AOL Mail Norrin
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
314 results found
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Folders in Tab View
Please allow us to create vertical tabs for the select folders so they can be much more easily and simultaneously accessed
Hi there. You can turn on this option by going to Settings and here make sure ''Message tabs'' option is enabled. If you need additional assistance, we are available at help.aol.com
Thank you!
AOL Mail
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keep getting spam from "blocked" senders
I keep getting SPAM in my folder from @kellykat.com. I've blocked these emails multiple time, but still they come. I'm getting more and more SPAM in my inbox, which I move to SPAM. You always ask if I want to "unsubscribe." I never subscribed to these domains. They are just trying to get AOL to give them legitimate email addresses. Wise up!
Hi. We're sorry to hear you're receiving spam emails! We have some solutions for you, please refer to this article to learn how to best manage unwanted emails: https://help.aol.com/articles/aol-mail-spam-and-privacy We also added additional security features for AOL Mail: https://help.aol.com/articles/additional-security-features-in-aol-mail Moreover, the block feature is best used for people, not spam, since spammers can use spoofed accounts. This means, what you see and add to your blocked list might not be the actual sender address. If you need assistance, you can reach out to us at https://help.aol.com/contact/
Thank you!
AOL Mail team
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Blocking SPAM
For a short time - a couple of weeks? - there was a feature on AOL that allowed block and delete SPAM emails with one click. This was the BEST feature ever, and I LOVED it. At last! AOL was doing it right. I was able to click all the bunch of emails - and could send back to regular mail anything that made it to the SPAM folder that was legitimate - and the with one click delete and block all the other senders. I could even see the senders names just to double check. This was the MOSt…
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X (former Twitter) @AOLSupportHelp.
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Hi there. If you have reached the limit of 1000 blocked senders, the option will no longer be displayed. You can remove some email addresses from your blocked list by going to Settings>More Settings>Security and privacy.
Additionally, the block feature is best used for people, not spam since spammers can use spoofed accounts. Meaning what you see might not be the actual sender address. If those emails are going directly to your Spam folder, then your spam filter is working properly. Also, Spam is automatically deleted from the Spam folder after 30 days.
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EMAIL ATTACHMENTS NOT DOWNLOADING IN STANDARD - ONLY BASIC
Attachments only open and download in Basic Email - not the Standard version today, MONDAY, JUNE 10, 2024
This issue is currently under investigation, we appreciate your patience and understanding while our team finds a fix. As a workaround, the attachments can be downloaded using the Basic version of the webmail. To switch to the Basic version of the webmail, log in at mail.aol.com from a laptop/PC browser, click on Settings > More Settings then the option "Switch to basic Mail" will be on the left side.
Thank you!
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AOL does not update
I will see that I have a new email, but when I click on "new mail" nothing shows UNLESS I go up to the "refresh button" on my browser. THEN the new mail will show. Very bad web design.
Hi. Fix problems when an AOL website isn't working:
Start with the first step, then see if your problem is resolved before moving on to the next.
Clear your browser's cache.
Update your browser.
Restart your computer.
Make sure that JavaScript is enabled.
Disable browser enhancements.
Temporarily disable antivirus, antispyware, and firewall products.
See if the AOL service works from another computer or mobile device.
Reset your browser to default settings.
If you need additional help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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FALSE ADVERTISING
I pay $5 per month for what was advertised as AD FREE EMAIL. It is certainly not AD FREE! I receive ads every day in my inbox. TALK ABOUT FALSE ADVERTISING!
We regret hearing that. Could you please reach out to us at help.aol.com so that we may look into it?
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Font size problem.
I cannot change the font size back to where it has always been, 12 pt. We set it for 14 pt but it keeps reverting back to 10 pt.
I cleared cache and cookies and it doesn't work.Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X (former Twitter) @AOLSupportHelp.
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Hi. We're sorry to hear you're receiving spam emails! We have some solutions for you, please refer to this article to learn how to best mana
TAKE YOUR FU CKING SORRY AND STUFF IT UP YOUR FU CKING A$$
FIX THE GODD@MNED PROBLEM YOU WORTHLESS CO CK SUCKERS
Getting unwanted emails or spam is frustrating. While most spam emails are being caught by our spam filters, occasionally some can slip through.
