AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
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AOL gold freezes every day
Everyday AOL GOLD freezes up and I have to use Google. Why am I paying you to use your desktop if it does not work!! YOU SHOULD BE PAYING ME TO USE AOL GOLD!!! Don't force people to use this ****! FIX IT ALREADY!! I AM PAYING YOU 3.99 a MONTH SO IS EVERYONE ELSE!!!
1st rankedThank you for your report, our engineers are actively working on the issues you have described.
Please follow the steps:
1. Open AOL Desktop Gold→Export the data by going to Edit→General Settings→My Data→Export/Backup→Select the location for your backup and then Save→Click on “OK” without entering a password→Wait until the export finishes.
2. If AOL Desktop Gold does not launch or it freezes right away→Go to the search bar on the lower left corner on Windows and type “Run”→Type in the Run box the word “appdata” then OK→Click on “Local”→Go to “AOLDesktopData”→Right click on the folder called “db” and select “Copy” and paste it on the Desktop screen.
3. Then, go back to Local→Right click on “AOLDesktopData” and then select “Rename” and type in “AOLDesktopData1”.
4. Uninstall the current AOL Desktop Gold version by going to Control Panel→Programs and features (Windows 7) or Apps and Features (Windows 10).
5. Install AOL… -
Put the option to opt out of interest based advertising back
AOL changed the opt out of interest based advertising. It used to be easy , now it's so complicated and doesn't actually let you have the option anymore. You used to be able to get it down to only a few, but now, with that option removed. You are subject to an average of 135 different companies tracking and targeting you.AOL doesn't care bout the customer, they are only about advertising, if we pay for AOL service, they only profit more. AOL, no longer stands for "America On Line" It's "Advertising On LIne"
10th ranked -
Print Preview
Get rid of print preview or at least make a way to turn it off. It just adds extra steps to a process that is already too slow.
149th ranked -
Fraudulent advertisers
On February 23, 2020, I ordered and used my ATM card to purchase a top from NINACLOAK.Com who continues to show the same attractive tops as being in stock. My top has never been sent. In searching for their web site there are multiple links to reveal this is a scam advertiser. My bank is doing an investigation. I used their posted phone number and was placed on hold for over an hour with no response. These people are stealing the order payments from all who order their advertised tops. Please refuse their advertising.
104th ranked -
Request Make Similar New Instant Messages
Hi I would like to request to AOL Desktop Gold please make new similar new instant messages add to AOL Desktop Gold
131st ranked -
Background vs Stationery
You obviously misunderstood, we didn't want your stationery, we want to be able to OUR OWN backgrounds like before. How difficult is that? You don't even understand what your customers want or need, yet you increase the rates? That's almost laughable. You're stealing from us. Why didn't you take notes of AOL 9.8.2 before you cut it off? You don't have a clue as to what we want or need. You're not even trying to satisfy us. Why not?
30th ranked -
The signature page
The signature page with the AOL Gold Desktop has an issue with my picture being TOO large. I have three other signature pages with pictures and they work fine. Can you fix this
219th ranked -
I have two suggestions, first suggestion is to provide a grammar check as you provided the spell check.
First suggestion is to provide a grammar check as you did with the spell check to help prevent writing errors. Secondly, to allow the customer service to take the information from the customer, and to pass it along to whoever they may transfer you to if they cannot provide assistance. Having the customer repeat all the data all over again is stressful when it can be relayed to whoever they are transferring you to, and to save time for the tech as well.
96th ranked -
sign on screen make the username box bigger along with the arrow,you have plenty of room why don't you make it convenient for people to use
Regarding sign on screen. Why don't you make the username box bigger making it easier to to log in . Above all the small arrow icon to change users. it's so small and light colored you need a magnifying glass to see it. I can't believe something that is used often is so small .Doesn't anybody that designed this ever tried to use it. You have to be a marksman to hit it with your mouse,every time I sign on it torques me that this was designed so stupid.
176th ranked -
What the he heck
What exactly is wrong with posting "United Negro College Fund" in a chat room ??
149th ranked -
complaints
one of your advertisers is using a Walmart gift card scam that voilated several laws including SS# and credti card number
176th rankedCould you please provide more info about this ad? Do you have a URL for the site?
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Desktop and MAC
I want your desktop to be MAC compatible!!!!
149th ranked -
auto fill option
I have asked before, when will aol have an auto fill option for name, address etc as other browsers Chrome,Mozilla etal
71st ranked -
Calendar Look Back
Calendar Only allows a 2-1/2 year look back on a rolling basis.
How about at least 5 yrs ? 10 yr look back even better.
131st rankedWe are aware of this and we are working to resolve the issue.
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GRAY BAR APPEARS OVER CHAT BOX
WHEN I GO TO A CHAT ROOM IN THE CHAT COMMUNITY, THE CHAT BOX WHERE YOU TYPE IS COVERED WITH A GRAY BAR. THIS DOESN'T HAPPEN UNLESS YOU MAXIMIZE THE CHAT WINDOW. THE MINUTE YOU MAXIMIZE, THE GRAY BAR APPEARS COVERING THE CHAT BOX WHERE YOU TYPE. CAN YOU PLEASE FIX THIS?
253rd rankedThank you for bringing this to our attention. The engineering team is currently working to resolve this.
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