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AOL Desktop Gold


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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



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81 results found

  1. a

    Hey, guys. I'm not seeing a theme tab on revision 4568

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    0 comments  ·  General  ·  Admin →
  2. Focus Test Feedback for Themes

    I've been testing the new themes in the beta build. Love it so far, but here is one small bug I've found so far:

    1) Changing themes sometimes requires a sign out/back in to apply the desktop background. Buttons, widgets, window colors and controls update no problem.

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    0 comments  ·  General  ·  Admin →
  3. screen too large

    Please put the screens back to normal size....everything is too large and hurting my eyes

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    0 comments  ·  General  ·  Admin →
  4. How can I disable the "news" window on AOL Desktop Gold on startup?

    How can I disable the "news" window on AOL Desktop Gold on startup?

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    0 comments  ·  General  ·  Admin →
  5. Telephone contact problem

    Whenever I call for tech support the system keeps saying "we didn't get that" and I have to repeat my message 3 times. Please fix that.

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    0 comments  ·  General  ·  Admin →
  6. We're glad you're here

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    1 comment  ·  General  ·  Admin →
  7. Issues still present in aol desktop gold

    There are still issues present in aol desktop gold.

    1) Icons are missing from under safety all the way to help. This only affects computers that have an amd processor.
    2) videos still play on auto on the welcome screen.
    3) No manual update for check for updates.
    4) The software causes my hard drive light to stay solid for a good 10 minutes before turning off.

    There may be other issues present still, but these come to mind.

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    4 comments  ·  General  ·  Admin →
  8. Message appearing about whether or not something is safe; it is from someone in my Address Book...annoying

    I am tired of a message appearing on my emails FROM PEOPLE IN MY ADDRESS BOOK who are forwarding attachments to me. Why do I get this message on an email from a bona-fide person in my Address Book? Just tired of these nosy messages. They are NOT HELPFUL AND THEY ARE ANNOYING!

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    0 comments  ·  General  ·  Admin →
  9. How do I contact Tech Support

    I can not find a phone number or email address to contact Tech Support! have problems I need to get fixed! Please Advise! I pay good money expect service!

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    0 comments  ·  General  ·  Admin →
  10. linking primary and secondary account emails

    since you did a security update on my account i cannt get my primary accounts mail to load,as soon as i hit mail it switches to my secondary account and i cannt get to the primary mail.

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    3 comments  ·  General  ·  Admin →
  11. Signing up for an AOL membership benefit has never worked at all for me in 7 years

    AOL's membership service with AARP has never allowed me to sign up well. Could someone at AOL help me with this please. Peter Sonnenreich
    Ph. (202) 246-**
    **@aol.com

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    0 comments  ·  General  ·  Admin →
  12. Can't sign on securely - says your security certificate is out of date

    Trying to sign in on my laptop says "This Connection is Untrusted - You asked to connect securely to api.login.aol.com. but we can't confirm that the connection is secure due to a problem with the websites security certificate (Cert Date Invalid) Such problems may indicate an attempt to steal your information.

    What now???

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    1 comment  ·  General  ·  Admin →
  13. the videos are all green screen

    all my videos turn to green screens in less than a second once they start. On aol and facebook

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    0 comments  ·  General  ·  Admin →
  14. AOL GOLD: "Ooops, Something Went Wrong" Anybody else get this a lot?

    There is nothing wrong with my connection of computer. AOL Gold apparently has built-in glitches that need to be corrected or customers should be reimbursed.

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    1 comment  ·  General  ·  Admin →
  15. Windows 10 was updated and AOL doesn't display favorites in toolbar or save sites passwords.

    Windows 10 was updated and AOL doesn't display favorites in toolbar or save sites passwords.
    Support already ended conversation( HUNG UP ON ME) without solving problem. Very disappointed in Tech support.

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    morpar shared this idea · Nov 25, 2020 · Flag idea as inappropriate…
    RESPONDED ·

    ADMIN
    Product Support (Product Support, AOL) responded · Nov 25, 2020
    We apologize for the long hold time you experienced and we’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that…

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    2 comments  ·  General  ·  Admin →
  16. Can't upload pictures.

    If I upload pics from camera or phone then click "Show Them" all is fine but they never get put into a folder under My Pictures. Did a mandatory update and hasn't worked since then.

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    2 comments  ·  General  ·  Admin →
  17. my aol desappeared from my computer

    unable to get it back. what is happening?

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    0 comments  ·  General  ·  Admin →
  18. AOL Desktop's Background picture flashing off and on

    I reported this as a "bug" the other day but it's still happening so I figured I'd try this. Whenever I delete or move emails, my AOL downloaded home screen picture flashes black and then comes back on. It sometimes happens too when I use the browser and change sites I am looking at. It doesn't happen on other browsers on my laptop, just AOL Desktop Gold. Don't know if anyone else is experiencing this or not but it's been doing this for several days now.

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    1 comment  ·  General  ·  Admin →
  19. Stop and Think

    Don't fix things unless you can make them better and not create work for your subscribers. Grrr Something happened on AOL Gold, etc. that has screwed up all of my passwords: bank, Facebook, AOL. I am so irritated.

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    0 comments  ·  General  ·  Admin →
  20. We're glad you're here

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