AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
66 results found
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AOL processes are not user-friendly and had regressed over the years!
I updated my billing information by adding a new card. AOL System however will not allow me to delete my old credit card which I was able to do in the past and I have been a user of over 25 years! Deleting the old credit card required calling AOL HELP and waiting for 20 minutes before getting the needed assistance and then I am subjected to the litany of question supposedly for account verification which is a facade. If I already provided the code, why do I have to be subjected to 5 more questions about my account!!.
The…
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update scam
have updated and restarted still have update notice.
had a hacker/scam artist named "sam" trying to Update my account for a few dollars NOPE pay enough each month for this service -
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plEASE REMOVE THE NEWS IN THE SEARCH BOX
I have used aol for years and now you have put the news in the search bar. Bad, Please remove the news in the search box
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I must be able to edit my birthdate since you system has the wrong birthdate.
My birthdate is wrong in your system. There has to be a way to edit my birthdate otherwise you are telling the state, hospital, FBI, Social Security, US Navy, US Army and VA are all a bunch of liars which you would be including my parents and the newspaper that reported my birthdate. Do not tell me you can not change it as I have been to computer programming school and I was taught that all information is not "set in concrete".
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Below are my comments
I have been a subscriber to your service and for the past several years even paying for the service. I don't wish to go through the hassle of moving however I am now considering doing so. Why, because every time I sign on, I have to discard one or more "additional" services you want to offer me. You need to provide an "opt out" button for those who pay for your service, otherwise I have to consider going with one of the more popular "free" services. Thank you..
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Create Kids Only Account
Please create a Kids only page again. Back in 2003-2007 AOL had a KOL account for kids and teens on the AOL gold desktop. Bring back Radio KOL this format would be talk show.
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I was locked out of AOL until I agreed to pay $7
I was locked out of AOL until I agreed to pay $7 for who knows what. I have no clue what excuse was made to pad up my monthly bill and I have no clue what I'm paying now. I have opened a case.
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Stop lying about always trying improve AOL.
Stop lying about always trying improve AOL. You took away Keyword spam block and adding new users names to an existing
account. These were two huge steps in the wrong direction. -
$40 a month to have Ad Free Desktop Gold is a Joke
We have been paying our Aol subscription for 30 years and just feel that it is ridiculous that we have to upgrade from $10 a month to nearly $40 dollars a month just to remove ads from AOL gold desktop. Every other competitor is free to use and does not have ads as well. We will be canceling our subscription of 30 years because of this.
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Why force users to update passwords?
Why force AOL users to update passwords when we don't want to?
It is OK to remind users that there are some advantages in updating passwords, but requiring password updates on AOL's schedule is a **** NUISANCE!
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tho
I cannot find my other usernames. gone no warning. cannot log into microsoft and other companies you need to provide some way recover lost usernames at least long enough to manage the problem
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I've been paying $25.00 a month to AOL since 1991. They don't care.
AOL is the only company that does not allow you to contact them. If you have an issue or complain, you can express it to a live chat robot who tells you they are sorry but they can't help you. AOL sucks and why I even continue to pay them I am not sure. I'm tired of supporting Google and their gay and democrat agenda, and I'm tired of seeing their ******* gay ads.
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Switch user
I don't like the new update for the switch user, please have it back to it's oldest update.
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AOL Desktop Gold
I don't want your product so quit charging me for it. Who tf uses aol any way??? what is this 1999 ha! Your products are *, your customer service is *.
I already got refunded a lot of money from my bank on an old debit card because I filed a complaint on you charging me for a product I do not want....good luck getting my new card information you bunch of thieves! Lol -
UPDATES
******** ******* YAHOO !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Access Denied on PCH.com
I was getting the "Bad Request" message that someone else reported on PCH.Com's games and now I'm seeing "Access Denied" for games and that the server will not access the game. What is going on with this? I've been with AOL for years & years and would appreciate a resolution to this problem.
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When Your Tech support
Asking for a phone number by itself is not a verification. An unauthorized person can give their phone number and if this is not checked by the agent against the known number for the authorized person anyone can be authenticated.
All agents that request a phone number for a final ID verification need to know the phone number of the individual calling before they ask. -
inetcpl.cpl
Very good
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HELP AOL.COM
UNDER YOUR RECENT ACTIVITY SCREEN, I WOULD NOT LIKE MY INFORMATION OF WHAT I DO ON MY AOL ACCOUNT IS REALLY NOT FAIR TO BE MONITORED, !!!!!
LYNN REAGAN
- Don't see your idea?