AOL Desktop Gold


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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



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  1. Get rid of the boxes around my email output...how's that for an idea?

    The boxes around my sending mail prevent me from editing before sending. What is your purpose???????? Tell me how to stop it please!

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  2. AOL has attached my AOL account to my Yahoo Account but when I try to respond to a financial thing from my Yahoo Portfolio I get my AOL emai

    AOL has attached my AOL account to my Yahoo Account but when I try to respond to a financial thing from my Yahoo Portfolio I get my AOL email as the sending form with.. This I don't want because I use separate account so when the spam gets too great on my retail account name I just don't use (or close that particular) that particular account. I don't want to mess up this AOL account as this is my friends and neighbor account. I think the answer to this is to make an icon on my desk top to access…

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  3. Email problems with AOL gold!

    I open the email tab but no email appears any more. Also when in email we must click each message to delete. Takes long time, unlike old AOL that allowed you to highlight many emails at once and delete. AOL gold not worth paying for, bring back the old. This is like many other software upgrades from many sources. Upgrades are usually worse!

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  4. ADG manage

    The desktop gold had been malfunctioning several times. It only freezes and sometimes would not allow us to launch or click on the icon.

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  5. bad (or glitch in) update in past 2 days?

    About 1,000 of my "NEW" emails disappeared over the past day or two. It seems as if they, somehow, were moved to my "OLD MAIL" folder, but not by me. btw, it does look like there is a time cutoff going back about 2 years or thereabouts on these moves. I'm mentioning it in case someone else has this issue or in the event you want to share it with whoever does your software updates. I have a hunch someone messed up some code somewhere along the line with a recent update. There is no other explanation I can think…

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  6. where's my downloads? sent to email from internet?

    downloaded pgs from internet into mail and opened to find little squares and no pages!! CANNOT OPEN LITTLE SQUARES!!

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  8. What is Imap? Never had a password or used it...been with AOL over 20 years

    How to simply reset Imap that was never given to me or used by me

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  9. I keep getting Stupid emails

    AOL Powered by Sigfig
    Daily Portfolio Report
    Jan 15, 2019
    View My Portfolio >
    Accounts
    Your Portfolio Total: $743
    1-Day Return: -0.3%
    You
    DJIA

    S&P 500

    Top Movers Today

    Latest Portfolio News

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  10. How can I fix ERR27?

    How do I fix ERR27? (stopping email)

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  11. mail folders

    What happened to all the mail folders I created in my Saved on AOL folder? I had important emails for my business saved and categorized and they are all gone!!!!!!!!!!!

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    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

  12. Great. Now your mail program is hiding images

    Your gold plated **** of a program has started blocking images in mail that I have been getting for dozens of years without a problem.

    WHY??????????????????????????

    Oh yeah, because you like to **** us off.... nothing like irking the people upon whom you rely for payment.

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    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

  13. I CANT GET TO MY MAIL SAVED ON AOL????

    I CANT GET TO MY MAIL SAVED ON AOL????

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  14. MAILBOX COUNT DOES NOT MATCH THE NUMBER OF MAIL ITEMS I HAVE NEW?

    COUNT OVER MY MAILBOX SHOULD MATCH WHAT MAIL I HAVE IN NEW MAIL. IT DOES NOT! I HAVE 10 ITEMS IN MY NEW MAIL and MAILBOX SHOWS "67" ???? JOHN H

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  15. Non-specific error message each time I forward

    I get a non-specific error message each time I forward a message to my local contacts list. Worked perfectly for years until recently.

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  16. STOP SCREWING around with email.

    Yesterday I tried to send an email, and al that happened is AOL closed. When it reopened the email was still there. TODAY, I tried to send an email (thinking that you fixed it), it just sat there and made AOL FREEZE.
    WTF people, can't you do anything right??? Fix the email situation permanently and stop screwing around with it.
    I believe that, whoever is screwing up the email system "SHOULD BE FIRED"!

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    I’d like to have one of our Technical Support agents to help you with this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

  17. highlights in gray when I want to copy and paste - just not working right and taking too much valuable time

    When highlighting to copy and paste, it highlights in gray and doesn't copy. For those of us who have been doing this for decades, it is frustrating to go elsewhere to paste to no avail. Then you have to come back and highlight again and hope and pray a lot

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  18. When you compose a new item of mail, and hit enter after the first line, the system skips a line, and goes to line 3 of the available compos

    When you compose a new item of mail, and hit ENTER at the end of the first line, the system skips a line, and goes to line 3 of the available composition space. Why?

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  19. Typing email and have to go back to edit by adding a letter or a word and where I click cursor into area to change a blur line comes up ands

    Blue line comes up in email when I click to set cursor to change or add a word, in a sentence I want to change-- The blue line stays and cannot get rid of it and it deletes next letter each time I type in a letter ---cannot get rid of this without closing out email-- HELP!!

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  20. E-mail that I'm sending to myself is being "spammed" yet isn't showing up in my AOL computer files (yet does show on my mobile AOL e-mail.

    I send e-mail to myself all day long as a reminder for thoughts/news stories to examine later.. I'm finding them sent to my SPAM folder on my mobile account, but not even as being sent of "spammed" on my computer account.

    This is not the only area of censorship I've been subject to by AOL.

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