AOL Mail Norrin
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
425 results found
-
AOL Mail not working with Gmailify -- bad certificate issued on July 29, 2025
Gmailify for AOL is not working as of 7-29-25
To AOL: You deployed the wrong certificate on top of the AOL API authentication endpoint. While you may be able to move past it in specific browsers, nothing is going to work until they correct the certificate. The certificate name is mismatched to the domain being used, and the certificate was created on July 29, 2025.
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
-
Filter for spam it is not working
The last few days all I am getting in my mail is a ton of spam emails, is your filter not working???? Pls fix. I like the classic layout the best as it is easier to see and move around in.
Hi there! We are really sorry to hear about the issue that you are facing. We'd love to try and help! Could you please contact us at @AOLSupportHelp on X.com? We are looking forward to your DM!
-
I need help. I am not receiving emails.
I need help. I am not receiving emails.
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
-
lost emails
My inbox is missing emails from 17th September to 13 October 2025. Please help me recover these emails
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
-
Everything in my 'inbox' dated prior to 9/1/2025 has disappeared. Why? Can it be brought back?
Everything in my 'inbox' dated prior to 9/1/2025 has disappeared. Why? Can it be brought back?
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
-
fichier contacts
récupération "fichiers Contact"
AOL a-t-il était attaqué plus de laison hier 01 décembre
et perte de mes contacts
sur mon PC mais pas sur mon portable
merci de votre réponseHi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
-
app password deletion not working?
When I click delete to delete app password, the app password seems to still be present or active.
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
-
I AM RECEIVING EMAILS THAT MY EMAIL INFORMATION NEEDS UPDATING OR MY EMAIL WILL BE TERMINATED. IS THIS EMAIL LEGITIMATE?
PLEASE RESPOND
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
-
called support hung up on me 3 times. will be canceling soon
called support, hung up on me 3 times. will be canceling soon
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
-
AOL app has not worked since 3 Sep 2025, cleared cache, reinstalled app, still NOT working
Please fix whatever got messed up 3 Sep 2025. Got signed in, but could not send email or read new email. Cleared cache, reinstalled app, AOL app still NOT working.
Thank goodness I can still sign in and check / send email via the web-site most days - at the moment, at least. Though the web-site does not always work, either.Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
-
I really dislike not being able to see allinformation on emails in inbox and all lables for folders.
I really dislike not being able to see read emails I leave in my inbox and some of my folder, the folders are still there but you don't know exactly where, and must guess what they are.
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
-
Harassment-constant nagging for password, rejecting the correct password
Since 11/7 AOL mail screen changed. Also, every time I tried to check email, you asking for password. Sometimes, even the correct password is deemed as incorrect. This is not a common business practice. This ia a harassment as email should be accessible on Iphone as it was for years. In addition, I consider popups asking whether to translate to another language as racial harassment. I use English in Aol mail for years and if you have problem with American citizens born elsewhere, this is fascism. FIX IT before I complain about AOL racism and fascism.
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
-
Loss Of Newsletters
I subscribe to a number of newsletters and they have not been showing up in my Inbox. There are two Newsletters in particular that I have received on Saturday that I have not received in at least 1 month. I have contacted the Newsletter publisher and they say they are being sent to my AOL email address. I checked my Spam list and the publisher's email are not amongst them. Why is AOL deleting them instead of passing them on to me?
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
-
Since ca. last month: "We could not sign you in. Try again from a different device."
I enter my username. I enter my password.
Error:
"Something went wrong
We could not sign you in. Try again from a different device"So far I was able to use an older computer at home to login. But when I travel, I only have one device and one device only with me.
Right now I write this from the computer of my mother, because mine - at the same time - receives this error message.
I see script errors in the browser console, but these are the same on computers that work and on computers that do not.
We…
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
-
not receiving emails from hotmail or yahoo
for about a week now I have not been able to recieve emails from my husband or son. My husband uses yahoo and my son uses hotmail. It's very frustrating. what can I do and why is this happening.
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
-
On my PC, an email from Delta Dental provided my member ID. The same email on my Moto Stylus 2025 removed that line from the email.
On my PC, an email from Delta Dental provided my member ID. The same email on my Moto Stylus 2025 removed that line from the email.Did AOL remove that line, or was it the Android software? Is there a remedy?
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
-
Meine empfangenen Mails sind verschwunden
Bei mir sind sehr viele empfangene E-mails einfach verschwunden. Was ist da geschehen??
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
-
Comment synchroniser ma boite mail sur l'ordi du bureau, de la maison, de la résidence secondaire, etc ...
Comment synchroniser ma boite mail sur l'ordi du bureau, de la maison, de la résidence secondaire, où de l'hotel, etc ... ?
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
-
emails from game maker
stop blocking email from game makers from outside us like com2us games
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
-
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
- Don't see your idea?