AOL Mail Norrin
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
403 results found
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why can't I forward an email from gmail to aol?
I'm trying to forward an email from my gmail to my aol account, but it won't go through.
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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Having multiple issues with my email
I'm having multiple issues with my email. Up until a few days ago as I would view my new mail I would simply have to click the BLUE Button next to each email that I was not interested in reading and it would sent directly to Old Mail and removed from the New Mail page. It helped move my emails quicker. Now when I click on the Blue Button next to the email it turns to a grey color but remains on that page unless I refresh the page. My second issue, I get multiple emails from certain sites every…
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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AOL Mail stops after looking a a few emails
After reading a few emails th AOL mail stops working. I have to close the app and wait for awhile before it will function again
Hi there! We are sorry for any inconvenience you have experienced. To better understand and address this matter, kindly direct message us on X at @AOLSupportHelp or on Facebook via our AOL Customer Care page. Alternatively, if you do not utilize social media, please visit help.aol.com. Thank you.
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Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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I have had folders with subfolders experience a major issue. The subfolders get taken out as subfolders and appear as independent folders.
Subfolders of some folders no longer appear as subfolders. They all appear as folders, not as a subfolder of the parent folder. This leaves me with a long list of folders as opposed to just a short list of folders each of which can be opened to reveal its subfolders. What may have caused the glitch that removes subfolders from a parent folder?
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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not receiving my email
Be prepared for it to happen over and over
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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how can the black background on the sign-in page be turned back to a light background?
How can the new black background on the sign-in page be turned back to the old light background? This just happened in the last couple of days.
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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WHAT is going on with AOL. My mail frequently won't send, then stays on the screen and will not go away.
WHAT is going on with AOL. My mail frequently won't send, then stays on the screen every time I try to go to mail and will not go away.
Is it time to switch to Google ?Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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AOL does not recognize my landline telephone
AOL Mail fails to recognize my landline telephone and does not provide an option to "call" my landline telephone. Instead, AOL says that it will send a "text" message to verify Password changes. How can this be fixed?
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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Saved AOL Mail filters disappear and filter count drops unexpectedly
AOL Mail has a serious filter-list bug that needs to be fixed.
My account had reached 383 of 500 saved filters. Without me deleting any filters, the filter list unexpectedly dropped back to 355 of 500. This has now happened twice.
The missing filters had already been created and saved successfully. Because of that, I do not want to recreate them and risk duplicate filters if they are still stored on AOL’s servers but temporarily not displaying.
Please investigate and fix the AOL Mail filter system so that:
• Saved filters remain visible and do not disappear unexpectedly.
• The…Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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The existing settings now are much easier to read. There still is no box on the upper left to click all messages for a single pageto delete
The existing settings now are much easier to read. ( unfortunately they appear to change from time to time) There still is no box on the upper left to click all messages for a single page to be deleted which is very poor indeed.
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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Mail
Mail does not show all mail when you open have to close app and open to show other mail then close again and open to see other mail
Hi there! We are sorry for any inconvenience you have experienced. To better understand and address this matter, kindly direct message us on X at @AOLSupportHelp or on Facebook via our AOL Customer Care page. Alternatively, if you do not utilize social media, please visit help.aol.com. Thank you.
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Why are some emails not delivered? They don't go to my inbox or into spam.
Why are some emails not delivered? They don't go to my inbox or into spam?
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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I have received an email from my client, and AOL marks it as suspicious
received an email from my client and it shows a message of AOL flagging it as suspicious which i cant get rid of
Hi there! We are sorry for any inconvenience you have experienced. To better understand and address this matter, kindly direct message us on X at @AOLSupportHelp or on Facebook via our AOL Customer Care page. Alternatively, if you do not utilize social media, please visit help.aol.com. Thank you.
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"we couldn't load this message, try again"
"we couldn't load this message, try again/" Will not load my emails. Have to select every time I log in or go back to the mail tab. Very annoying.
Hi there! We are sorry for any inconvenience you have experienced. To better understand and address this matter, kindly direct message us on X at @AOLSupportHelp or on Facebook via our AOL Customer Care page. Alternatively, if you do not utilize social media, please visit help.aol.com. Thank you.
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not getting email from one source suddenly.
all of a sudden stopped getting emails from fox hollow grille and also golf course. It is not blocked and looks okay on their end.
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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Windows 10 apparently prevents "Send" button from being visible, so AOL mail cannot be used to send email using Windows 10.
'Send' should be visible on Windows 10, one should not be forced to upgrade operating systems to use AOL mail
Hello there! We are really sorry to hear about this issue. One thing that we would recommend would be to maximize your browser's page to see if the issue will persist. If you still encounter issues after doing this, do not hesitate to reach out to us on @AOLSupportHelp on X or on any other support option presented on help.aol.com
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connectivity
Today’s 9/17/26 update seemed to fix the connectivity mail app issue on my iPhone but then tonight it wouldn’t connect/refresh again
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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timezone
my email is listed with the Eastern time zone and I'm in Pacific time. This just started today. I am using an HP laptop and Microsoft Edge.
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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