Skip to content

How can we improve AOL Mail?

← AOL Mail Norrin
'Your 2 step verification sucks' has been merged into this idea

UNUSUAL ACTIVITY AT SIGN IN NEED VERIFICATION

Stop the DAILY WE HAVE NOTICED UNUSUAL ACTIVITY VERIFICATION! I get this daily!! So sick of it. There's no UNUSUAL activity! It's me, it's always me.....my internet just changes where I get my signal on daily basis!

18th ranked

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close

We’ll send you updates on this idea

CHRISTINE RATCLIFF shared this idea  ·   ·  Report…  ·  Admin →
Responded  ·  Product Support responded  · 

Hi. If there's something unusual about your sign in or recent activity, we'll ask you to go through another verification step after you've entered the correct password. This helps protect your account from unauthorized access. You may be prompted to get a verification code on your AOL app, recovery phone number, or recovery email address for any of the following reasons:

AOL notices suspicious account activity.

You're using an unfamiliar browser or device.

You're traveling away from your usual location.

You sign in while using a VPN or a proxy server.

You've logged in with a private or incognito window.

There are many attempts to sign in with incorrect passwords.

The "First time signing in from this device" message appears.

You've cleared your browser history or data cache including cookies.

We are sorry for the inconvenience this is causing you! If you need additional help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.

Thank you, 

AOL team

--------------------------------------------------------------------------

Comments are closed An error occurred while saving the comment
  • barbara kobetitsch commented  ·   ·  Report

    AGGRAVATED BY BEING FORCED TO USE 2 STEP VERIFICATION AT EVERY SIGN IN !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  • L EDWARD SAUS commented  ·   ·  Report

    After going on 30 years of AOL use I am getting frustrated with the additional steps that are required to sign in that do not function properly. Please fix the dysfunctional Stay Verified option that does not work.

  • L EDWARD SAUS commented  ·   ·  Report

    Like everyone else, the Stay Verified option does not work. I have to receive a code every time I sign in, which is now every time I open the app on my pc.

  • Stephen Dodds commented  ·   ·  Report

    Why do you ask me to sign in to comment on questions, when clearly the fact I can see these qustions means I am already logged in.

  • barbara kobetitsch commented  ·   ·  Report

    STOP THE 2 STEP Verification !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  • WOODY WOODARD commented  ·   ·  Report

    Go back to when AOL was easier for longtime members to sign in. I have been a member since sometime in the 70s

  • WOODY WOODARD commented  ·   ·  Report

    Go back to the original AOL. I have been a member since sometime in the 70s.

  • robert kobetitsch commented  ·   ·  Report

    has never worked on AOL + YAHOO SINCE UNWANTED 2 STEP VERIFICATION STARTED !!! - TECH HELP, INCLUDING PAID SUPPORT IS TOTALLY USELESS !!! - MANY USERS WILL +DO NOT PARTICIPATE IN FACEBOOK + OTHER SOCIAL MEDIA AS YOU SUGGESTED NUMEROUS TIMES - ONLY AOL + YAHOO HAVE THESE ISSUES _ NO PROBLEMS WITH ANY OTHER PROVIDERS - DID I MENTION THE RECENT REGIONAL OUTAGES !!!!!!!!!!!!!!

  • barbara kobetitsch commented  ·   ·  Report

    do you have the stay validated option that has NEVER WORKED AFTER BEING FORCED TO USE 2 STEP VERIFICATION ??????????????????????????????????????????????

  • barbara kobetitsch commented  ·   ·  Report

    WITH AOL + YAHOO IGNORING USERS WISHES + CONTROLING THEM - IE FOCED 2 STEP VERIFICATION + EXTREME BIAS IN REPORTING !!!!!!!!!!!!!!!!!!!!!!!

  • robert kobetitsch commented  ·   ·  Report

    THE STAY VALIDATED BUTTON BECAUSE IT HAS NEVER WORKED ? ANOTHER THING THAT IS UNWORKABLE WITH 2 STEP VERIFICATION FIASCO !!!

  • robert kobetitsch commented  ·   ·  Report

    BEING FORCED TO START + GO THRU ENTIRE DAY USING 2 STEP UNWANTED 2 STEP VERIFICATION !!!!!!!!!!!!!!!!!

  • barbara kobetitsch commented  ·   ·  Report

    START + GO THRU THE DAY - FORCED TO SIGN IN WITH 2 STEP VERIFICATION !!!!!!!!!!!!!!!!!!!!!!!!

  • robert kobetitsch commented  ·   ·  Report

    LISTEN TO LOYAL USERS + STOP THE 2 STEP VERIFICATION + + FREQUENT OTAGES ON AOL !!!!!!!!!!!!!!!!!!!!!!!

  • barbara kobetitsch commented  ·   ·  Report

    WANT FOR CHRISTMAS IS AOL + YAHOO TO STOP 2 STEP VERIFICATION STOP THE FREQUENT OTAGES !!!

  • robert kobetitsch commented  ·   ·  Report

    2 STEP VERIFICATION + FREQUENT OUTAGES ON AOL + YAHOO ARE BECOMING A TOTAL JOKE !!! - OTHE PROVIDERS ARE MUCH MORE RELIABLE + USER FRIENDLY - TECH SUPPORT IS A TOTAL JOKE !!!!!!!!!!!!!!!!!!!!!

  • barbara kobetitsch commented  ·   ·  Report

    STOP UTILIZING AOL + YAHOO + USE OTHER MORE USER COOPERATIVE PROVIDERS _ 2 STEP IS NOY NEEDED< NOT WANTED< + USER UNFRIENDLY ! = NO UNUSUAL OR OTHER SUSPICIOUS ACTIVITY ON DEVISE _ 2 STEP NOT ENABLED _ KEEP VERIFIED IS CHECKED !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! - NOT TO MENTION FREQUENT OUTAGES LATELY !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  • robert kobetitsch commented  ·   ·  Report

    BEING FORCED TO SIGN IN MULTIPLE TIMES WITH 2 STEP UNWANTED VERIFICATION !!!!!!!!!!!!!!!!!!!!!!

  • robert kobetitsch commented  ·   ·  Report

    2 step VERIFICATION IS TOTALLY USER UNFRIENDLY + NOT NEEDED FOR MOST USERS !!!!!!!!!!!!!!!!!!!

← Previous 1 3 4 5 … 8 9

AOL Mail Norrin

Categories

Feedback and Knowledge Base

(thinking…)