AOL Desktop Gold


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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



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  1. Improve Account Verification

    ACCOUNT VERIFICATION
    Improve your account verification process! I recently bought a new computer, installed AOL Desktop Gold and then you folks wouldn't allow me to use my email and sent me a verification code for security purposes at my recovery Gmail address. I entered the verification code into AOL Desktop Gold and instead of just accepting it and bringing me to my AOL email, a pop up appeared insisting I secure my account and reset my password. What's the point of a verification code to a recovery email address if you're going to force me to reset my password anyway?…

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  2. aol mail

    put the mail back like it was and quit screwing everything up. You'll could ***** up an anvil with a banana peel. I am getting tried of paying for this ****.

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  3. Format control of emails page

    I want to see and control more emails at once than the new gold allows and show only what I want to see

    On aol anywhere I can
    - change the size and adjust how many emails show up on the list
    - use one hand and click on the side boxes to delete a large number of emails as a first run through
    - not have all the icons take up a quarter of the page

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  4. email

    it takes time to load the email in desktop gold i go to read on the upper left corner and then it takes longer than usual to load. AOL tech support already reinstalled and checked task manager on computer but issue still persists.

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  5. background

    YOU RIP OFF CHAGING ME $ 7.99 A MONTH & I STILL 'CAN'T' PUT A BACK GROUND INSIDE AN E-MAIL !!!!!!!!!!!!!!!!!!!!!!!!!!! AOL,OATH,YAHOO,VERIZON,MICROSOFT & GOOGLE IS GETTING ALL OF OUR INFO BUT UR STILL SCREWING US OVER ON THE "BASIC" FEATURES WE HAD BEFORE !!!!!!!!!!!!!!!!!!!!!!!!!! ***** U ALL @ AOL !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! DON'T FORGET TO DELETE MY COMPLAINT SINCE U CAN'T HANDLE THE TRUTH

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  6. ********* software

    Need to go hire some 10 year olds to straighten out this ********* SYSTEM.

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  7. The most recent update to AOL seems to have made an undesirable change to Spell Check. In the past, Spell Check would identify and hilight p

    Fix spell check so that it only highlights potential errors when sending an email (as it used to do), instead of highlighting each and every word for my review. This change seems to have been made automatically in the most recent update to AOL, and cannot be rectified by either myself or your customer support technicians. According to the technician, this will have to fixed in another update. Please accomplish this ASAP. Thanks.

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  8. EMBEDDED IMAGES

    WHAT IS YOUR PROBLEM WITH FIXING THE "EMBEDDED" IMAGES PROBLEM ???????? !!!!!!!!!! IS VERIZON/OATH/YAHOO & AOL TO STUPID TO FIX IT ????? U LIED TO US ABOUT AOL BEING THE SAME !!!!!!!!!!!!!!!!!!! WHAT HAPPENED TO ALL OF THE SOFTWARE AOL DIDN'T GAVE VERIZON & WHY NOT ?????? STOP LYING TO US

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  9. Word limit Bomgar rude

    What is the word limit here.

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  10. The new download manager

    I want a Manager I can put multiple documents into and download at one time into a folder I choose. This new one is no help to me as I open many emails with puzzles attached. I do not need to organize my downloads the way this new one is set up. and I really want to choose where to put them because I do not want to use my download folder for regular mail items. you need to tweak this new manager to make it more user friendly

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  11. send out emails to those of us who pay for the desktop service when things change. For instance, you just changed how you show email coming

    AOL has made changes to the way mail shows in the mail box, without notification to those of us who pay the $4.99 fee. Please send out notifications so we know these are 'changes' and not 'glitches'. We had to submit a 'bug' to find out this was new. It's alarming to see changes and not know if it's broken or working as designed.

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  12. Mail Search

    MAIL SEARCH
    Why is the default for mail search set for subject?
    It was so much better when you could search by email address and subject

    why would you make this change?

    Horrible
    Inconvenient

    Makes me go through an extra step everytime now and search by both criterias.

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  14. adg

    It seems that often when aol comes up with a "new" plan/idea like two years ago when you rearranged MY favorites, they were forever messed up and I was unable to use them as I had previously. This time you altered MY emails and I needed tech support to be able to use the mail. PLEASE STOP tinkering with my personal computer items. It is unwanted and upsetting

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  15. requesting developer to remove the 2nd line at the butom of the email page

    requesting developer to remove the 2nd line at the butom of the email page

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  16. Mark as Unread

    When I read an e-mail and close it. I have to go into old mail and open a different e-mail and then go back and open my original e-mail to enable me to mark it as unread. Previously, I was able to close my e-mail, right click it and mark as unread. I no longer get the option on the drop down bar. It gives me an option to mark as read, which is redundant.

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  17. Saving Images

    Title: Two Points.
    I wish you wouldn't waste time putting "This folder is empty" signs in an obviously blank folder. Instead you could restore the service of saving images from e-mail that I really used. This nice service has been missing too long.

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  18. The PFC should be password protected, like it USED to be.

    The PFC needs to be password protected like it USED to be

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  19. AOL FOLDERS disorganized

    My AOL file folders used to be in groups that I arranged them in...based on the number of dashes I preceded each title with. Now the entire file folders are arranged alphabetically...which I did not want and did not ask for. I want my folders back the way they were.

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  20. deleting mail contacts

    When you scan items in your address list (under mail in mailbox) from A to Z to clear out unwanted addresses, the curser shouldn't jump back to A after one deletion. It should move to the next name in the alphabet on the list so you can continue to survey the list, otherwise you have to go through the entire alphabet to find the spot where you'd been. Very time consuming.

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