AOL Mail Norrin
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
346 results found
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keep getting spam from "blocked" senders
I keep getting SPAM in my folder from @kellykat.com. I've blocked these emails multiple time, but still they come. I'm getting more and more SPAM in my inbox, which I move to SPAM. You always ask if I want to "unsubscribe." I never subscribed to these domains. They are just trying to get AOL to give them legitimate email addresses. Wise up!
Hi. We're sorry to hear you're receiving spam emails! We have some solutions for you, please refer to this article to learn how to best manage unwanted emails: https://help.aol.com/articles/aol-mail-spam-and-privacy We also added additional security features for AOL Mail: https://help.aol.com/articles/additional-security-features-in-aol-mail Moreover, the block feature is best used for people, not spam, since spammers can use spoofed accounts. This means, what you see and add to your blocked list might not be the actual sender address. If you need assistance, you can reach out to us at https://help.aol.com/contact/
Thank you!
AOL Mail team
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Folders in Tab View
Please allow us to create vertical tabs for the select folders so they can be much more easily and simultaneously accessed
Hi there. You can turn on this option by going to Settings and here make sure ''Message tabs'' option is enabled. If you need additional assistance, we are available at help.aol.com
Thank you!
AOL Mail
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Not able to see full message due to ads.
Expand message area. Cant read full messages due to ads
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X (former Twitter) @AOLSupportHelp.
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Why must I "Verify it's me" EVERY TIME I sign in.
I'm really annoyed that I have to verify my identity EVERY TIME I sign in.
I do not want or need your so called Security. Cookies are the biggest carrier of virus. I clear cookies after each session. Which is probably the reason you make me verify. BUT I do not want your help. PLEASE STOP itHi there! We take the security of our users very seriously and that's why sometimes you might go through some difficult login processes. Usually this issue should be solved if you check the the box "stay signed in". If you are trying to access your account from a new device you will need to login with your credentials every time for security purposes. If you have any other questions regarding this process you can find additional details on help.aol.com. Thank you for reaching out to us!
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Blocking SPAM
For a short time - a couple of weeks? - there was a feature on AOL that allowed block and delete SPAM emails with one click. This was the BEST feature ever, and I LOVED it. At last! AOL was doing it right. I was able to click all the bunch of emails - and could send back to regular mail anything that made it to the SPAM folder that was legitimate - and the with one click delete and block all the other senders. I could even see the senders names just to double check. This was the MOSt…
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X (former Twitter) @AOLSupportHelp.
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Hi there. If you have reached the limit of 1000 blocked senders, the option will no longer be displayed. You can remove some email addresses from your blocked list by going to Settings>More Settings>Security and privacy.
Additionally, the block feature is best used for people, not spam since spammers can use spoofed accounts. Meaning what you see might not be the actual sender address. If those emails are going directly to your Spam folder, then your spam filter is working properly. Also, Spam is automatically deleted from the Spam folder after 30 days.
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EMAIL ATTACHMENTS NOT DOWNLOADING IN STANDARD - ONLY BASIC
Attachments only open and download in Basic Email - not the Standard version today, MONDAY, JUNE 10, 2024
This issue is currently under investigation, we appreciate your patience and understanding while our team finds a fix. As a workaround, the attachments can be downloaded using the Basic version of the webmail. To switch to the Basic version of the webmail, log in at mail.aol.com from a laptop/PC browser, click on Settings > More Settings then the option "Switch to basic Mail" will be on the left side.
Thank you!
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AOL does not update
I will see that I have a new email, but when I click on "new mail" nothing shows UNLESS I go up to the "refresh button" on my browser. THEN the new mail will show. Very bad web design.
Hi. Fix problems when an AOL website isn't working:
Start with the first step, then see if your problem is resolved before moving on to the next.
Clear your browser's cache.
Update your browser.
Restart your computer.
Make sure that JavaScript is enabled.
Disable browser enhancements.
Temporarily disable antivirus, antispyware, and firewall products.
See if the AOL service works from another computer or mobile device.
Reset your browser to default settings.
If you need additional help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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Stop requiring phone number verification to log in
Please stop asking "is it really you" and requiring us to answer the phone for a code number just to log in. This is happening every day and is very
annoying. What is the purpose of this? We have been on AOL for a long time. Thanks,Hi there! We are really sorry for the inconvenience. The phone number verification is a security purposes measure that we are taking in order to ensure the safety of the account. If you want to be logged in without the phone number verification we would suggest you to check the "stay signed in" box or disable the 2-step verification. Although we would suggest you to keep the 2-step verification active this might solve the issue. Thank you for reaching out to us!
