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BETTY YARICK

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  1. Nothing! Keep up the GREAT work!!!!

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    Gathering Feedback  ·  2 comments  ·  AOL Mail Noble  ·  Admin →
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    BETTY YARICK commented  · 

    Today my AOL App Disappeared from my Samsung S23 Ulta Plus. After I reinstalled the icon I was not able to access my email despite many tries. I contacted AOL support and the person who helped me was D. Together we attempted every option available. When I attempted to sign in, I would reach a full screen, black screen with a blue circle with an arrow attachment. I touched the circle in case touch would initiate a further access to my goal. Together we tried deleting possible obstacles such as Malwarebytes and McAfee Security. I was not able to reach my emails.

    Having the email option is ESSENTIAL as I receive many medical directives and communication from my physician and others.

    Note that I am able to use my AOL app on my laptop.

    While I was working with D, I signed up for the paid assistance. Due to my age, 87, I am not able to sign up for higher level assistance.

    D provided a work around so that I can use my mobile phone for email, rather than carry my laptop.

    D is very knowledgeable, patient, helpful, encouraging. Despite the issue of not being able to rely on my AOL APP to support me, I'm grateful to D for a wonderful experience and a great, temporary resolution.

    BETTY YARICK supported this idea  ·