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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



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84 results found

  1. Blocking Pop-Ups does not work, and articles cannot then be read. FIX IT!

    Click on any article with text, and you can't read it because pop-ups ads keep popping up -- even when you've selected to "Block all Pop-Ups." And, the same ads keep coming up. I lost count of how many times I've given up and clicked out of some article. AOL is beginning to have the same reputation that COMCAST has. POOR SERVICE!

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    0 comments  ·  General  ·  Admin →

    I would like to have an expert technician investigate the issues you are experiencing. Please call the AOL Desktop Gold team at the number 1-888-265-3733.

  2. AOL Reading & Writing our DB folder every time we start AOL software

    This file:
    "User ID.sqlite.backup-journal" in the AOL Desktop Data DB Folder killing our hard drive by reading and writing for 20 minutes every time we start the AOL software.
    Would you please find the solution to stop this annoying file from doing the above and killing our hard drive every time we start AOL.
    Your reply is required.
    wfarah1200@aol.com

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    0 comments  ·  General  ·  Admin →

    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

  3. my aol desappeared from my computer

    unable to get it back. what is happening?

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    0 comments  ·  General  ·  Admin →

    If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.

  4. Thank you for yet ANOTHER unwanted shortcut on my desktop

    Every few days, your stinky program puts a shortcut to AOL on my desktop, DESPITE the facts that THERE IS ONE THERE ALREADY. Nor did I WANT or even try to get a second shortcut. You are making changes to my computer WITHOUT AUTHORIZATION which I wouldn't give you because you people can't do anything correctly, other than **** off your long standing customers with your absolute garbage changes to what was once a **** good program.

    You folks really suck.

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    0 comments  ·  General  ·  Admin →

    Let me put you in touch with one of our Technical Support agents to investigate this. Please call at
    1-888-265-3733.

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