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'YOU PUT EMAIL FROM MY SON IN THE SPAM FILE- I WAS WORRIED SICK' has been merged into this idea

Allow filters to reroute emails to "NEW EMAIL"

Please allow filters to reroute emails to "NEW EMAIL" which are getting auto delivered to SPAM!!

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TEJAS MEHTA shared this idea  ·   ·  Report…  ·  Admin →
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Responded  ·  AdminProduct Support (Product Support, AOL) responded  · 

Hi there. The more often you mark these emails as Not Spam, the more you train your personal mail filter to recognize them as wanted emails. Additionally, make sure these senders are added to your Contacts. If you need additional assistance, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.  


Thank you,  

AOL team

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  • ROBERT M NISHIMOTO commented  ·   ·  Report

    I DO NOT GIVE A **** WHO'S FAULT THIS IS. WHAT THE **** IS THE MATTER WITH YOU?

    IS THAT THOUGHTFUL ENOUGH? JESUS CHRIST!!!

  • den369 den369 commented  ·   ·  Report

    why am i getting an e-mail from my aunt that says it's span when she's listed as a contact?

  • LEE ANN MACERELLI commented  ·   ·  Report

    My good mail keeps ending up in my Spam folder. I've marked as "Not Spam" and also added the email address to my Address book yet it still shows up in Spam folder. Please advise on how to get this corrected, I am missing mail bc it keeps going to Spam folder.

  • NORMAN CHUCHUL commented  ·   ·  Report

    I repeatedly mark a specific email as NOT SPAM and it's in my Contacts, but AOL keeps moving it to Spam.. Please fix this!!!

  • Julie Gilbert commented  ·   ·  Report

    Any mail from Adobe is automatically sent to the spam folder no matter how many times I've marked it as "not spam". The next time Adobe sends out an email, straight back into the spam folder it goes!

  • ROGER FREEMAN commented  ·   ·  Report

    Case Number: 18330214. Have had an AOL.com email account for 10 or more years. Recently, emails from my sister have been going to my Spam folder. Her email address is cf@christinefreeman.net. I am undergoing cancer treatment, and she is my primary support. I need AOL to not refuse her email; I need to be able to have her emails go directly to my inbox. I called customer support but the answer I received was that I need to move each of her emails from Spam to Inbox, and that I need to do this for some unknown time - perhaps hours, days, weeks or months until the AOL system changes how it handles her emails. I have already done this dozens if not hundreds of times. I need this to be resolved right away. I do not have the energy and focus to spare to have to keep looking for my sister's emails in the Spam folder then move them. Please reach out to me with a solution!

  • CA Pa commented  ·   ·  Report

    People get worried when I don't answer.

  • CA Pa commented  ·   ·  Report

    Problem with emails coming in. Friends on my contact list are calling me to say why haven't I replied. I never received them

  • Gerry Johnson commented  ·   ·  Report

    SPAM!!!!!!!! QUIT SENDING MY ~TRUMP~ MAIL TO SPAM!!!

    I AM NEVER VOTING FOR THAT STOOPID SON OF A B*TCH, B*ST*RD ~BRIBEM~ IN A PAZILLION YEARS!!!!!

  • CATHERINE DE LOREY commented  ·   ·  Report

    Many of my messages that are legitimate are going to spam.
    I need to go to spam to check each day.

  • Gerry Johnson commented  ·   ·  Report

    QUIT THROWING MY TRUMP MAIL INTO THE DAYUMMM SPAM BOX!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  • MARK CONTRISCIANO commented  ·   ·  Report

    I am getting email in the spam folder even though spam is disabled. I will mark an email as not spam yet it still goes in the spam folder. I want spam disabled totally.

  • Gerry Johnson commented  ·   ·  Report

    HOW ABOUT STOP DUMPING MY TRUMP MAIL IN THE DAYUMM SPAM FOLDER??????

  • KATHY PASCH commented  ·   ·  Report

    Fix you stupid new system.. HOW MANY TIMES DO I NEED TO MARK SOMETHING NOT SPAM????? ANSWER THAT

  • PEGGIE STRACHAN commented  ·   ·  Report

    Since the original "Spam emails continuously being moved into Spam Folder for 2+ months.." I am posting my feedback.

    IT'S STILL HAPPENING!!!!!!!! Emails that are in MY INBOX are being moved into SPAM. These are accounts I have had for years and they are VALID. STOP THIS NOW. Important emails are being moved.

    All of this started with the "NEW" AOL email and it is so bad.

  • William Jossa commented  ·   ·  Report

    In Canada, there is an online “buy & sell” website service called Kijiji

    Any email send from Kijiji’s website will have @rts.kijiji.ca as its domain-name and is considered safe.

    For some reason, every email I receive with @rts.kijiji.ca end up in my spam folder.

    This continuous to happen even after I place a checkmark by the messages (that end with @rts.kijiji.ca) and click on “Not Spam”.

    There should be a way to list (or add) safe domain-names, so that any email with that domain-name (no mater what the username is) automatically goes to the inbox.

  • MARY HANSEN commented  ·   ·  Report

    The new settings are having many of my emails landing in my spam folder. This is among other things I don't like about what you have done with your new system. Give me back the old one.

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