VERIFICATION OF E-MAIL ACCOUNTS VIA LAPSED PRE-PAID MOBILE PHONE NUMBER
AOL needs an alternative method for verifying accounts that have lapsed prepaid phone numbers. My current Tracfone number wasn't renewed within 60 days and was issued to someone else.
AOL needs to have an alternate e-mail request or reqiurement land line when creating new e-mail accounts.
Now my e-mail account asks for my old prepaid number and the help desk is asking for an upgrade to premium service wich should not be the case.
One possibility is verification with ISP number in that are there any other accounts that hve been created using the same ISP number.
Nicholas K Ricchiuti
shared this idea
Hi there. We are sorry to hear you're having issues accessing your AOL account. Could you share more details and your email address in a private message to our https://x.com/AOLSupportHelp page, or on Facebook at https://www.facebook.com/AOLCustomerCare You can also contact us at help.aol.com