AOL Desktop Gold


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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



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  1. MOVE EMAILs from SPAM/TRASH to AOL/Local folders.

    Like the Android AOL App, I'd like to: MOVE emails from Spam or Trash to local or AOL folders.

    ON desktop GOLD, I can MOVE ONLY from my INBOX to AOL folders, meaning that any files in SPAM and TRASH must be first moved from there to the INBOX then to a folder I want them in.

    If the Android APP can, why can't GOLD?

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  2. How do I delete email headers & footers when printing?

    If I don't want email headers and footers to appear on printed email, how do I turn this feature off by default? The workaround in print preview has an easy check the box option, but only for that particular email.

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  3. there needs to be a way to save multiple emails, as a group to a flash drive or hard copy

    there needs to be a way to select multiple emails, and save them all as individual files, to a flash drive, hard drive, etc so they can be used/viewed individually... OFF SITE from AOL or required internet access.

    I have a situation where I need to make a copy of 249 emails and present them all, as separate, electronic files, as evidence in a court case. All 249 emails are saved - on AOL, in the PFC, and accessible... but only through internet access. I need to submit a flash drive to the court with all of the files, as…

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  4. AOL settings

    i want to have single line format whenever i send emails.

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  5. Mark as Unread

    When I read an e-mail and close it. I have to go into old mail and open a different e-mail and then go back and open my original e-mail to enable me to mark it as unread. Previously, I was able to close my e-mail, right click it and mark as unread. I no longer get the option on the drop down bar. It gives me an option to mark as read, which is redundant.

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  6. Email Highlight Changes

    you made changes with last update that means I have to take more time. Used to be that whatever line in email was highlighted that I could delete. But that line is no longer really highlighted. I now have to click on it to actually highlight it before I can delete. Please go back to original email action.

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  7. Allow MOVE an email between: Inbox, Drafts, Deleted, Sent or Spam

    On my smartphone or tablet AOL APP: I can move an email from any of my lists to any other list.
    On my desktop gold, I do not have that full flexibility. Please add this function to the desktop gold AOL

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  10. Mailbox won't display *new* mail

    Why do I even have a "new" mail folder on AOL Desktop Gold, if I can't view only new mail when I open my inbox? If this is a new FEATURE, I don't like it! I'm paying for this service, and expect it to work at least as well as the mobile app!!
    note: before you suggest I refresh, open/close/exit and reload AOL, been there, done that!

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  11. When I save multiple messages on AOL Desktop Gold, I receive a confirmation. However, when I save only a single message, I do not receive a

    When I save multiple emails from AOL Desktop Gold into a folder on AOL, I receive a small confirmation message from AOL. However, if I save only a single email, I do not receive that small confirmation. Can you kindly fix this? The confirmation is very helpful because if I accidentally save a message into the wrong folder, the confirmation alerts me to my error. If a mistake is made and I have no confirmation, I'll never find the message again. Thank you for considering this.

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  12. Is there a way to consolidate similar mail folders as subfolders inside other folders. Better organization. Like Outlook.

    It seems like there should be an ability to consolidate similar mail folders as sub-folders inside main folders. This will allow for a more efficient organization with respect to the mail folders. For example, If i have a College Folder, I should be able to create sub-folders like 2019, 2020, and then break those down to something like History 101, Math 120, etc.... This would be similar to what MS Outlook allows you to do.

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  13. Get rid of ALL Advertising on the Email pages - reading - writing - and downloading!

    Get rid of ALL Advertising on the Email sidebars - when reading - writing - and downloading information! It is not only annoying; it is harmful - medically to anyone with seizures, epilepsy, or Migraines! First, it was the Target ads; now, it is the Progressive/Geico insurance ads and Money-making scams that not only pop up Once - they Continue to pop up repeatedly over and over again - EVEN when you have said the ad is not of interest; inappropriate; or seen too many times!

    I have opted out. I have complained to the FCC. I have a medical…

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  14. DELETING

    Restore instant delete, Suddenly, you now have to confirm each and every delete. Total waste of time and really aggravating, especially if you have a number of items you want to delete. It's also unnecessary as if you delete something accidentally, you just go to 'recently deleted' and 'restore'.

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  15. Spam

    Mail in SPAM are not bring deleted in other emails...Why?

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  16. Rapid flashing AOL ads and law suits

    I've got three emails open and my desktop email window. There are four, rapidly flashing ads driving me nuts and making me sick to my stomach, so that I can't work. Maybe you, AOL, don't care about that, but are you aware that, for someone with epilepsy, that type of rapid, flashing movement can cause a seizure? And perhaps a law suit? Do you actually believe that those ads sell anything? Maybe people click on them just to try to stop the movement, but if I could stop them long enough to read whose ads they are -- or when…

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  17. I have been on AOL since the early 1990's and have had little to no problems until AOL DESKTOP Gold! It is horrible & I may leave AOL!!!

    AOL GOLD is horrible?? May leave AOL, been a member since early 1990's. Only started having problems since GOLD came out. It ******!!

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  18. Glad your recent font enlargement of highlighted email addresses is gone today!

    Thank you for getting rid of the enlarged font when email addresses were highlighted. It was extremely annoying. It was so awful that I considered canceling AOL and just using Google or Safari to read my mail.

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  19. YAHOO THE "VIRUS"

    KEEP THAT "YAHOO VIRUS" SPREADER OUT OF MY MAIL BOX !!!!!!!!!!!!!!!!!!!!!!!!!!!!! R U ALL STUPID @ AOL ??????????????

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  20. Why did you remove the ability to see the photos in a sent message?

    Before your update, the emails stored in the Sent folder had their photos that were embedded in the correct spot. Now they are just squares. Why the change? I am often asked to send another copy of a sent message with the photos and now it is much more difficult to do.

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