Skip to content

How can we improve AOL Mail?

← AOL Mail Norrin

GO BACK TO CLASSIC EMAIL

I just want classic email back. I've had it since 1995. Can't handle the change, don't mess up what already works.

1st ranked

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close

We’ll send you updates on this idea

CINDY THATCHER shared this idea  ·   ·  Report…  ·  Admin →
How important is this to you?

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close
Submitting...
An error occurred while saving the comment
  • Joan Charron commented  ·   ·  Report

    I have given this format a whole day, hate it even more as the day goes on. Please give us the option to go back to the old and very easy to navigate format.

  • Max Moses commented  ·   ·  Report

    Not sure what you were trying to accomplish. You didn't improve or enhance anything. You simply moved stuff around such that it now takes me more time to find where stuff that I have used since the beginning of AOL (started with the 3 1/2 hard disk). Wasn't worth the time, money, employee attention in my humble opinion.

  • Bradford Bradford commented  ·   ·  Report

    I know it takes time to absorb and get used to a change. But as a person who worked for decades as a web usability designer, the layout is simply not user friendly. The most needed options are further apart and the icons don't always make sense. Having just the trash option pop up most prominently when clickin on an email is frustrating. The sizing (I work with multiple monitors) is aggravating and doesn't play as well as the former design. I hope this wasn't a change-for-change sake decision because those are the ones that inevitably make users frustrated. The folks at DropBox darned near lost their business over doing that not too long back and have slowly returned many of the features they deemed "uninmportant. Sometimes underlying technology demands some changes - and that's just the way things go. But I would strongly suggest that you get some real-life users on your side who can do some true usability testing and give you some good feedback. Thanks for the opportunity to comment.

  • JEFFREY FIORE commented  ·   ·  Report

    I hate the new email format. It is like Google and you keep changing my email to it. I keep changing it back. Your old email format is great. Easy. Intuitive, and the fonts are more managable. On your new format it is either too small or too big. Don't think you need to change it!

  • Marion Wilson-Brown commented  ·   ·  Report

    AOL users are generally people (older adults) that have been with you for a long time. I have had my account for almost 25 years. I have had Yahoo, probably still do if I could remember my password, Gmail, Outlook accounts. AOL has been my mainstay, however, I will utilize another format as I DO NOT LIKE what has been imposed upon us without our input!

  • Annette Grubbs commented  ·   ·  Report

    I would like to go back to the old format, how can I do that??

  • Kathy Shaw commented  ·   ·  Report

    Please return to the old format. How do I delete adverts ? Clogging things up.

  • searite40 commented  ·   ·  Report

    PLEASE give me back my old AOL. I never even authorized you to give me the new version! Thank You!

  • searite40 commented  ·   ·  Report

    PLEASE gibe me back my old AOL. I never authorized you ggibr mr your new version!

  • jadovir commented  ·   ·  Report

    I don't want the new one. I am happy with what I had before

1 2 … 56 58 60 … 63 64

AOL Mail Norrin

Categories

Feedback and Knowledge Base

(thinking…)