When this happens, it's very important to mark the email as spam, then our system will learn that messages from a specific place are not good and helps us make AOL Mail even better at recognizing future spam emails.
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UNUSUAL ACTIVITY AT SIGN IN NEED VERIFICATION
Stop the DAILY WE HAVE NOTICED UNUSUAL ACTIVITY VERIFICATION! I get this daily!! So sick of it. There's no UNUSUAL activity! It's me, it's always me.....my internet just changes where I get my signal on daily basis!
Hi. If there's something unusual about your sign in or recent activity, we'll ask you to go through another verification step after you've entered the correct password. This helps protect your account from unauthorized access. You may be prompted to get a verification code on your AOL app, recovery phone number, or recovery email address for any of the following reasons:
AOL notices suspicious account activity.
You're using an unfamiliar browser or device.
You're traveling away from your usual location.
You sign in while using a VPN or a proxy server.
You've logged in with a private or incognito window.
There are many attempts to sign in with incorrect passwords.
The "First time signing in from this device" message appears.
You've cleared your browser history or data cache including cookies.
We are sorry for the inconvenience this is causing you! If you need additional help, please contact us on Twitter…
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Allow filters to reroute emails to "NEW EMAIL"
Please allow filters to reroute emails to "NEW EMAIL" which are getting auto delivered to SPAM!!
Hi there. The more often you mark these emails as Not Spam, the more you train your personal mail filter to recognize them as wanted emails. Additionally, make sure these senders are added to your Contacts. If you need additional assistance, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X (former Twitter) @AOLSupportHelp.
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simplify
I cannot make heads or tails of how to switch from my old PAID account to whatever new set up you have. I had ad free. I had all the bells and whistles. Now it's all gone, I'm still paying the fees and I cannot understand a darn thing. Please, make one page with all the options where account holders can just click on what they want or don't want. All these different pages and different go to things is slowing down the entire program. Please, just simplify. It's email, not a new, 3D adventure game.
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it?
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Nothing
Let me see my own email
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X @AOLSupportHelp.
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I AM PAYING FOR AD-FREE AOL!!
i HAVE WRITTEN TO AOL FOR PAST 2 WEEKS TO STP SHOWING ME ADS WHEN I AM PAYING THEM FOR AD -FREE AOL!
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X @AOLSupportHelp.
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The two print icons no longer work. What's up with that?
Put it back to the way it was. Obviously the update was a bad date.
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X @AOLSupportHelp.
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I can not adjust the font on viewoing my email
How do I change font size on viewing emails???
Hello there,
Improve the readability of web pages by using simple keyboard shortcuts:
- Ctrl (CMD on Mac) and the plus sign (+) to zoom in.
- Press Ctrl (CMD on Mac) and the minus sign (-) to zoom out.
- To reset, press Ctrl (CMD on Mac) and 0.
Additionally, you can utilize the browser's zoom function for a more convenient reading experience. Hope this helps!
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font size incoming mail
I notice that my incoming mail is in smaller font size than it used to be.
I know I can change the font size in writing/composing email, but how can I change it for easier reading for the incoming mail without having to forward to myself in order to change it? Then it doesn't immediately show who it's actually from (it will say it's from me)Hi there. To increase the font for your incoming emails, you can have the option turned on to ''Enable large text size'' when you go to Settings. Additionally, you can use the keyboard by pressing and holding CTRL then adjust the font with the ''+'' and ''-'' keys.
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can't receive email from existing contacts including my office
Recently emails from my trusted existing contacts are missing, most importantly, from my work email. Other aol users have the same issue. Please fix! Rather urgent.
There is an authentication error on your senders end, we recommend authenticating using DKIM. We have this article from Microsoft; https://learn.microsoft.com/en-us/microsoft-365/security/office-365-security/email-authentication-dkim-configure?view=o365-worldwide or you can contact them (Microsoft) directly for assistance.
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MISSING CONTACTS
WHERE THE HELLLL ARE ALL OF MY CONTACTS, AND HOW DO I ADD A NEW ONE SO YOU SONS OF BEYOTCHES QUIT THROWING ALL MY MAIL INTO THE DAYUMMM SPAM FOLDER?????
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X @AOLSupportHelp.
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