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How can we improve AOL Mail?

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Stop screwing up working versions just for the sake of change

You don't need to keep adding new things, because you keep screwing up old things in the process. The email used to work reliably; now random parts of a conversation go to spam, and the search function fails to find half of the things that include the search term. YOUR AI DOES NOT WORK RIGHT so stop forcing it on us until you get it right.

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Harlan Rosenthal shared this idea  ·   ·  Report…  ·  Admin →
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  • Rosa Broussard commented  ·   ·  Report

    I need to go back to classic. I literally hate the new version. please don't ever bring me back here again.

  • Sue Strutt commented  ·   ·  Report

    I totally agree with all the above, I need to revert back to how it was, really do not like this new version, it's awful.

  • L Carter commented  ·   ·  Report

    Return to the Old format a.s.a.p. This new format is jarring and unacceptable.

  • GEOFF RUSSELL commented  ·   ·  Report

    GO BACK TO CLASSIC!!! HATE this new version - why do people like you feel its necessary to change what people like, use and understand and are content with? Madness and unfortunately becoming more widespread.

  • DIANE BROWN commented  ·   ·  Report

    AOL has been my personal email from the time I obtained my first computer in 1998. I've given feedback repeatedly that the new look is 'confusing' and strains my eyes - I'm 80YR and have had two eye surgeries. Give me the option for Classic AOL NLT June 3rd or I will find another LESS-EXPENSIVE service.

  • sabu425 commented  ·   ·  Report

    Agree with everyone who hates the 'new' email format. Worse, I have it now and the way to fix it by reverting back to the 'classic' email appears to be gone. AOL, please put back the option to revert to the classic email or make it more visible if it actually is still there, somewhere.

  • JOHN SLAYTON commented  ·   ·  Report

    Hate the new email changes quit messing with what we know. I will change e mail servers because the new format is messing up my account setup

  • Barbara Jacksier commented  ·   ·  Report

    You are making my life miserable. The new mail format is not at all convenient.If you want to keep it, I demand a choice to opt out. I use AOL mail as my primary account because I do not like the features on G-mail, but I am now considering changing to G-mail.

  • PETER HIRSCH commented  ·   ·  Report

    I wish to continue with CLASSIC EMAIL, Please stop this interference!!!!!!

  • Kelly Pasciuto commented  ·   ·  Report

    I have been using the basic since this change was made... VERY ANGRY...
    After 3 days,I decided to try the new version for about an hour & IT'S THE WORST !!!!
    I'm back on the basic & IT'S TIME TO FIX THIS !! CLASSIC NOW !!

  • Ray Clark commented  ·   ·  Report

    Your new mail is horrible. It just changes without even asking. I want classic mail back. Not happy with new format

  • LINDA DE GREGORY commented  ·   ·  Report

    Your new system is ****. Take me back to classic, you have screwed up everything.

  • [Deleted User] commented  ·   ·  Report

    I have ignored prompts to change to the new format, but months later you changed it anyway. Let's go back please. And, it appears, to change back I have to sign in, which I already was to get to this point. But signing in again requires giving consent to User Voice,(whatever that is) to access my profile. So, why did I have to accept User Voice to change back?

  • Philip Jones commented  ·   ·  Report

    Nothing to add to the comments made by other frustrated users.
    If programmers have the time to make changes that frustrate customers, there are too many employed.

  • WHITNEY SITTIG commented  ·   ·  Report

    Agree. This new format looks so messy and distracting! Between the blue dots and stars, ugh-too much to look at! I want the old format back!

  • Connie BETTS commented  ·   ·  Report

    i want classic email back!!! I have had it for a very long time and I love it. Don't make changes that haven't been requested...................

  • SCOTT KINGSLAND commented  ·   ·  Report

    You need to add a search box and where is my in-box. I sent a spam note to my in-box ,but can't find it so I see note again. How about some answers to these folks that have comments.

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