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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



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63 results found

  1. Not closing out of Screen name, cannot move to another SN

    I called 5 tech people on Monday, got 5 different answers. I even reinstalled the browser (which has never been the answer in 25 years of using AOL, even tho that is always suggested.
    I can move from one SN to another ONLY once, but the next time I do that, it says goodbye, but the number at the Read Icon stays there and it does not allow me to close out of the SN. I have to close the browser thru Task Manager. This is very annoying as I go back and forth many times a day.

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    1 comment  ·  Browser  ·  Admin →
    Support Request  ·  Product Support responded

    Please send us a crash report in order for our engineers to look into this issue. To do that, please follow these steps:

    1. Open AOL Desktop Gold.
    2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
    3. Type a short description of the problem, and click Send.

    For immediate assistance with this issue, please call us at 1-888-265-3733.

  2. Image display

    Can you remove this new rectangular black box image from when I move my e-mails & mailbox?

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    0 comments  ·  Browser  ·  Admin →
    Support Request  ·  Product Support responded

    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

  3. Microsoft update

    Microsoft did an update on 5/21/2008. Now my AOL MAIL wont work and most of my toolbar icons will not connect.

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    0 comments  ·  Browser  ·  Admin →
    Support Request  ·  Product Support responded

    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our team is available 24/7 by phone.

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