AOL Mail Norrin
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
1118 results found
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BRING BACK OLD BASIC AOL MAIL GET RID OF THIS NEW JUNK!
GO BACK TO THE OLD VERSION OF AOL MAIL..THIS NEW ONE IS PATHETIC AND ATROCIOUS; PLEASE RETURN ME TO THE OLD BASIC AOL MAIL...THIS NEW VERSION MUST GO!
21st ranked -
gif button gone
What happened to the gif button on the bottom of the screen beside the send button? That made AOL easy to use.
71st ranked -
When blocking emails, it would be extremely helpful if a user could block ALL emails sent from specific Domainss.
It would be extremely helpful if users could block ALL emails sent from a URL. Currently, Spammer only have to change the email slightly by changing, adding, or deleting one character so blocking SPAM from that sender is a continuous process.
22nd ranked -
New changes suck. Please change it back!!!
New changes started yesterday with aol mail are not helpful. They suck. Please change it back.
129th ranked -
Too much time is wasted with endless verifications!
Please stop asking me to verify my identity two three times a day! Once I put in the password, stop making me go thru a ritual of getting yet another verification. If you would consider how you would feel going thru that two or more times a day, sometimes within minutes of each other, when I am off VPN, you would not do it.
Can I have your help in this?77th ranked -
moving email to folder
When I "move" an email to a folder, a copy stays in New Mail. If I delete the copy in New Mail it deletes it from the folder too! Please FIX THIS
52nd ranked -
sign in harassment
STOP HARASSING US ON SIGNING IN!!! User name and password should be enough without you adding pain in the patootie "new" methods.
66th ranked -
Sign in with fingerprint
Sign in with your fingerprint or code
With a passkey, you can sign in quickly using your fingerprint or the code you use to unlock your device. WHY AM I GETTING THIS MESSAGE EVERY SINGLE TIME I GO TO SIGN IN TO MY EMAIL! GET RID OF THIS< GO BACK TO THE OLD PROMTS< I SHOULD NOT HAVE TO SKIP OVER THIS EVERY SINGLE TIME! WHY HASSLE USERS???62nd ranked -
Please go back to Classic email. Why do you mess with what is already good? I do not have the time or interest for you to experiment on.
Stop using this format. Take a step back and fix your mistakes.
2nd ranked -
Fix the save contacts feature
HELP! I can no longer save new contacts ! I don't know what you did, but please undo it. I have been using AOL since it started. i just want you to make it the way it was. PLEASE FIX THIS!
177th ranked -
When reading emails, there is a box on the top right side showing the company information - this is new - I want it removed.
When reading emails, there is a box on the top right side showing the company information - this is new - I want it removed.
221st ranked -
This is the error message. https://mail.aol.com/d/today?reason=invalid_cred
Hopefully AOL has not been data breached. Never had an issue from AOL until recently. I hope the problem is resolved because I relied on AOL mail because of the added security. Now, we loyal users don't have that same confidence in new data inactivity and simple corrective messages such as "invalid credentials"
189th ranked -
political ads
stop sending me political ads
3rd ranked -
split view
Please remove the Split View option or provide an option to have it pop up. Every time I try to file an email into a folder on the left, the Split View screen pops up on the left and then I have to start again to try to file the email into a folder. Frustrating!!!
95th ranked -
block domain
Ability to Block Domains!!!! This is a basic function and should be just as easy as blocking an email.
16th ranked -
two-step verification phone calls are not coming through
Lately I can't get a phone call with my sign-in code unless I wait a minute and tell it to RESEND code. Then it works. This happens every time now. What's the problem here?
362nd ranked -
Why do I need to re-enter my password with a new screen when it is already in my Firefox system permanently?
Please let me have my password automatically entered as it has been forever so that I don't have keep re-entering it on a separate screen page. Why did you suddenly change this today?
221st ranked -
stationery
What happened to the stationery?! I LOVED the OLD stationery choices, the new one is ugly. Please return back the old stationery . There is no seasonal option as well.
435th ranked -
Login issue
At login AOL presents: “You will scan a QR code to sign in with a passkey". When I click for the QR Code, I am presented with a case and clicking a flash drive where the QR is supposed be and passkey to create.
I do not see any QR code scan, And the passkey I have created is accepted by my other browsers, mobile phone etc. How come AOL does not provide passkey fill out circles for me to type in my passkey numbers. This all a complete waste of my valuable time even after providing my email address…
362nd rankedHi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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calendar
In the calendar, please restore the ability to see the entire event not just the first line.
315th ranked
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