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How can we improve AOL Mail?

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Please go back to Classic email. Why do you mess with what is already good? I do not have the time or interest for you to experiment on.

Stop using this format. Take a step back and fix your mistakes.

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FRAN MORGANTE shared this idea  ·   ·  Report…  ·  Admin →
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  • Kenneth Buelt commented  ·   ·  Report

    Amen and completely agree. The only good thing about tis new e-mail system is we have dark mode. Otherwise it is horse****!!!! Someone should be fired over this. This is as bad as the Bud Light ***** up!!!

  • WENDELL JONES commented  ·   ·  Report

    I hate this new mail, can`t do the things that worked before, now nothing works the way it did before.
    hate hate hate it

  • Thomas Foster commented  ·   ·  Report

    Support Admin Aol, can you please respond and Restore Classic Urgently after launching in error, an untested and unfit for purpose prototype substandard email system . Be professional...

  • JOAN PASQUALE commented  ·   ·  Report

    Please provide detailed information as to how we can revert back to the previous format of AOL. How many complaints does AOL need to receive before AOL realizes that Everyone Hates the New Format. We're paying for an email service that we either can't use or is difficult to use. I personally hate the new Yahoo email option. Please return my Paid-For AOL Email Service to the previous format, so that I and other consumers can receive and use the email service that we're paying for.

  • KATHRYN FIELDS commented  ·   ·  Report

    The new format has crippled an otherwise convenient and usable product. I've been a paid user since 1999/2000. I'm so unhappy with the new format I've started to look at alternatives.

    The new format does not "enhance" my user experience. It is no longer easy to sort and search easily. Features have been removed. And to add insult to injury, the new interface lags and is no longer quick. The inability to even have an *option* to use the old format is inexplicable.

    Whoever spearheaded the interface change and demolishing of all the previous features and ease has done your customers a disservice. If the company cares about retaining long-term the many thousands of its users who loved your product in its prior convenient to use form, please remedy this asap.

  • Jacques Dupont commented  ·   ·  Report

    je suis agee je n aime pas que l on me change ma page

  • DARREN GODFREY commented  ·   ·  Report

    Who was the moron who decided to have AOL Mail itself choose which email to open next (or open at all), rather than the user? This is not while checking emails on my phone, but on my laptop. I cringe when I access my email on the computer now, because I don't know what this "convenience" might do. You people are going in the wrong direction, taking choice out of the hands of the user.

  • ROSEMARY McGeary commented  ·   ·  Report

    So much time is wasted with this "new email set-up". What possessed AOL to have contacts listed by first name. Yes, you can go to Last names- just another step to waste time. First name contacts may be good for elementary school customers. My physicians for my various cancer treatments are called and listed by their last names.

  • JAN DERRAH commented  ·   ·  Report

    No hyperlinks, no spellcheck, etc...this is horrible! I am assuming most that use your service is we've been with you for a long time. I think it's time to use my gmail. This is awful and switching to your "old version" is not the Old version

  • R Richard Courier commented  ·   ·  Report

    Your NEW EMAIL... WILL eventually cause me to LEAVE AOL!

    The operation of it is UNACCEPTABLE! I have been with AOL since its beginning... I will be leaving AOL.
    Is this clear enough communications!

  • KE HA commented  ·   ·  Report

    Please go back to the classic format

  • JAMES CHANDLER commented  ·   ·  Report

    I have to agree with Mr. Sheffield. This new format is carp. That's a step or two below rubbish. It has so many faults I can't begin to list them all. Number one is the change in how the page it shown. With this format you can't read what you are typing a reply or you can't read the original email in it's entirety. Admit that you screwed up and change it back or at least give your customers the option. I knew it was a bad idea when Verizon let you take over.

  • ST STOKES commented  ·   ·  Report

    How do I change back to the traditional email format? This new format is not adequate and I cannot follow strings of conversations. Emails constantly get "lost" and are difficult to retrieve. Please respond and tell me how to get back to the original format.

  • VIVIAN COMER commented  ·   ·  Report

    I am lost! please let me have classic mail back!!

  • Don Daleiden commented  ·   ·  Report

    I especially miss the alphabetically listed contact list, now there are a few listed and then a note ... and 6 more I would like to have them all listed, (I don't have that many)

  • DOUGLAS DINNELLA commented  ·   ·  Report

    When I cut and paste in draft documents it scrambles the whole thing up.

    Poor design. Poorly executed. Who tested this before putting it in production?

  • Cheryl MacCarty commented  ·   ·  Report

    Please post instructions to allow us to return to the classic style. The basic method provided is NOT the same as classic.

  • George Sampson commented  ·   ·  Report

    The delete function does not work properly. Items not checked for delete if between items to be deleted or next the last one to be deleted get deleted automatically. One has to search for them in deleted to get them back to "Keep as new"....

  • KE HA commented  ·   ·  Report

    Please go back to the classic format

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