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How can we improve AOL Mail?

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Stop screwing up working versions just for the sake of change

You don't need to keep adding new things, because you keep screwing up old things in the process. The email used to work reliably; now random parts of a conversation go to spam, and the search function fails to find half of the things that include the search term. YOUR AI DOES NOT WORK RIGHT so stop forcing it on us until you get it right.

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Harlan Rosenthal shared this idea  ·   ·  Report…  ·  Admin →
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  • Max Moses commented  ·   ·  Report

    Not sure what you were trying to accomplish. You didn't improve or enhance anything. You simply moved stuff around such that it now takes me more time to find where stuff that I have used since the beginning of AOL (started with the 3 1/2 hard disk). Wasn't worth the time, money, employee attention in my humble opinion.

  • James Veit commented  ·   ·  Report

    New version is to busy... Original version so much better easier to navigate...

  • PAUL SHEFFIELD commented  ·   ·  Report

    This new format is awful, at least give us the option to go back to the old one, why do these people think they have to fiddle with a perfectly good format, oh yeh, I need to prove my worth, great, then go back to the old format and prove your worth by conceeding you were wrong to fiddle with it in the first place, give me strength...

  • Bradford Bradford commented  ·   ·  Report

    I know it takes time to absorb and get used to a change. But as a person who worked for decades as a web usability designer, the layout is simply not user friendly. The most needed options are further apart and the icons don't always make sense. Having just the trash option pop up most prominently when clickin on an email is frustrating. The sizing (I work with multiple monitors) is aggravating and doesn't play as well as the former design. I hope this wasn't a change-for-change sake decision because those are the ones that inevitably make users frustrated. The folks at DropBox darned near lost their business over doing that not too long back and have slowly returned many of the features they deemed "uninmportant. Sometimes underlying technology demands some changes - and that's just the way things go. But I would strongly suggest that you get some real-life users on your side who can do some true usability testing and give you some good feedback. Thanks for the opportunity to comment.

  • Steven Smith commented  ·   ·  Report

    When I went to check my E_MAILS early Wed. 5/24/23 the new format came on. I opened my inbox and when I tried to either open or delete messages a box appeared to leave site a page came on with a decryptfailed page or ads came on. I tried all day Wed. and till noon on Thurs. I then called tech support and tried to fix the problem for 1 and a half hours. After not being able to rectify the problem it was suggested to me to send my feedback. Hopefully you can fix the problem or go back to the previous format.

  • Lisa Wahlberg commented  ·   ·  Report

    100% agree especially with Gyna, AOL worked for me and had good features, this new aol sucks, and when you click go back to basic mail IT IS NOT CLASSIC AOL. It shows all inbox not new mail unless I choose to sort it, well all the new choices dont make it very quick and easy to check my email now do they???? I want classic back, not basic, not this new ****!

  • JEFFREY FIORE commented  ·   ·  Report

    I hate the new email format. It is like Google and you keep changing my email to it. I keep changing it back. Your old email format is great. Easy. Intuitive, and the fonts are more managable. On your new format it is either too small or too big. Don't think you need to change it!

  • Marion Wilson-Brown commented  ·   ·  Report

    AOL users are generally people (older adults) that have been with you for a long time. I have had my account for almost 25 years. I have had Yahoo, probably still do if I could remember my password, Gmail, Outlook accounts. AOL has been my mainstay, however, I will utilize another format as I DO NOT LIKE what has been imposed upon us without our input!

  • Annette Grubbs commented  ·   ·  Report

    I would like to go back to the old format, how can I do that??

  • Kathy Shaw commented  ·   ·  Report

    Please return to the old format. How do I delete adverts ? Clogging things up.

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