AOL Mail Norrin
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
363 results found
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"Sent Mail" still does NOT sort alphabetically even though the option is now present. It wasn't present before.
"Sent Mail" still does NOT sort alphabetically even though the option is now present as "Sender Name (A-Z)". It wasn't present before in the "Sent" folder but I see from yesterday to today, Feb. 20, 2025, AOL changed the "Sort" drop-down menu. I spoke to an AOL rep and we tried various things from "Settings" but nothing worked.
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you! We're looking forward to helping you!
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Why are adresses, that are in my contacts filtered (they don't arrive)
Why are adresses, that are in my contacts filtered (they don't arrive). The mails do not come in at all, even not in the SPAM box. What can I do?
Hi there, we are sorry to hear that! We'd like to further investigate this, can you
message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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recaptcha
I am an old man. I tried using your system on clicking on how many images of say a bike, bridge etc I see in order to log on to my account.
I WAS UNSUCCCESSFUL AND LOCKED OUT OF MY AOL ACCOUNT
I NEED to access my account which I get important messages from my physicians and other people. WHY ARE YOU ADDING THESE EXTRA hurdLES TO Accessing my account???? Do you ever think these things thru.Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you! We're looking forward to helping you!
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Useless mail app not working
Fix your mail app! Since your recent app update for IOS it doesn’t open mail in the app. If you’re using an IPad, it can’t be solved by following any of the solutions provided by your useless solutions posted. If you have to delete the app, and lose data, that is not an option for a real fix. Please revert back to the previous version until you fix the problem, because it is extremely frustrating to have to try and read emails when it’s not in a format for anything but a computer, and I have to go in and…
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you! We're looking forward to helping you!
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Stop having us change our password everytime I sign in I have been trying to get on my mail for 5 days and still can't get my email
AOL has got to be the worst email ever
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you! We're looking forward to helping you!
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Stop asking for my fingerprint I don't have a touch screen
Stop asking for my fingerprint I don't have a touch screen
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you! We're looking forward to helping you!
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enable IMAP on my email account
enable IMAP access to my email account so that I can add my aol address to my Huawei P30 Pro phone.
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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I can barely see my message as I type it . The screen is full of clutter. What is going on .Its unusable. FIX IT please
Restore message format .
It is cluttered and very hard to see email as a whole.Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you! We're looking forward to helping you!
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Ho Do i get rid of alll the news feeds ? I hate it all. I do not want to see it when I gp to aol
any all news feeds. delete it. don't want to see it ever
Don't want the political, not the celebrities. none of itHi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you! We're looking forward to helping you!
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Sign In Insanity
Hi, After I type my email address, but before I can enter my password, AOL sends me a message that says a code has been sent to my email. I need the code to sign in. But I can't sign in because this message appears BEFORE I am able to enter my password, so I can't access the code. This is not two-step authentication.
This must be addressed! This is totally unworkable!
Thank youHi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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!
I am FURIOUS that you do not let me open Media Matters emails!! How DARE you censor what I CHOOSE to read? I have stuck with AOL for many years, and have been ridiculed for it a number of times, especially when I go to get computer services. If you are going to not allow me to open certain email I will be DONE with AOL!
Hi there! Thank you for reaching out. While we don't address account recovery issues on this platform, we would be happy to explore what support options are available for your account. Could you please share your email address with us in a Private Message on our AOL Customer Care page. We're looking forward to help you!
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Attachments
My email is not accepting emails with attachment. I have tried several times to resend the attachment from my other account but it will not accept. Help
Hi there! We are sorry for any inconvenience you have experienced. To better understand and address this matter, kindly direct message us on X at @AOLSupportHelp or on Facebook via our AOL Customer Care page. Alternatively, if you do not utilize social media, please visit help.aol.com. Thank you.
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Email receives spam complaint how do I mark sender as not spam
I accidentally marked an email as spam and deleted it - last year. The sender gets a spam complaint message and cannot send me emails. I added the email address to my contacts and this doesn't work. How can I remove the spam complaint flag so the sender can send me emails?
Hi there! We are sorry for any inconvenience you have experienced. To better understand and address this matter, kindly direct message us on X at @AOLSupportHelp or on Facebook via our AOL Customer Care page. Alternatively, if you do not utilize social media, please visit help.aol.com. Thank you.
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Receive e mails timely concern
Please note I discussed my e mail not coming in and to see it constantly refresh it
Apple I phone says the third party to contact is my e mail provider
I discussed this with aol tech support representative Ron on Thursday 11.am pacific there is no further information or identification the representative can give not authorized to disclose her full name or extension
Please help me create a ticket case I have been a loyal customer or many yearsPlease contact me georgeshah@aol.com or my cell on file
Hi there! We are sorry for any inconvenience you have experienced. To better understand and address this matter, kindly direct message us on X at @AOLSupportHelp or on Facebook via our AOL Customer Care page. Alternatively, if you do not utilize social media, please visit help.aol.com. Thank you.
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Allow access to email from last year
Where is my email from 2024?????
Hi there! We're really sorry to hear you're dealing with this issue, but we'd love to help! Can you provide us with some more information? You can reach us over on X.com through a DM @AOLSupportHelp or on our Facebook page AOL Customer Care via a PM. We're lookin forward to figuring this out together!
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Aol photos
Select all photos from the AOL EMAIL folder named: PHOTOS and copy to an external drive
Hi there! We are sorry for any inconvenience you have experienced. To better understand and address this matter, kindly direct message us on X at @AOLSupportHelp or on Facebook via our AOL Customer Care page. Alternatively, if you do not utilize social media, please visit help.aol.com. Thank you.
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Retrieve blocked email address
How do I unblock the email address
Hi there! We are sorry for any inconvenience you have experienced. To better understand and address this matter, kindly direct message us on X at @AOLSupportHelp or on Facebook via our AOL Customer Care page. Alternatively, if you do not utilize social media, please visit help.aol.com. Thank you.
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Activity (logging in; scrolling, opening, closing, ... all e-mail operations) in the e-mail screen frequently lock the system.
My system locks up when using AOL mail. It appears to be a problem with loading adds, as the add panel on the right will be blank, then when the system becomes responsive I will see the adds have appeared. It even prevents me from navigating to other folders in my browser. I've decided I need to find other providers of the services you've added, and drop the subscription service-it's probably 200% of the price elsewhere.
Hi there, we are sorry to hear that! We'd like to further investigate this, can you
message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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Password Change Issue
II changed my password in Google. Now I cannot acess my email in Bing or on my Apple phone.
How do I fix it?Hi there, we are sorry to hear that! We'd like to further investigate this, can you
message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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Big brother neighbor down the street.
My mail is being filtered. I no longer receive automatic replies (or any reply) from commercial entities that I contact. I have the feeling that my AOL address has been “illegally” rerouted through an additional (not original) server in 2025 or late 2024. I noticed that for unknown reasons 2-step verifications has been requested from this only desktop computer that I use, when no browser change or update (or other change) has been made by me. Please check the basic routes (free of interceptions) for “phr***@verizon.net” Thank you!
Hi there, we are sorry to hear that! We'd like to further investigate this, can you
message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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