AOL Desktop Gold


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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



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  1. Unable tp print AOL Mail

    Unable to print E Mail from new mail and those in folders, Have sent a "Bug" Report twice. No reply. I can print locally saved documents and mail from my G-Mail user ID so this must be an AOL Issue

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  2. Emails received shown for all accounts

    Please restore the ability to see how many emails you may have in another email address without having to switch to it. Before Gold, next to other address names , the number of email was in parenthesis. i.e

    **-1 (12)
    *
    *-2 (3)
    etc

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  3. Ability to delete multiple saved mail folders at the same time.

    I need to be able to delete multiple saved mail folders at the same time.

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  4. EMAIL Options still missing important feature

    When writing, or copying, text into an email. The option to INSERT a URL is present - BUT the option to REMOVE a URL is missing. It was in the pre-Gold AOL, but has been asked for many times, yet never replaced.
    Sure, I can click "INSERT URL" and delete it.. But that's crude! and error-prone.
    ALSO- when pasting words that contain a 'hidden' URL, the words are underlined and blue, but placing the cursor on them does NOT show what the underlying (hidden) URL is. Again, have to "INSERT URL" and read it... just crude again, and also error-prone.

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  5. I want to customize the font I see on the AOL pages. I hate sans serif fonts. Why can't I change the font NOT just the size.

    I want to customize the font I see on the AOL pages. I hate sans serif fonts. Why can't I change the font NOT just the size.

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  6. Signature

    Please, Stop the extra linefeed when inserting a signature. If I want it dropped a line I'll put it in the Signature.

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  7. put the mail back like it was

    take the time off the mail and put it back like it was and quit screwing everything up

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  8. Downloading Emails - Need how Old AOL did it back

    In the older versions of AOL, there was an option to Download an entire Email as a PDF.file.
    Another Option was to Select and Download Some or ALL embedded images.

    This has been missing from Gold. Saving an email in AOL format only on either AOL or in a Local aol folder leaves it still in AOL format and not sufficient.

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  9. Email problem

    In your old version you could change the setting to keep a just sent email on the screen so you could make changes to it snd maybe send it on to someone else. Not it just closes and you have to type it again. I had asked your tech. department about this right after gold came out and was told they were working on the way to add that feature back in. That has been quite a while and still no fix.

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  10. CLOSE MAIL BOX

    I want to close my mail box, I have other screen names that usually I closed the mail box, now are full of spam. Please put back that option

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  11. e-mail back ground

    are u EVER going to FIX THIS ISSUE ???????????? YOUR STATIONARY is pretty LAME !!!!!!!!!!!!!!!!!!!!!! ALL YOU & TIM ARMSTRONG IS DOING "NOTHING" BUT LIE LIKE **** !!!!!!!!!!!!!! BEING WITH AOL SINCE LATE 1986 I KNOW THIS IS THE MOST WORTHLESS "AOL" WE EVER HAD !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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  12. Mailbox: Add Time Stamp e-mails

    Currently Mailbox list only shows DATE for New, Old and Sent e-mails. Please Add TIME stamp

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  13. Why can you not sent mail and save it to be sent later? When you try this it wants you to sign in!!

    Why can you not sent mail and save it to be sent later? When you try this it wants you to sign in!! This is so stupid!!!

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  14. email system

    go back to the old email system. Now email comes up in a small window and you have to double click to read an email. Then the email comes up in an even smaller window and there is noway to enlarge them and stay enlarged for all the emails. This system stinks. Go back to the old system.

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  15. Search mail feature!

    When I search for a particular email address, I want mail "from that one person". I now get ALL the emails that this person was included in, such as in 'group' emails, like my Lions club. Some of those people also send me "personal" emails and I want to be able to search for the one particular email from that one particular person. This is how this "search" used to work and how it SHOULD work. Please switch this feature back to how it was...it is driving me crazy!

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  16. e-mail header and footer printing

    Appears new AOL Gold update now prints a header (ie date and subject) and a footer (ie mailbox and page) when you print an email and the only way to turn off is to use print preview first and turn headers and footers off which is very time consuming but necessary to avoid the juvenile and unprofessional headers and footers from being printed by default. Better to have such headers and footers to be turned off by default. Otherwise, AOL Gold should be like AOL Online where the e-mail header contains a list of the files attached and only adds…

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  17. what have you done to the mail, it is terrible.

    don't like the mail process, it is terrible.

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  18. SAVING an EMAIL

    Evidently the "SAVE" on the bottom border is not working..
    here is the response to me from Product Support ..
    (Why isn't there ONE PLACE to learn all the FEECHURS ?!?!?!

    You can now save a copy of your emails as a PDF or Text file on your computer, which can be accessed outside of the AOL Desktop Gold.

    To do this, open an email from your mailbox, then click on File on the top left and select Save from the drop-down menu. You can type a name for the file in the “File Name” box, select the location where…

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  19. Why do you keep old mail on file that I have permanently deleted? As much as 4 or 5 days ago.

    If want to delete a bunch of mail at one time: go to "EDIT","SELECT ALL". All mail will be highlighted to be deleted.

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  20. Get rid of ALL Advertising on the Email pages - reading - writing - and downloading!

    Get rid of ALL Advertising on the Email sidebars - when reading - writing - and downloading information! It is not only annoying; it is harmful - medically to anyone with seizures, epilepsy, or Migraines! First, it was the Target ads; now, it is the Progressive/Geico insurance ads and Money-making scams that not only pop up Once - they Continue to pop up repeatedly over and over again - EVEN when you have said the ad is not of interest; inappropriate; or seen too many times!

    I have opted out. I have complained to the FCC. I have a medical…

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