AOL Mail Norrin
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
1013 results found
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Stop screwing up working versions just for the sake of change
You don't need to keep adding new things, because you keep screwing up old things in the process. The email used to work reliably; now random parts of a conversation go to spam, and the search function fails to find half of the things that include the search term. YOUR AI DOES NOT WORK RIGHT so stop forcing it on us until you get it right.
1st ranked -
Failed to save your preference. Please try again
UNLIMITED SPAM BLOCKING!!! YOU HAVE NOT FIXED IT!!!
2nd ranked -
These ads for weed killers are annoying and, to me, really push the boundaries of what is permissible.
I don't want to see things like that, and I certainly don't want to buy them!!!
3rd ranked -
12th ranked
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moving email to folder
When I "move" an email to a folder, a copy stays in New Mail. If I delete the copy in New Mail it deletes it from the folder too! Please FIX THIS
10th ranked -
Fix the save contacts feature
HELP! I can no longer save new contacts ! I don't know what you did, but please undo it. I have been using AOL since it started. i just want you to make it the way it was. PLEASE FIX THIS!
36th ranked -
fix 2-step verification calls. don't come through the first time
I actually like 2-step verification. I want to secure my account. However, when the calls don't come through I feel like you are trying to force me to use text or some other way, like what's app, that I don't even have! Get rid of the choices that DO NOT APPLY and get the phone verification fixed.
245th ranked -
Login issue
At login AOL presents: “You will scan a QR code to sign in with a passkey". When I click for the QR Code, I am presented with a case and clicking a flash drive where the QR is supposed be and passkey to create.
I do not see any QR code scan, And the passkey I have created is accepted by my other browsers, mobile phone etc. How come AOL does not provide passkey fill out circles for me to type in my passkey numbers. This all a complete waste of my valuable time even after providing my email address…
245th rankedHi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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what happened to the stock market index on the Home Page
The AOL Home Page used to show the stock market indexes but that has disappeared from the Business section all of a sudden. PLEASE put it back!!
433rd ranked -
calendar
In the calendar, please restore the ability to see the entire event not just the first line.
205th ranked -
allow me to disable spam filtering
My Mac and iPhone already have spam filtering when they pull emails from the AOL server. The AOL spam filtering is way too aggressive and blocks known senders all the time. Adjusting or even disabling spam filtering at the Apple Mail app level does nothing about the aggressive AOL filtering at the server level. Logging into the AOL website gives no control either. PLEASE allow the user to disable AOL spam filtering.
592nd ranked -
aol help
i hate AOL!!!!!!!!!!!!!!!!! why the **** can't i log in the old fashioned way, i.e. using a password and not a pass key!!!!!!
433rd rankedHi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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unable to receive email from specific email add. : contact sender and advised to call AOL : advised to white list the email add.
our email server and it reports that aol is dropping your email. It is rejecting the email as from an "Spam Reporting Address".
You need to contact your email service provider and find a way to "white list"
592nd rankedHi there! We are sorry for any inconvenience you have experienced. To better understand and address this matter, kindly direct message us on X at @AOLSupportHelp or on Facebook via our AOL Customer Care page. Alternatively, if you do not utilize social media, please visit help.aol.com. Thank you.
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Receipts and packages. This is a security & privacy invasion!
Provide a way to prevent AOL from tracking receipts and packages. There is no way to turn these features off. The package toggle does not work. AOL should not be intrusive into anyones emails. This is not only a security issue, it is also an invasion of privacy and should be the users choice.
879th ranked -
Can't block a numeric ID that uses different domain names
Filling up block list of same numeric ID that uses different domain names.
Can't add numeric ID wild card domain (e.g., 1234567@.).
Get invalid message.341st ranked -
WHY can't I delete a thousand old emails from 2020 2021 etc etc enmass?
WHY can't I delete a thousand old emails from 2020 2021 etc etc enmass?
433rd ranked -
replied email icon
There used to be an arrow that showed that you have replied to an email, this was really useful & would like you to put it back, or at least be able to have an option to have it
592nd ranked -
The undo is located in a very poor position when using a browser at the top middle. Consider moving this notice to the far right or left!
The undo a deleted message button covers open tabs. Consider moving this notice to the extreme left or right of the browser OR making this an icon somewhere in a toolbar OR providing a setting to turn this off. Thanks!
52nd ranked -
AOL not opening on my laptop today. Opens on Iphone. What's up with that?
AOL not opening on my laptop today. Opens on Iphone. What's up with that?
592nd rankedHi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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Allow an email attachment to be opened without downloading it
In previous versions, one could open an attachment without having to download and save it. Please return that feature. If one wants to download and save an attachment, that should be a choice, not a default.
177th ranked
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