AOL Desktop Gold


This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!

This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.

Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. I

    I want you to know that I just cancelled my AOL plan after being a member since the early 1990's, back when AOL was pretty much the only game in town. I have endured ridicule and smirks for over a decade, but still I remained loyal. But Desktop Gold is a piece of junk, no new versions have come out since it was forced upon us all, and it is so slow that I have a hard time imagining how AOL keeps any paying customers whatsoever. This is all on you, AOL. I will keep my account and access it…

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  2. ROBOFORM extensions

    I have been with AOL since the early 90s, at that time I was able to use ROBOFORM. With AOL GOLD and AOL9.8 this stopped. The changes made are not user friendly as before.Take care of the people that are paying for this service. AOL GOLD needs to be revamped to the users not Corprate.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  3. Yahoo Mail is arcane and lacks options available in AOL. Substituting Yahoo mail for AOL mail will be the end of AOL

    Yahoo Mail is arcane and lacks options available in AOL. Substituting Yahoo mail for AOL mail will be the end of AOL.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  4. AOL owned by Verizon forces me to stop using AOL, a member since the 80's. I used AOL to provide safe browsing, now everything I write, incl

    Go back to providing a safe browser that does not intrude upon my privacy. Verizon now wants me to pay for a service that looks at everything, including my emails, all to sell info to others. I don't want a Big Brother, I don't want everything looked at, and I sure won't pay extra for it. And the final insult? Making it impossible to quit AOL. Luckily, an easy fix, had my bank stop authorization. Try it, you will prefer it to having some AOL person demanding to know why you want to quit, then refusing to drop my account.…

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  5. AOL should offer free faxing over the wireless.

    AOL should offer free faxing over the wireless. This offer is a great benefit and very useful to AOL subscribers.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  6. great 'help' site

    all i have to say this is a great 'help' site~i use it all the time.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  7. Welcome Page

    I get more entertainment watching paint dry!!!!!!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  8. OATH INC...$4 BILLION DOLLAR HIT

    IT COMES AS NO SURPRISE THAT VERIZON JUST TOOK OVER 4 BILLION HIT WITH OATH INC ...THEY TURNED A PERFECTLY GOOD AOL BLUE INTO A PROBLEM /DISASTER AOL GOLD. THIS IS ..MY OPINION SHARED BY MANY LONG TIME AOL SUBSCRIBERS ..I AM A SENIOR & AOL CUST FOR OVER 15 YRS PAYING MY MONTHLY FEE....FOR WHAT ?? ALL MY AOL FRIENDS NOW DO G/MAIL FOR FREE.....DOES VZ WANT TO LOSE MORE A/C S....WOULD THINK NOT....

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  9. You and finance delete is bad, only reason I have stayed with AOL since the 80's. please rethink and get ride of the **** talk and leave por

    Leave Portfolio the only part of AOL that has been good. To sell off to Yahoo is a loosing cause and will loose you customers such as my self. Please get rid of the other **** and keep PORTFOLIO.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  10. Over charging for programs

    Your programs you are charging $3.99 a month for are a very bad deal for subscribers and not a benefit. You are way over charging. I can go to the companies web site and get it for a fixed price for $25 to $30 and not make continuous payments. Your techs are instructed to sell it and I tell them what I stated here and that it is not their fault, One program, Super Anti Spyware is not so super and is rated very low. I tried a trial version and did not buy it and they came back with…

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  11. I have real concerns re: instability of aol gold

    I've been with AOL for over 20 years, but I'm very concerned about the lack of stability with aol gold. The last week of aol activity has been very frustrating. Here's what I'm seeing: 1) I sent an email to a friend,
    a copy to myself, and he called me a minute or two later. I told him about the email and he said 'Yep, I got it!' This is great! My email disappeared when I clicked 'send,' BUT I have yet to receive MY copy and there is no entry of the email in my 'send' part of the…

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  12. We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  13. No guest's

    It's time to stop allowing "guest's" to comment on the comment section's stories. The guest's turn the board into a joke fest.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  14. Eliminate chatroom bosses

    I believe that Aol should eliminate chatroom moderators / bosses . Strangers should not be allowed to block paying Aol customers posts . Aol should have the final say as related to blocking posts in a chatroom .... Aol should eliminate chatroom moderators because human beings that are given that kind of power will cheat . Chatroom bosses are cheating your Aol customers everyday if they disagree with your customer politically , they will block your aol paying customers posts

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  15. Proof reading for correct grammar

    I understand that ending the sentence with a preposition is not correct.
    The sentence should read:
    ........, you can choose with whom to connect.

    Once you've imported your contacts, you can choose whom to connect to.
    Learn more about managing imported contacts.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  16. You can improve my experience by telling me how to opt out of ' Oath ' terms and conditions , etc. Ok ?

    You can improve my experience by telling me how to opt out of ' Oath ' terms and conditions , etc. Ok ?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  17. I see some pay 3.99 mo, 4.99 mo. 25.00 mo. Your prices are all over the map. AOL Oath is a swindle. Can't wait for the class action.

    My attorney sent you a letter three weeks ago. No response. You are about to see a class action suit.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  18. Let us know what is going on!!

    As subscribers and paying for GOLD, I believe we should be notified as to what is being done on your end to correct these problems, inform us of a time line, and keeping us in the loop. There doesn't seem to be a notification problem when you want us to buy a new product so it should be just as easy for you to tell us about the product we already are paying for.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  19. Upper Management Contacts

    Please provide the direct telephone and email addresses for the people at the top that pushed the engineers to put out an operating system(GOLD) before it was ready for prime time. The wrong people are taking the heat.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  20. Desktop Gold is a joke

    When AOL was free rarely had an issue, then you start charging $5.99 a month and nothing but problems. Usually when you pay for a service it's better, but not in this case, Fix it or make it free again!!!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  • Don't see your idea?

AOL Desktop Gold

Categories

Feedback and Knowledge Base