How is it appropriate to make people sign up for a subscription service when they want to remove 2FA?
My phone was stolen from me over this weekend and I needed to remove 2FA. Turns out the only way to do this is by signing up for one of their premium services. Not only that, but they try and trick you into buying the most expensive service when doing so as well. I still think they made me get a more expensive one than I needed. Plus, from what it looks like, signing up online gives you a month free. I did not get access to that when doing so over the phone. This is extremely predatory, and it has made me decide to stop using AOL after being a loyal user for nearly 2 decades. I am the only person my age that I know who uses AOL, and I defended it for years. Despite the annoying spammy popups for their garbage services, I figured it did the job well enough. No longer do I feel this way. I feel like I was taken advantage of, and that AOL is willing to do anything it can to squeeze a penny out of me, even in a desperate time of need. Absolutely ridiculous, I can't wait to read the headlines saying AOL will be shutting down one day.
Nate Clingman
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Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team