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How can we improve AOL Mail?

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Stop screwing up working versions just for the sake of change

You don't need to keep adding new things, because you keep screwing up old things in the process. The email used to work reliably; now random parts of a conversation go to spam, and the search function fails to find half of the things that include the search term. YOUR AI DOES NOT WORK RIGHT so stop forcing it on us until you get it right.

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Harlan Rosenthal shared this idea  ·   ·  Report…  ·  Admin →
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  • HELEN BROOKS commented  ·   ·  Report

    This new version is just awful and too many subtitles-today, yesterday, etc. unnecessary. The other version was much easier to work with. It definitely is not user friendly. How could you change something that worked well?

  • MELISSA DONATO commented  ·   ·  Report

    I want basic aol inbox back, easy simple to use and less features please - i kept the old version this long for a reason i do not like some partitions and drop down on the new one, I stopped being able to access it today!

  • bidmail2000 commented  ·   ·  Report

    The new version is HORRIBLE - WHY O WHY do you change something that was a great example of what everyone wants more and more these days , A simple - efficient service.
    This will eliminate so many older users like me. Old dogs dont learn new tricks well.

  • Shirley Petty commented  ·   ·  Report

    The "New" version is too confusing. Too time consuming to get where one wants to be.

  • bidmail2000 commented  ·   ·  Report

    I too am bewildered by WHY they feel the need for change when so many were happy with the basic AOL. Thru the years ( 25+ as well ) I have convinced quite a few of my also older friends that AOL was a great Email and now I find myself looking for an alternative and methods to move my email to a replacement. I counted on AOL and had a great working system. BOO !!

  • RICKEY GILLILAND commented  ·   ·  Report

    I hate this unwanted so called new look. It is horrible. Put the Classic look back.

  • GARY POWERS commented  ·   ·  Report

    Constantly apologizing for my AOL address ('I'm old!'). I want the original version of AOL. Like many, I guess, will be opting out of AOL if it isn't rectified.

  • Charla Oberg commented  ·   ·  Report

    I want the original version of AOL. Since the cost of aol has increased, this is a good reason just to cancel my account which I am seriously thinking about doing especially now. I want to see all of my mail (both new and old) listed together. There really isn't anything I like about this new version. We should at least have the option of using what version we prefer.

  • RICHARD WADDELL commented  ·   ·  Report

    The digital data with the NEW email is 'dense and rich' with more digital stuff, which causes my older computer to function considerably slower. The OLD email was 'less dense and less rich' with this "stuff" so my older computer gets the job done much easier. I would appreciate remaining with the older email format. Thank you.

  • Paul Jaffey commented  ·   ·  Report

    .....New version is useless .I have wasted hours on it today trying to replace it with the previous version which was problem free.......i

  • DEBRA LAPALM commented  ·   ·  Report

    09/28/2026 I open AOL Mail and find everything changed AGAIN. Now, the option to go back to old AOL is gone from settings. I cannot return my view back to what has worked for me for years. HATE IT!

  • WILLIAM ORTHMAN commented  ·   ·  Report

    Please return to the original version of AOL. The version I began with in 1996.

  • Donald McGaffey commented  ·   ·  Report

    Your NEW format skips or changes WHO sent email. I need the actual email sender spelled out to identify spam, Fix this NOW, make it optional for all thinking AOL users.
    Thank you for your consideration.

  • Thomas Jenkins commented  ·   ·  Report

    Please return to the previous version, better known as basic mail.

  • SUSRACH HM commented  ·   ·  Report

    Lost Basic Aol Mail. Another reminder why I need to finish transitioning out of this piece of garbage.

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AOL Mail Norrin

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