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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



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52 results found

  1. We're glad you're here

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    Reviewed  ·  23 comments  ·  Address Book  ·  Admin →
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  2. Auto Save E-mail Addresses on Send (Again)

    In the past, AOL Desktop would automatically add the To: address to the Address Book when sending an e-mail. This no longer happens, in fact the option to turn this function on/off in missing.

    Please restore.

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    Reviewed  ·  0 comments  ·  Address Book  ·  Admin →
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  3. saving saved messages on AOL on a usb stick from relatives passed away

    I have many messages where family has sent me jokes and messages of love and caring on my saved mail area. I'd like to save them on USB sticks in case AOL stops or won't save messages for us any more. this way my loved ones care and affection and memories won't be gone forever. Can you folks add that link to save them on A USB or disk option?

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    Reviewed  ·  2 comments  ·  Address Book  ·  Admin →
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  4. aol not letting me add address to adress book another wee of a broken product!

    Common verizon as much as i pay for your phones then 6 bucks a month for repair service you would think this would work!

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    Reviewed  ·  0 comments  ·  Address Book  ·  Admin →
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  5. The feature where when you sent someone an email for the first time, that recipient was automatically added to your address book and saved.

    Bring back the feature where sending a new email would automatically save the recipient's name and email address to my Address Book, and would provide a prompt when I start to type in their address the next time. Now all I get are prompts for people who I don't contact, or they are dead. AOL used to have a number of features that made it more user friendly than the competition. Now they are gone. WHY THEN AM I STILL HERE PAYING FOR IT? THAT'S A VERY GOOD QUESTION! I have been a loyal customer for more than 26 years.…

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    Reviewed  ·  0 comments  ·  Address Book  ·  Admin →
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  6. Automatic address lookup

    When addressing a message, why all of a sudden do I get the address plus the contact name. Make it work like it did before, I don't need to know the person's name, i already know that. Just clutters up the works.

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  9. Features only work if you can get AOL Gold to open at all. Waaay temperamental.

    My idea? Fire the AOL Gold Techs who pay lip service rather than fix the built-in AOL Gold problems, of which it is rife. I wonder what it must be like for the paid employees of AOL Gold to live in denial and constantly just pass the Buck, rather then addressing the inherent faults in this program which they so gladly charge up for. Truly disappointing.

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    Reviewed  ·  0 comments  ·  Address Book  ·  Admin →
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  10. Now that the AOL computer system has erased ALL of my Mail GROUPS... I DEMAND that AOL put MY Address Book... with MY contacts... back on to

    Now that the AOL computer system has erased ALL of my Mail GROUPS...
    I DEMAND that AOL put MY Address Book...
    with MY contacts...
    back on to MY computer...
    as a separate file...
    like it USED TO BE !!!!!!

    AOL had NO right EVER to remove MY contacts from MY computer !!!!!!!!!!!
    .

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    Reviewed  ·  17 comments  ·  Address Book  ·  Admin →
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    Reviewed  ·  1 comment  ·  Address Book  ·  Admin →
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    Reviewed  ·  0 comments  ·  Address Book  ·  Admin →
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  13. Fix to work correctly! News feed is overlapping on searchbox.Lose the minimize,maximize,close buttons. lost all email contacts in a folder.

    I was informed that I need to use this feedback app for a senior tech to respond to my many issues that could not be resolved by the techs on duty.

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    Reviewed  ·  1 comment  ·  Address Book  ·  Admin →
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  14. address book cursor

    After going to the Address Book, have the cursor show automatically at Quick Find box.

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    Reviewed  ·  0 comments  ·  Address Book  ·  Admin →
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  15. Whenever I sent an email to an address, that address was automatically entered in my address book and became available the next time.

    Whenever I sent an email to an address, that address was automatically entered in my Address book and the next time that I started typing that address, it came up as a selection. Very nice feature. Now it no longer works that way. I guess that I am surprised that positive features such as this are being removed rather than enhanced.

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    Reviewed  ·  0 comments  ·  Address Book  ·  Admin →
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  16. Create a way to copy the contents of a Group Email into a second (new) Group Email. This saves the original Group and allows the second one

    I want a way to copy the email addresses in one Group into a new Group so I can edit or expand the Group.

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    Reviewed  ·  1 comment  ·  Address Book  ·  Admin →
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  17. Cursor default

    Place the cursor on Quick Find as the default.

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    Reviewed  ·  0 comments  ·  Address Book  ·  Admin →
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  18. Why Do You Need To Gather Feedback?????? Fix the ****!!!!!!!!!!

    From another post.
    This has been requested numerous times...here we go again. PLEASE update the program that when you are updating email addresses it does NOT revert to the A position ...it is a pain in the neck to delete addresses that have been auto added or delete people no longer needing their email. PLEASE FIX so it stays where you are presently working.
    9.8 was never like this!!!!!!!!!!!!!!!!!!!!!!!!

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  19. Address book ...

    When updating address book PLEASE stop making it go to the top of the address book again ...if I am changing something in "S" I have probably already changed or deleted others previous to "S" ... so PLEASE don't make me scroll all the way down EVERY TIME a change is made! This has been requested many times by many people~

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  20. Export Address Book in AOL Gold to the AOL App

    I have been told by AOL Tech Support that the address book from Desktop Gold or aol.com cannot be obtained from the cell phone app of AOL. I would like this added so I do not have to log onto a computer to obtain contact information such as telephone numbers, addresses, notes, etc. Just having their email address available is not enough when you are away from your computer. If not possible, please make it easy to export this information to another email app or program such as Outlook or Google.

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    Reviewed  ·  1 comment  ·  Address Book  ·  Admin →
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