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One of my contacts keeps going to spam even though I keep marking it as not spam. Need a way to prevent this!

One of my contacts keeps going to spam even though I keep marking it as not spam. Need a way to prevent this! What about a safe sender list?

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BARRY SOBEL shared this idea  ·   ·  Report…  ·  Admin →
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Gathering Feedback  ·  AdminAOL Mail Product Support (Admin, AOL) responded  · 

Once you mark a message as "Not Spam", our filters will no longer place messages from that sender in your Spam folder.  Is it possible you are using a 3rd party app?

https://help.aol.com/articles/manage-spam-in-aol-mail#:~:text=Since%20third%20party%20clients%20are%20outside%20of%20our%20control%2C%20we%20recommend%20disabling%20any%20spam%20filters%20they%20offer%20and%20avoid%20managing%20spam%20with%20them.

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  • STEPHEN BACHER commented  ·   ·  Report

    That is not working for me. I keep marking messages from chelsea.osbon@fsresidential.com as NOT SPAM and I even put that email address into my contacts list. But you keep treating them as spam.
    I used to get around this by creating a filter, but you no longer allow me to define a filter than sends messages to my inbox. I don't want to use separate folders. I have my AOL mail delivered to my Thunderbird client on my computer and it can see only the inbox.

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