Terrible retention policy
Because I was locked out of my account for over a year (because AOL locks all help behind a paywall), years and years of my personal emails were deleted by AOL, even after I paid for technical service and was told they would repopulate. Really really disappointed in the company. Years of my life - gone.
Laura Eby
shared this idea
If your account has been inactive for more than 12 months, the mailbox was most likely purged, more info here: https://help.aol.com/articles/reasons-aol-deactivates-or-deletes-an-account Once emails are being purged during the inactivity period of the account, they are deleted from the servers as well. While your recent login reactivated your account, the data deleted is not recoverable. To avoid this issue in the future, please make sure to access your account at mail.aol.com or the AOL app at least once a year.