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what happened to permanently blocking spam?
is there a limit to how many spams can be blocked?
Hi there. You can block up to 1000 email addresses. The block feature is best used for people, not spam, since spammers can use spoofed accounts. Meaning what you see might not be the actual sender address. The more often you mark these emails as Spam, the more you train your personal mail filter to recognize them as unwanted. Also, you can create filters by going to mail.aol.com from a laptop/PC, click Settings>More Settings>Filters. Here you can add as rule to filter the repetitive terms you see in the subject line or email body.
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turn off the suggestions about notifications
I am tired of when I send an email getting the notification asking me if I would like to turn on notifications on a particular person/email address. I cannot find a way to turn that notification off. Is there a way? If not, Please AOL, if I want to turn on a notification, I will turn it on, stop asking me if I want a notification every time I send an email.
Hi there, We are sorry about the issue that you are encountering. Our suggestion would be the access our help site on: https://help.aol.com/articles/turn-desktop-notifications-on-or-off-for-new-aol-mail and if you are still encountering issues with it you can get in touch with us via the “Contact Us” button
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UNUSUAL ACTIVITY AT SIGN IN NEED VERIFICATION
Stop the DAILY WE HAVE NOTICED UNUSUAL ACTIVITY VERIFICATION! I get this daily!! So sick of it. There's no UNUSUAL activity! It's me, it's always me.....my internet just changes where I get my signal on daily basis!
Hi. If there's something unusual about your sign in or recent activity, we'll ask you to go through another verification step after you've entered the correct password. This helps protect your account from unauthorized access. You may be prompted to get a verification code on your AOL app, recovery phone number, or recovery email address for any of the following reasons:
AOL notices suspicious account activity.
You're using an unfamiliar browser or device.
You're traveling away from your usual location.
You sign in while using a VPN or a proxy server.
You've logged in with a private or incognito window.
There are many attempts to sign in with incorrect passwords.
The "First time signing in from this device" message appears.
You've cleared your browser history or data cache including cookies.
We are sorry for the inconvenience this is causing you! If you need additional help, please contact us on Twitter…
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FALSE ADVERTISING
I pay $5 per month for what was advertised as AD FREE EMAIL. It is certainly not AD FREE! I receive ads every day in my inbox. TALK ABOUT FALSE ADVERTISING!
We regret hearing that. Could you please reach out to us at help.aol.com so that we may look into it?
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Font size problem.
I cannot change the font size back to where it has always been, 12 pt. We set it for 14 pt but it keeps reverting back to 10 pt.
I cleared cache and cookies and it doesn't work.Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X (former Twitter) @AOLSupportHelp.
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Hi. We're sorry to hear you're receiving spam emails! We have some solutions for you, please refer to this article to learn how to best mana
TAKE YOUR FU CKING SORRY AND STUFF IT UP YOUR FU CKING A$$
FIX THE GODD@MNED PROBLEM YOU WORTHLESS CO CK SUCKERS
Getting unwanted emails or spam is frustrating. While most spam emails are being caught by our spam filters, occasionally some can slip through.
When this happens, it's very important to mark the email as spam, then our system will learn that messages from a specific place are not good and helps us make AOL Mail even better at recognizing future spam emails.
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Allow filters to reroute emails to "NEW EMAIL"
Please allow filters to reroute emails to "NEW EMAIL" which are getting auto delivered to SPAM!!
Hi there. The more often you mark these emails as Not Spam, the more you train your personal mail filter to recognize them as wanted emails. Additionally, make sure these senders are added to your Contacts. If you need additional assistance, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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I could not be able to send messages to my friends
I sent messages to my friends with my aol account but none of them receive my email
Hi there! We would love to help. For the best support available you can reach us on help.aol.com.
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Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X (former Twitter) @AOLSupportHelp.
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simplify
I cannot make heads or tails of how to switch from my old PAID account to whatever new set up you have. I had ad free. I had all the bells and whistles. Now it's all gone, I'm still paying the fees and I cannot understand a darn thing. Please, make one page with all the options where account holders can just click on what they want or don't want. All these different pages and different go to things is slowing down the entire program. Please, just simplify. It's email, not a new, 3D adventure game.
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it?
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Missing Emails
this past week, I am missing several e-mails I was keeping for importance. now they are gone, nowhere around, pls. check into this. thx in advance
Hi there! We would love to take a look into this matter. You can reach out to us on help.aol.com under the "Contact Us" option for additional information regarding the help process.
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