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How can we improve AOL Mail?

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GO BACK TO CLASSIC EMAIL

I just want classic email back. I've had it since 1995. Can't handle the change, don't mess up what already works.

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CINDY THATCHER shared this idea  ·   ·  Report…  ·  Admin →
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  • Janet Grant commented  ·   ·  Report

    WHHHYYYYY don't you give us the option to go back to Classic email, AOL??? I don't understand why you tried to "fix" something that wasn't broken in the first place! Classic mail was perfect just the way it was!

  • ALAN MESSING commented  ·   ·  Report

    You haven't watched Target and Budlight lose thier customer base. AOL, you are insane for messing with what works for your loyal customers. How long have I been with you while everyone ditched and went to Gmail? Apparently too long. How hard was it to keep the Classic as an option? What I am doing all day today is out loong at other email severices that are as close as classic as I can get and leaving a company I used for 40 years for my business. Not that you are listening, but get the Classic Option up fast, because once I switch, I am not coming back. Aol is going to be the myspace and napster in about 1 month.I would get busy.

  • ZION HILELLY commented  ·   ·  Report

    It's like Classic Coke versus New Coke. There's no comparison because New Coke was a DUD. Bring back Classic AOL!

  • JAN ROBITSCHER commented  ·   ·  Report

    I agree with most all of the other comments. This new version of AOL mail stinks! It would be nice if we even know if they read our comments, but I'm sure they don't. If they did they would have asked us before they made all these changes. Give me back Classic Email!

  • JAN ROBITSCHER commented  ·   ·  Report

    I have low vision and the "new" aol mail layout is utterly confusing.

  • JIM KOZLOWSKI commented  ·   ·  Report

    Your new version of AOL mail SUCKS!!! Tell us how to go back to the old one

  • Amy Jumper commented  ·   ·  Report

    Yes, please bring back Classic email. If I wanted new and modern, I would switch to Gmail. AOL's best feature is its timeless appeal, so please don't mess that up.

  • JASMIN SANDER commented  ·   ·  Report

    Stop messing with something that works well. Classic AOL was perfect. The new version of AOL is the worst. It is slow, user unfriendly, and worst of all, does not allow you to open up emails in separate tabs/windows. I hate this new version of AOL. I want classic back!!!

  • Anita Walker commented  ·   ·  Report

    We are paying for your service. It is my email and you have essentially paralyzed my account. This has ruined my internet life completely. My blood pressure may NEVER recover.

  • Kimberly Lugo commented  ·   ·  Report

    1. Yes. AOL is not listening to its customer base either before the new version or after.
    2. Who the $%^@ created this version?
    3. The way AOL has handled the negative feedback is nothing short of bullying and gaslighting. If they think the users are going to believe that an inferior product is superior, it is plain old gaslighting. We are all old enough to know when we are being played.
    4. What do we not know? Companies do not make enormous changes without an enormous reason? Why did they create a gmail product with a 6 point font that only twnety-somethings can read?
    5. Two years ago, bullying customers into changes you wanted to make was a thing. Now, customers are forced to make very diliberate choices with their money and what companies they support. Read the room, AOL.

  • ALEJANDRA KOSTUCH commented  ·   ·  Report

    Please show me how to go back. This new format caused me 2 serious problems last week

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