Why try to mend when it's not broken? Go back to oeiginal please.

If so many aol users hate this format, why don't you return to the one we all liked? I hate this format! Or at least you could put an option in to sort by sender. This format is soooooooooooooooooooooooo frustrating!

This system is TERRIBLE and will not allow the benefits of the older system.

Absolutely agree. Please go back to the old version. This new version is not user-friendly at all.

People generally do not appreciate change unless it provides a significant improvement, and this feels like a step backward. The font is smaller, the layout is less organized, the preview page keeps disappearing, and the Select All button now selects all of your emails, which is very frustrating.

Clearing out duplicate emails is now much more difficult, and you can no longer easily filter emails by sender or use many of the other filtering options that were previously available. Features that made managing email quick and efficient now seem to be missing or much harder to access.

I have had this account for at least 25 years, so I have seen plenty of changes over the years. Unfortunately, this update has made using AOL Mail significantly more difficult rather than easier.

If the true intent is to discourage people from using AOL Mail, you are certainly setting clear expectations with this update. For many end users, changes like these could ultimately mean moving away from AOL email accounts and transitioning to other email domains that are easier and more efficient to manage.

New email is NOT user friendly at all! Is someone trying to justify their job by making changes that NOBODY wants?? Total garbage! Time to switch!

I HATE the new email format. Total garbage! I'll be looking for a dif email now.

Hate this new look of AOL. Very difficult to navigate. I have ads mixed with the mail that I can't delete. I don't need a date by date separation of my email. PLEASE GO BACK TO THE ORIGINAL VERSION!

the new 2026 update"" GIVE THE OPTION TO THOSE WHO WANT TO RETURN TO THE OLD AOL, CLASSIC! YOU WANT TO MAKE TH MAJORITY OF YOUR CUSTOMERS HAPPY? DO RIGHT BY THEM AND GIVE THEM THIS OPTION TO RETURN, I HAVE NEVER WITNESSED SUCH A TERRIBLE EMAIL SET UP!!

Now they are putting ads like Asain Feels when you try to view your email. Is AOL that hungry for money.

Now we get ads like Asian feels that are on the site when we try to view our emails!!!
What is going on with AOL, are they that hungry for $$$$$$$?

All of a suddent my "old version" shifted to the new b.s.. I want to go back but when I call I wait for an hour for the so-called "tech. service" before I hangt up the next day for the same b.s.

Please restore Basic Email. Also, move the right side advertising arrow from the email scroll bar. Thank you.

AOL is now awful Give us the choice so that we can go back to the way it was It is a complete mess now. I have started using google mail as it is far more user friendly This is just another example of corporate greed and like always it will cost you.

its awful to use and emails disappear to quickly

I need to know how to get the basic version back too. This is very important.

Basic Email was great just the way it was. Please restore it. Thank you.
"If it isn't broke, don't try to fix it."

PLEASE CHANGE IT BACK.

I actually hate the "new " email version. Before when the "new" appeared, the there was a way to get rid of it. BUT not this time. There's so many formats that have changed and it takes forever to get to where I need to be. One would think that since there's so many complaints you would switch it back. Here's hoping.

how can i switch back to basic email from the updated version

This version of AOL really sucks. It deletes your email before you can read it. Change back to Classic