list you can swipe to the left on a message to delete.

    - You can tap on a message to open it and tap the trash can in the lower left.

    You can tap on the icon to the left of the sender’s name and then tap the trash icon in the lower left corner

    To delete multiple messages simultaneously:
    - Tap the icon to the left of the sender’s name on each message you wish to delete (this will show the selection circles for all of the list)
    - Tap the trash icon in the lower left

  9. There is now a star on each email. What is it?

    What is the star for in the lineup of pending mail? I have looked and looked and can’t find what it means or how and when to use it.

    How come we don’t have instructions for the new format? Where is the legend to tell us what everything is for? Where are the instructions?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Mail  ·  Admin →
  10. We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Mail  ·  Admin →
    Responded  ·  Product Support responded

    Thank you for your comments.

    To move email from the trash back to another folder:

    - Open the trash folder by tapping the folder name in bottom left
    - Scroll down and tap on the Trash folder
    - Once in the trash folder, tap on the round icon to the left of the sender name for all of the mail you want to move
    - Tap on move on the bottom middle
    - Select the folder you wish to move the messages to

    Thank you!
    AOL App Support

  11. Downloaded the new AOL app. Results, need instructions on how to operate my mail, lost what I had previously.

    Lost the ability to use the email as I known it. Need instructions on how the new account works.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Mail  ·  Admin →
  12. Help I can not get help!

    With this app I am having constant issues. 1) I have to delete emails at least 3 times or 4 times. When I an email from my inbox and then the trash box the email continues to show up in my inbox over and over again. There is no way to filter the inbox to just check for unread items. When I ‘star’ an email how can I get a list of just the starred items? When I have read or deleted emails the number of unread items does not change! How could it read 300 unread emails whenI open…

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Mail  ·  Admin →

    To delete email in the app you have a few options:
    - From the message list you can swipe to the left on a message to delete.

    - You can tap on a message to open it and tap the trash can in the lower left.

    You can tap on the icon to the left of the sender’s name and then tap the trash icon in the lower left corner

    To delete multiple messages simultaneously:
    - Tap the icon to the left of the sender’s name on each message you wish to delete (this will show the selection circles for all of the list)
    - Tap the trash icon in the lower left

  13. Why doesn’t the Labeled Day (ex: Monday) when Deleting actually not Delete that day’s mail???

    Today I was trying to Delete all of my OLD EMAIL (2020) that your system does actually Delete ALL OF THE EMAIL IN THAT SELECTED DAY (ex: Monday)??? Today alone I’ve tried to Delete all my old EMail from 2020!!! I’ve done so over 50 times and there is still more Emails in the 2020 Folder (ex: 2020 or Monday)???? This system is Nothing but trouble and very annoying!!!
    If you are going to have individual days of what ever, how about having Email from that day actually be acceptable. Not only a few at a time!!!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Mail  ·  Admin →

    To delete email in the app you have a few options:
    - From the message list you can swipe to the left on a message to delete.

    - You can tap on a message to open it and tap the trash can in the lower left.

    You can tap on the icon to the left of the sender’s name and then tap the trash icon in the lower left corner

    To delete multiple messages simultaneously:
    - Tap the icon to the left of the sender’s name on each message you wish to delete (this will show the selection circles for all of the list)
    - Tap the trash icon in the lower left

  14. We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Mail  ·  Admin →

    To delete email in the app you have a few options:
    - From the message list you can swipe to the left on a message to delete.

    - You can tap on a message to open it and tap the trash can in the lower left.

    You can tap on the icon to the left of the sender’s name and then tap the trash icon in the lower left corner

    To delete multiple messages simultaneously:
    - Tap the icon to the left of the sender’s name on each message you wish to delete (this will show the selection circles for all of the list)
    - Tap the trash icon in the lower left

  15. How do I delete 6000 msgs

    It *** having that many unread msgs

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Mail  ·  Admin →

    To delete email in the app you have a few options:
    - From the message list you can swipe to the left on a message to delete.

    - You can tap on a message to open it and tap the trash can in the lower left.

    You can tap on the icon to the left of the sender’s name and then tap the trash icon in the lower left corner

    To delete multiple messages simultaneously:
    - Tap the icon to the left of the sender’s name on each message you wish to delete (this will show the selection circles for all of the list)
    - Tap the trash icon in the lower left

  16. It says I have over 6000?msgs

    Where are these 6000 msgs and how do I read them and delete them

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Mail  ·  Admin →

    To delete email in the app you have a few options:
    - From the message list you can swipe to the left on a message to delete.

    - You can tap on a message to open it and tap the trash can in the lower left.

    You can tap on the icon to the left of the sender’s name and then tap the trash icon in the lower left corner

    To delete multiple messages simultaneously:
    - Tap the icon to the left of the sender’s name on each message you wish to delete (this will show the selection circles for all of the list)
    - Tap the trash icon in the lower left

  17. Mail on app after you do the delete com new or old mail

    Could you when your mail or something is deleted for the second time go back to new mail or wherever you deleted it from it a pain to have to keep going back to new mail etc

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Mail  ·  Admin →

    To delete email in the app you have a few options:
    - From the message list you can swipe to the left on a message to delete.

    - You can tap on a message to open it and tap the trash can in the lower left.

    You can tap on the icon to the left of the sender’s name and then tap the trash icon in the lower left corner

    To delete multiple messages simultaneously:
    - Tap the icon to the left of the sender’s name on each message you wish to delete (this will show the selection circles for all of the list)
    - Tap the trash icon in the lower left

  18. We need the ability to delete and remove large amounts of mail at once.

    We need the ability to delete and remove large amounts of mail at once.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Mail  ·  Admin →

    To delete email in the app you have a few options:
    - From the message list you can swipe to the left on a message to delete.

    - You can tap on a message to open it and tap the trash can in the lower left.

    You can tap on the icon to the left of the sender’s name and then tap the trash icon in the lower left corner

    To delete multiple messages simultaneously:
    - Tap the icon to the left of the sender’s name on each message you wish to delete (this will show the selection circles for all of the list)
    - Tap the trash icon in the lower left

  19. Make it easier to retrieve accidentally deleted notes

    My notes on my iPhone are attached to my email. I was mass deleting old email messages the other day and now some of my most recent notes are missing! The particular note I need contains all my account numbers and it reverted back to an older version of the note from 2018. How did this happen??? How can I retrieve that information?? Help!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Responded  ·  0 comments  ·  Mail  ·  Admin →
  20. Easier way to raise emails

    I have 30,000 emails I need to have an easier way to eliminate them

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Mail  ·  Admin →

    To delete email in the app you have a few options:
    - From the message list you can swipe to the left on a message to delete.

    - You can tap on a message to open it and tap the trash can in the lower left.

    You can tap on the icon to the left of the sender’s name and then tap the trash icon in the lower left corner

    To delete multiple messages simultaneously:
    - Tap the icon to the left of the sender’s name on each message you wish to delete (this will show the selection circles for all of the list)
    - Tap the trash icon in the lower left

1 3 Next →
  • Don't see your idea?

AOL Super App for iOS

Categories

Feedback and Knowledge Base