AOL Desktop Gold


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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



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  1. First, after being off line for 3 days (or maybe more) My AOL MESSENGER NOT SHOWING UP. I spoke to Shane, then Esther who was very kind.

    No one told me that MESSENGER is not part of AOL! I need all of the names that were on my Instant Messenger that I have used for 29 years. I don't have a list of my MANY CONTACTS. I SUGGEST, FIND THAT ENTIRE LIST AND EMAIL IT TO ME IMMEDIATELY!! If I knew that you were removing it, there is no excuse for not notifying me!
    Shame on AOL. i already signed in, now it says SIGN IN REQUIRED!

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  2. AOL gold freezes every day

    Everyday AOL GOLD freezes up and I have to use Google. Why am I paying you to use your desktop if it does not work!! YOU SHOULD BE PAYING ME TO USE AOL GOLD!!! Don't force people to use this ****! FIX IT ALREADY!! I AM PAYING YOU 3.99 a MONTH SO IS EVERYONE ELSE!!!

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  3. Why isn't the post on the right side that friends are on and you can chat?

    I would like the box on the right side to tell me when friends are on.

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  4. Allow customers to have the option of the "New and Improved"

    I could deal with even Gold but the "New and Improved" version is horrendous! My mobile app no longer holds my contacts. The list is endless. PLEASE offer your customers the option to use the "new and improved" version! First time in all of these years I regret using AOL. Today, my desktop version went back to 2021 with New emails. Had to go to phone to get new emails.

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  5. BETA ???????

    YOU ARE NUTS !!!!!!!!!!!!!!!!!!!!!!!V TYPICAL AOL ****

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  6. GET RID OF STUPID "YAHOO" THAT SCREWS UP EVERYTHING

    U ALL MUST BE PRETTY STUPID @ AOL .......YAHOO IS TAKING OVER & U GO ALONG WITH IT !!!!!!!!!!!!!!!!!!!!!!!!!!!!! NEVER FIGURED THAT AOL WOULD SELL "US" OUT !!!!!!!!!!!!!!!!!!!!!!!! SELL IT BACK TO "STEVE CASE" HE KNEW HOW 2 RUN "AOL" & U "DON'T" !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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  7. Why isn't the date the suggestion was made listed with the post?

    Why isn't the date the suggestion was made listed with the post?

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  8. When you do an update to AOL, PLEASE don't automatically dump us from your site.

    Right now, when you do an update, it immediately dumps us out of your service. If someone was into their banking information and making a transfer, they would lose it because you dumped them. Or if they are purchasing something - they wouldn't know if the charge went through or not. Please instead have a window that says "need to restart your AOL" and give us a choice of doing it right now or later.

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  9. YAHOO

    I HAD TO UNINSTALL & REINSTALL "AOL DESKTOP GOLD" & IT SHOWED THAT STINKING"YAHOO" AS THE "PUBLISHER" !!!!!!!!!!!!!!!!!!!!!!!!!!! WHAT IS UR **** PROBLEM **** "AOL" ??????????????? U PROMISED THAT THIS WORTHLESS "AOL GOLD" WOULD BE LIKE THE "OLD" AOL WE HAD & KNEW ........HOW MUCH MORE R U GOING 2 "LIE" 2 US ?????????????????????

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  10. Getting a request to have a unified inbox option on Aol Desktop Gold.

    Getting a request to have a unified inbox option on Aol Desktop Gold.

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  11. aol desktop gold chat

    Please reinstate the CHAT on AOL gold. I enjoy communicating with friends and family. Can this be done?

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  12. Allow us to continue reading emails when we are printing something

    When I need to print something, your AOL software used to allow us to continue opening and reading emails while the document was printing. In one of the updates to AOL Desktop Gold, you removed that capability so now when a document is printing, we can no longer do anything on-line but wait for the document to finish printing. PLEASE put it back the other way so we can multi-task.

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  13. McAfee

    I have repeatedly set a scan time only to have McAfee pop up multiple times to say they are scanning. This "benefit" is worthless and should be dumped as they are only interested in selling upgrades, constantly.

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  14. HELP!!!!!

    HELP on AOL is a joke. Getting help from anyone is impossible. I have literally spent hours on the phone with Customer Service Reps who either were unqualified, or unwilling to help me resolve any problem. I have been a loyal, paying AOL member for decades, and I have been treated unfairly.

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  15. blinking ads

    The blinking/flashing ads designed to get people to notice them have caused my neighbor's son to be hospitalized. He has the type of epilepsy that is adversely affected by that kind of thing. She has consulted with an attorney to see if it's possible to sue AOL and he thinks there's merit in such a lawsuit. He's currently investigating the possibility of a class action suit but has already filed in her behalf.

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  16. Again - - get rid of the background information and cut to the chase!

    I wanted to see what Nostradamus had predicted but I would have had to wade through who he was and lord only knows what else before I could get to the predictions. I didn't bother as I can find them elsewhere.

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  17. Windows 11 Support

    Please add support for Windows 11. I just got the beta of Windows 11.

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  18. Tech help needs help!

    I tried to install a paid version of Gold on a new hard drive. One tech called me and we installed a program to let her do the install. She couldn't and then told me it was due to over 1000 viruses on my computer. Another called me back and tried to get me to pay Microsoft $99 to repair my computer. I'm a tech myself. So I found a link and installed the Gold software myself. I've been with AOL since they were out on floppy for dial-up. Bad advice is not what your Tech people should be putting…

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  19. Benefits

    This company is a Farce and yes a Joke as stated under my benefits "$250 Extended Computer Protection
    Protect your computer regardless of its age, with up to $250 per year in hardware repair or replacement coverage.
    To all don't waste you money. They do not cover as they say.

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  20. Privacy settings problems AGAIN

    I do not turn off my computer - ever! I have set Privacy Settings to allow everyone to see my content, more than six times already. But every time I try to play a game I'm told I have to set my Privacy Settings. I click to ON and it doesn't work. I click to OFF and it doesn't work - I can't play a game. Get rid of this bug because it's INFURIATING!

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