AOL 800# Tech support is all foreign based so AOL Corporate officers can maximize their pay. AOL Tech Support usually creates more damage and make problems worse. AOL continues to utilize an idiotic, problematic browser arrangement that needs continuous reworking and updating. Their main default, workaround and fallback is to Reload the AOL Gold program via BOMGAR session, which most always causes loss of your AOL program-open settings and loss of all your personal TOOL-BAR settings and Icons which you have placed there, but, of course, always retrains the AOL commercial Icons, which actually can, and should be deleted. These foreign based Tech Support people are so poorly versed in computer operation and speak such irritatingly poor English as to make calling them quite risky. And, THIS HAS BEEN GOING ON FOR YEARS! The entire AOL operational and company mission scenario is colossally sad and inept. AOL Corporate officers primary, main function today appears to be to simply talk away problems and dodge important issues other than class-action law suits. Amazing they can stay in business. AOL has been, and continues to be, an ongoing, global embarrassment and online laughing stock.