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My wife passed away last year, I had her phone turned off about a month later, I know her password but can not get in because you want to send the authorization code to her old #. I've called support about 3 times and was told to call back in a couple days, I'm tired of no help. Who or what department do I need to contact
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THOMAS BRETT
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Hi. We're very sorry for your loss.
In the unfortunate event of a death of the billing contact for an AOL account, ownership can easily be transferred to another AOL Username already listed under the account.
Note: If you don't own a Username on the AOL account and would like to make changes to the account, please contact one of our AOL Customer Support Team Representatives at 1-800-827-6364.