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How can we improve AOL Mail?

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Stop screwing up working versions just for the sake of change

You don't need to keep adding new things, because you keep screwing up old things in the process. The email used to work reliably; now random parts of a conversation go to spam, and the search function fails to find half of the things that include the search term. YOUR AI DOES NOT WORK RIGHT so stop forcing it on us until you get it right.

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Harlan Rosenthal shared this idea  ·   ·  Report…  ·  Admin →
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  • Jack March commented  ·   ·  Report

    Don't like new format . If I wanted something different I would use my g-mail account. I agree with mary J duncan, ,It SUCKS !!!!

  • CINDY THATCHER commented  ·   ·  Report

    Hate the new, forced on me, aol Please let me have my old one back.

  • Peter Geittmann commented  ·   ·  Report

    the new mail does not populate a group after I type in the first few letters, when I'm sending a group email

  • Peter Geittmann commented  ·   ·  Report

    in the new mail format, when I'm composing an email to a group, the group does not populate after I type in the first one, two, or three letters of the group

  • CINDY THATCHER commented  ·   ·  Report

    I've had AOL since around 1995. It now is unfamiliar to me and hard to navigate. Those of us who are older, and used to our ways, should not have to endure everything being changed.

  • CINDY THATCHER commented  ·   ·  Report

    I just want classic email back. I've had it since 1995. Can't handle the change, don't mess up what already works.

  • Richard Harrison commented  ·   ·  Report

    Prefer older format. Do not want confusion of trying to navigate new layout.

  • galejfort commented  ·   ·  Report

    go back to the old format-- the new format has no spell check and is confusing

  • Beth Lambrecht commented  ·   ·  Report

    Why are you changing everything when I did not need a change? Whoever had this horrendous idea needs to lose their job. It is not making my life easier, but more complicated. I have seen nothing but negative feedback here. Please go back to the other format.

  • CAROL GYZANDER commented  ·   ·  Report

    Agreed. I didn't even sign up for this new format - it just started appearing in one of the emails I was trying to open. Now I am stupidly lost -- and I am a 12-year IBM employee, not an inexperienced computer user.

  • z z commented  ·   ·  Report

    no good, dont like new format in any way

  • ROBERT SPROTT commented  ·   ·  Report

    This is really uncalled for. I want e-mail to work and the e-mail program to be easy to navigate. Introducing changes like this inserts a learning curve that slows me down. And there's nothing new here that is a plus. There is a maxim that applies here: When it is not necessary to change, it is necessary not to change. AOL should save its changes for when there has been a real advance in the technology that requires a change. If you allow us to return to the previous format, I will. If you don't, I'll consider going full weight with Gmail.

  • BETTRICE MASON commented  ·   ·  Report

    110% agree. I do not want a new version. I've been with AOL mail since the beginning, 30+ years for a reason. I like it the way it is. Let us have a choice. Have the old version available for those who like it and want to use it. If people want a newer version they can change to that. I don't care if someone snickers or acts all shocked that I still use AOL mail. To me it WAS the best.

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AOL Mail Norrin

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