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How can we improve AOL Mail?

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Please go back to Classic email. Why do you mess with what is already good? I do not have the time or interest for you to experiment on.

Stop using this format. Take a step back and fix your mistakes.

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FRAN MORGANTE shared this idea  ·   ·  Report…  ·  Admin →
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  • RICHARD OVERHEUL commented  ·   ·  Report

    i fwould llike to see my old mail inthe old email address hs it been erased?? no directions shown

  • PAUL BEST commented  ·   ·  Report

    how come my AOL will not stay on standard mail. The minute I get off
    AOL when I log back on I have to hit he heading bar to switch
    back to standard AOL>

  • MALVIN M ALLISON commented  ·   ·  Report

    So you do not even respond, just posting my comment? It will be a pain ********** to retain contacts when I move to gail, plus making the change with other sites I visit. Ridiculous!

  • MALVIN M ALLISON commented  ·   ·  Report

    new format cuts off some horizontal info. Old format please. If old format no longer available as an option I will go to gmail, so please be honest about availability as some portion of mail message is being cut off horizontally

  • Mary Grey commented  ·   ·  Report

    WHY is the forum here, it does not serve any purpose, AOL MAIL SUCKS

  • H MACDONALD commented  ·   ·  Report

    Why has the option to write or view emails in a separate pop up disappeared? Please bring it back immediately

  • SUE HOLLOWAY commented  ·   ·  Report

    Emails I "keep as new" just disappear without trace. Go back to the basic version please. We have a saying "If it aint broke don't try to fix it" !

  • ANTHONY HARRIS commented  ·   ·  Report

    I don't see much point in your having created the new format. Why am I having to click on relocated buttons and learn new patterns when the classic one was more efficient? Your having changed things so radically seems somewhat narcissistic to me. Come on AOL, let's be sensible about this error on your part.

  • Ryan Howard commented  ·   ·  Report

    ITS ****!!!! CANT INSERT NO INSTRUCTIPNS HOW TO!!!! JUST CHANGE IT AND LEAVE US ALL TO IT!!!! MESSING WITH MY WORK NOW WASTED A WHOLE BLOODY DAY TRYING TO NEGOTIATE TO NO AVAIL!!! PUT IT BACK YOU MUPPETS

  • mbvisc commented  ·   ·  Report

    I have a tab to return to basic mail, but when you use it it does absolutely nothing, it keeps the new format and I hate it, not to mention the ads at the top of the page.

  • Ola Lehine commented  ·   ·  Report

    I'm losing my vision. I love the old version, I can se this. you are discriminating against seniors.

  • ANNE DURLING commented  ·   ·  Report

    even the feedback programme doesnt work properly. so much for that.

  • ANNE DURLING commented  ·   ·  Report

    i cant seem to attach any files give us the option of the old email

  • Marilyn Shaw commented  ·   ·  Report

    I absolutely HATE your new format. For God's sake -- if it ain't broke -- don't fix it. I'm seriously thinking of using another account for my messages.

  • S ZARNSTORFF commented  ·   ·  Report

    Dear Product Support, You have plenty of feedback on this issue in the forum. When are you going to make an actual reply and do something about it? I too was force-switched to some kind of new Aol Mail, which does not work. It is not possible to enter line spacing with the Return key in any message I create. I found I can switch into "Basic" email (I think you call it Classic, but it is NOTHING like the AOL I had been using up to the switch this year). In Basic email, I can't do anything else, but I CAN enter a line space with the Return key. However, Basic email is unusable. Your New Email is unusable. So what do you have to offer? Thank you for your PROMPT attention to the many people who are complaining about this and similar problems all over the forum.

  • DARREN GODFREY commented  ·   ·  Report

    It seems this whole feedback thing is a sham. AOL, in its arrogance, believes people will just get used to the new system like they did the old one. Who cares if it's substandard (they would never admit to that, anyway)? Who cares what our customers think, right? I truly doubt these topics, and their comments, are being read. And the votes: irrelevant, as far as they're concerned. We are all tiny insignificant voices screaming at a sleeping giant, snoring in all its arrogant, unconcerned glory. Content in its ignorance.

  • Albert Valdez commented  ·   ·  Report

    Like so many things in society today, the changes are for the worst. I can't even send an email by clicking onto the senders name like I used to be able to before the change. If AOL is going to change things, make sure they are improvements. The recent changes are a disaster.

  • Heidi Harrington commented  ·   ·  Report

    If I wanted a change from AOL I would have canceled and gotten a new account with another
    email company that I don't have to pay for!!! They are FREE!

  • DARREN GODFREY commented  ·   ·  Report

    Using AOL Mail on my laptop has become a nightmare. AOL, however, does not want feedback no matter what they say, otherwise they would have done something about it by now. It's a mess.

  • JOAN ANNICCHIARICO commented  ·   ·  Report

    I have a huge contact list and it keeps disappearing - what is this? KISS - it was simple and now messed up!!!

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