Providing an option to confirm or update a user's credentials
Not having an individual's profile settings is concerning. I'm not sure company legitimate anymore, according to media it doesn't exist. The inability to validate personal info for account, even though having paid support is concerning. Especially since account misidentified as a business account so often. I am baffled by the account's uncertainty, inconsistent reliability, and unwilling or lack of support contacts... which I pay for and need.