Skip to content

How can we improve AOL Mail?

← AOL Mail Norrin

UNUSUAL ACTIVITY AT SIGN IN NEED VERIFICATION

Stop the DAILY WE HAVE NOTICED UNUSUAL ACTIVITY VERIFICATION! I get this daily!! So sick of it. There's no UNUSUAL activity! It's me, it's always me.....my internet just changes where I get my signal on daily basis!

13th ranked

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close

We’ll send you updates on this idea

CHRISTINE RATCLIFF shared this idea  ·   ·  Report…  ·  Admin →
Responded  ·  Product Support responded  · 

Hi. If there's something unusual about your sign in or recent activity, we'll ask you to go through another verification step after you've entered the correct password. This helps protect your account from unauthorized access. You may be prompted to get a verification code on your AOL app, recovery phone number, or recovery email address for any of the following reasons:

AOL notices suspicious account activity.

You're using an unfamiliar browser or device.

You're traveling away from your usual location.

You sign in while using a VPN or a proxy server.

You've logged in with a private or incognito window.

There are many attempts to sign in with incorrect passwords.

The "First time signing in from this device" message appears.

You've cleared your browser history or data cache including cookies.

We are sorry for the inconvenience this is causing you! If you need additional help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.

Thank you, 

AOL team

--------------------------------------------------------------------------

Comments are closed An error occurred while saving the comment
  • H STEIN commented  ·   ·  Report

    your system no longer sends voice messages to my home number. It doesn't always send valid text messages to my cell phone. getting into my e-mail shouldn't be such a pain.

  • H STEIN commented  ·   ·  Report

    If you think my e-mail needs more security (I don't). We can create a secondary password. to use after my first password. Requesting and getting a validation code on a cell phone is a pain.

  • DIANE CAMEL commented  ·   ·  Report

    Get rid of the stupid security challenges. If my sign-in and password are ok, I don't want or need any additional security challenges. It's time consuming, annoying, aggravating and entirely unnecessary. Also, while we're at it, you can get rid of the "sign up for free aol email" **** - if I'm signing in, obviously I'm already signed up. Another time consuming stupid unnecessary thing. If you think it makes you look more professional or like you're working harder, it does not. It's just an aggravating waste of my time.

  • Janet DAVIS commented  ·   ·  Report

    I've had AOL for years & never had a problem switching one account to the other (2) to check our emails & there are 2 listed. How do I do it? I've never had this problem in the past.

  • Karl Priest commented  ·   ·  Report

    I received this warning:This sign-in attempt was made on:

    Device
    chrome, windows nt
    When
    2 May 2025 at 13:47:20 GMT-07:00
    Where*
    California, United States
    172.58.211.41

    Didn’t sign in recently?
    Review your account activity and remove the devices and apps that you don’t recognise.
    https://login.aol.com/account/activity

    When I clicked on that link I got:
    Web Server Error
    Description: The host requested did not return the document correctly.

    WHAT SHOULD I DO?

  • pebmdinc commented  ·   ·  Report

    MAY ACCOUN T IS 40 YEARS OLD. THE ONLY PEOPLE THAT ***** AROUND WITH IT ARE YOU CLOWNS

  • Mary Ellen Fleck commented  ·   ·  Report

    I don't use Facebook or X so how can I message you about not being able to turn off 2-step verification? Your Help instructions to disable this don't work because I never turned it on!

  • JAMES HICKMAN commented  ·   ·  Report

    Why am I being forced for two step verification when I have all two step verification turned off AND it still haunts me I see more than one post on this so fix it.

  • Leo Schick commented  ·   ·  Report

    I agree, this verify option is a pain in the you know where! Stop it or I will change over to GMAIL and cancel my AOL accounts. Who's brilliant idea was this? You are aggravating long time users.

  • CRAIG BOLON commented  ·   ·  Report

    Around mid-April, when logging on, AOL Mail started placing a telephone call and asking for the 6-digit code from the automated message. We turned off "two-factor authentication" in Security Settings, but it still happens. There needs to be a way to totally disable this behavior, so that only an e-mail address and password is needed.

  • Michael Gusher commented  ·   ·  Report

    make the verafition process really work, responce with code to another aacount is slow, plus sing in with a different device also doesn't work, any wonder why I'm moving away from AOL and going to Gmail

  • Delores Hickman commented  ·   ·  Report

    Quit using the "verify" feature when logging into AOL mail. It is rediculous to put your password in only to be asked to verify it.

  • mailbox0624 commented  ·   ·  Report

    YOU IDIOTS INFLICT 2 STEP VERIFICATION ON PEOPLE THAT DON'T WANT IT. ARE YOU TOO STUPID TO REALIZE THAT'S WHY PEOPLE HATE AOL?

  • Jennifer Jago commented  ·   ·  Report

    I check stay verified and it does not work. Give us the option. SOOOOO annoying

  • Derrick Moyen commented  ·   ·  Report

    STOP ASKING ME TO UPDATE THE SECURITY INFO! I do not need to add another email address aside from the one I have, My phone number is the same as it has been and hasnt ******* changed, NONE of this info is going to change. what you asking everytime I log in does is annoy the **** out of me and pushes me more and more to use only gmail and ditch a 25+ year old AOL account. YEAH, ive been here since the CDs

  • Gina Thomas commented  ·   ·  Report

    DO N OT USE WHAT'S APP AS A WAY TO VERIFY MY ACCOUNT I D NOT USE IT AND DELTED IT. NOW IT SAYS SOMON ELSE IS USING IT TO LOG ON THANKS A LOT ********.

  • Paul Halligan commented  ·   ·  Report

    This is ranked 1191st on your scale. It should be No. 1 cuz you will be losing customers if its not fixed ASAP

  • Paul Halligan commented  ·   ·  Report

    Fix the app back to the old way of signing in. IT WORKED. Now every time I sign in it says "If your seeing this message click Next. When you do your redirected to a start over page. This is unacceptable with the amount you pay for a service. It should be flawless. And by the way every time this happens if you go back to the home page and click mail you are signed in. Extra steps for nothing. You. should refund every member their money for not providing a service without bugs.

1 2 … 6 8 10 11 12 13

AOL Mail Norrin

Categories