AOL Desktop Gold


This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!

This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.

Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Stop lying about always trying improve AOL.

    Stop lying about always trying improve AOL. You took away Keyword spam block and adding new users names to an existing
    account. These were two huge steps in the wrong direction.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  1 comment  ·  Account  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  2. AOL Desktop Gold

    I don't want your product so quit charging me for it. Who tf uses aol any way??? what is this 1999 ha! Your products are *, your customer service is *.
    I already got refunded a lot of money from my bank on an old debit card because I filed a complaint on you charging me for a product I do not want....good luck getting my new card information you bunch of thieves! Lol

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  1 comment  ·  Account  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  3. UPDATES

    ******** ******* YAHOO !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  Account  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  4. YAHOO

    KEEP UR "STINKING" YAHOO "OUT" OF MY "PC !!!!!!!!!!!!!!!!!!!!!!! EVERY MORNING I HAVE 2 UNINSTALL "AOL" SINCE **** YAHOO DID "TAKE OVER" MY "AOL ACCOUNT" & IS THE PUBLISHER !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! HOW STUPID R U ALL @ AOL ???????????

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  Account  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  5. When Your Tech support

    Asking for a phone number by itself is not a verification. An unauthorized person can give their phone number and if this is not checked by the agent against the known number for the authorized person anyone can be authenticated.
    All agents that request a phone number for a final ID verification need to know the phone number of the individual calling before they ask.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Account  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  6. Access Denied on PCH.com

    I was getting the "Bad Request" message that someone else reported on PCH.Com's games and now I'm seeing "Access Denied" for games and that the server will not access the game. What is going on with this? I've been with AOL for years & years and would appreciate a resolution to this problem.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Account  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  7. inetcpl.cpl

    Very good

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  Account  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  8. HELP AOL.COM

    UNDER YOUR RECENT ACTIVITY SCREEN, I WOULD NOT LIKE MY INFORMATION OF WHAT I DO ON MY AOL ACCOUNT IS REALLY NOT FAIR TO BE MONITORED, !!!!!

    LYNN REAGAN

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  Account  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  9. We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  Account  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  10. I have the following problem with my account for no reason.

    I keep getting asked (actually almost ordered) to add my mobil phone.number to my account. What if I don't have one? Some people don't, you know. I am 88 and don't plan to buy a smart phone..

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  12 comments  ·  Account  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  11. AOLLLLL sorry tom say that for 30 yrs great !!!!! think I may need to let it go

    I haVE been with AOL sense they opened . . .Im sorry to say, maybe time to move on , you can the gold package ETC> Horrid customer service. If any one look you would see that I have a hacker. A new debit card everyt 3 weeks.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  1 comment  ·  Account  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  12. ADG

    please let us change the font size of the favorites in ADG and also let us choose if we can do it

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  Account  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  13. Fix your site so i can reuse old password.

    I have like 6 passwords memorized I can't use any of them even tho I haven't used some in years it's annoying and BS and I'm not going to make a new password that I'm just going to forget

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  Account  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  14. Why in **** am I paying for a...

    Why am I paying over 20 dollars a month to be aggravated by AOL. I have just had a long message disappear before I completed it and am almost homicidal over the loss. Tell me why I am now paying about 21.99 a month for this ****** service? ALSO....I really dislike the hollywood news that I have no interest in and am upset about the left leanings of AOL. It has been a very long relationship and it is soon to end.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  1 comment  ·  Account  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  15. how do I install zelle on my android cell phone,Ive never installed a thing

    how does one install any "app" on there cell phone ??

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  Account  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  16. We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  Account  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  17. unable to post on articles conversations, the thought police are going to far when opposing views are expressed .who is policing the comment

    I am currently unable to post comment on articles unless I have a liberal point of view, who is policing the comment police? I would like to hear from aol on my particular situation but calling and talking to aol they cannot help me at all or wont...
    nothing I commented was inappropriate btw... so lets just skip that idea

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  Account  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  18. PLEASE PUT YOUR PAYING CUSTOMERS FIRST FOR ONCE (AFTER YOUR 35 YRS ONLINE)

    Hello. I've been with AOL SINCE 2003. Yes, over -17 years- now. Why do I put up with all the service issues, advertisements, SPAM, lost benefits, and wasted time and money?? Because AOL holds all my folders ******* that I've created since 2003 that contain many emails I want and need to save.
    I don't need to write about all the individual issues and frustrations because many of your other customers below have already done that well. I see many of the posts have not even been responded to with a simple or short comment! Acknowledgement and communication can go…

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  Account  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  19. AOL CODE CURSOR

    In the AOL Login Verification via Phone desktop/screen,
    Please program the cursor to auto-navigate to the Verification Code field.
    It is an ABSOLUTE TOTAL NUISANCE every time I login to AOL after receiving the code through my phone that I have to move and position the my Desktop cursor to enter the Verification Code in the field.
    A simple programming task should not take months, years to fix.
    I am very close to DELETING my AOL account and going to GOOGLE.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  Account  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  20. Let all your usees know when AOL Gold will be either updated to work or REPLACED with a program that does work.

    Until then the service should be FREE as we should not be paying for service that does not work.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  Account  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
← Previous 1 3
  • Don't see your idea?

AOL Desktop Gold

Categories

Feedback and Knowledge Base