AOL Super App for iOS
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Tell us how we can improve your AOL App experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
47 results found
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Hire new customer service representatives or retrain them. They’re rude and disrespectful.
Hire new customer service agents or have them retrained.
Hi there! We are sorry for any inconvenience you have experienced. To better understand and address this matter, kindly direct message us on X at @AOLSupportHelp or on Facebook via our AOL Customer Care page. Alternatively, if you do not utilize social media, please visit help.aol.com. Thank you.
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Give us the ability to change the sender name
Currently your help section says you can go to settings, more settings and update your sender name. There is no more settings on the app or on the web. Please give us this ability, many of us change our name!
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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Not getting mail from contact Facebook
Not getting emails from contact “Facebook.com”
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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I’m using iPhone 14 and since I upgraded to the new ios26 I’m unable to open attachments with password, which it’s not open the attachment
Can you look in to it. I noticed it now only me , others brought to my attention
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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After last update can’t open pdf files.
It tries to open the file but grey screen appears. Thanks.
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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I switched to an iPhone and now I am not getting new email. The last I received was yesterday
I am not getting my email any longer. I switched to an iPhone and yesterday was the last date I received any email from AOL.
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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Not getting verification codes
I never receive any verification codes through my account. Half of my accounts use this email (verizon.net) is there anything that can be done.
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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App keeps crashing
My IPhone aol app keeps crashing when I open my mail
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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Delete all messages from sender on new aol app not working
Delete all messages from sender on new aol app not working
Hi there! We are really sorry to hear about the issue that you are facing. We'd love to try and help! Could you please contact us at @AOLSupportHelp on X.com? We are looking forward to your DM!
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I can not login to my account
I am having so much trouble trying to login to my account please let me know what I should do to get help with this issue thank you very much
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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Hallo?
- Wenn ich die App öffne möchte ich die Mails sehen…bei AOL ist erstmal alles leer! Da muss ich zwischen den Postfächern hin & her wechseln bis was was geladen wird.
- warum ist mein Profilbild auf allen Accounts nicht zu sehen?
- der Vertifizirungs Prozess ist sehr schlecht! Die SMS kam nie an!
Hi there! We are really sorry to hear about the issue that you are facing. We'd love to try and help! Could you please contact us at @AOLSupportHelp on X.com or at the AOL Customer Care page on Facebook? We are looking forward to your DM!
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AOL icon displays incorrect email quantity
Home Screen shows red icon on aol with 48 messages. Opening aol and looking at inbox shows only 6 emails. This is happening daily and has been for past few day. Email icon is incorrectly showing high emails for some reason.
Hi there,
I'm sorry to hear you're experiencing this email syncing issue and I'd like to look more into it to help, please contact us on X at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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Two factor not working correctly
Two factor authentication never works for email. Getting a text never works first time, you have to wait for the countdown then hit resend.
Hi there,
I'm sorry to hear you're experiencing this 2 factor authentication issue and I'd like to look more into it to help, please contact us on X at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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Please remove inbox ads
I subscribe to ad free and I love it until ads start showing up in my inbox. Please remove them.
Hi there, we'd like to investigate this and help. Please contact us on X.com at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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I recently noticed my saved mail email were missing after 1/19/24. If I search sending some will pop up or if I go out/return some are back
I recently noticed my saved mail email were missing after 1/19/24. If I search sending some will pop up or if I go out/return some are back
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter/X at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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Deleting Spam Messages kicks me out of email
When I delete spam messages, I swipe left and hit delete. Starting several days ago this action kicks me out of AOL. Not every time but it seems like it happens with at least one message, I get kicked out. Have to go back in to AOL, go from AOL news (🙄), to my inbox, then go to the spam mailbox.
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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What happened today? My email goes from today then May. Why? What happened?
This comment was made Wednesday, Aug. 9,2023.
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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My contacts are not appearing
My contacts are not appearing in the contacts list.
Hi there. I'd like to look into this and help! Please send us a message at @AOLSupportHelp on Twitter or on Facebook at our AOL Customer Care page. In case you do not have a social media account, we are available at help.aol.com
Thank you!
AOL Mail team
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I want to be able to enter my aol email on new accounts I open and not get “This email isn’t correct. My email gets bounced. Don’t know why
I don’t understand what bouncing is. I just want to be able to login to a new account online without it stating my email address is not valid.
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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Return to the previous version
Return to the previous version of AOL Mail app for IOS. I can’t find any of my emails. This version is unusable.
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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