AOL Desktop Gold


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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



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  1. My inbox is getting more and more COMMERCIAL ADVERTISEMENTS. I pay for AOL service, I do NOT PAY TO HAVE TO DELETE unwanted email.

    My idea is for you to NOT keep sending me emails that are ADVERTISEMENTS. i'M SICK TO DEATH of money-grubbing huge multinational corporations trying so desperately to get MORE AND MORE AND MORE MONEY from me, and other people with limited incomes. It's disgusting and you people ought to be ashamed of yourselves. But of course you are not, because MONEY is all that will ever capture your attention.

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    Reviewed  ·  37 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  2. AOL desktop gold software on AMD cpu

    I have noticed that for some strange reason, the aol desktop gold software runs poorly on my desktop computer that has an AMD cpu.

    Upon starting the software for the first time in the day, if any link is clinked, the software appears to freeze for a good 5 minutes before unfreezing itself.

    Since this issue is only present on a computer running on an AMD cpu, a hotfix should be applied. My laptop has an intel cpu and the issue isn't present with intel.

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    Reviewed  ·  0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  3. Any chance you can date posts in the Customer Feedback? And their responses?

    When I read the comments and responses here in the Customer Feedback for AOL, I don't know how old the comment is so don't know if it is new or years old and has been resolved. Any way to put a date on them?

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    Reviewed  ·  0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  4. AOL Gold has never worked correctly

    AOL Gold has never worked correctly

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    Reviewed  ·  0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  5. Gold ********!!!!!!!!!

    This covers everything about AOL Gold!!!!!!!!!!!!!! AOL has completely gone to the HAWG pen with all **** and slop included...........
    9.8 version..... Please bring back. Gold still has too many issues after how many years???????? ******* SAD!!!!!!!!!!!!

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    Reviewed  ·  15 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  6. Sent to "Help" report a bug @ AOL; I see that AOL Desktop Gold has still not fixed the problem of reported SPAM addresses added to the "Bl

    Sent to "Help" report a bug @ AOL;

    I see that AOL Desktop Gold has still not fixed the problem of reported SPAM addresses added to the "Blocked" list that keep getting deleted so entire process must be repeated. from 190+ last night to 17 this evening, and the computer was not shut down during this period, just was "logged" out. 1st few times I reported this, someone in "Tech" wrote back that they were trying to figure out what was going on. Now, no replies even tho problem is ongoing. Does "Desktop" even care???

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    Reviewed  ·  0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  7. AOL desktop gold update option

    AOL desktop gold updates should have an option for either automatic or manual. Many software vendors do this.

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    Reviewed  ·  1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  8. Article length

    How about stating how many pages one has to click through until the final conclusion of an article. After 4-5 I give up.

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    Reviewed  ·  24 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  9. Benetfits

    $250 Extended Computer Protection
    Protect your computer regardless of its age, with up to $250 per year in hardware repair or replacement coverage...
    FAKE NOT WASTE YOUR TIME OR MONEY WITH THIS COMPANY

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    Reviewed  ·  1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  10. What happened comment search

    Use to be able to see what someone commented on your post by clicking on the name who commented on your post it would take you to that persons comment. Now you have to scroll through and hunt for it. What's up with that.

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    Reviewed  ·  0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  11. Ranking Definition

    Please define the "Rank" given to feedback requests. Currently, one feedback is ranked 1st, several are ranked 2nd,and many more are ranked 6th.

    I can only guess what the rank means. What happened to ranks 3, 4, and 5? In the past I have seen ranks over 100. It does not seem to relate to the number of votes or comments. Is it your priority on the "Fix list"? If this is already defined somewhere, let me know.

    Thanks.

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    Reviewed  ·  0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  12. Superfluous Unwanted Background

    Here we go again! The headline touted Judi Dench's unusual health condition but before I could get to it I had to go through a whole bunch of background stuff from her childhood on up through her first job to her first acting job . . . It's frustrating and I really am tired of this kind of bull ******.

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    Reviewed  ·  0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  13. Desktop screen flashes on and off

    Does anyone else have their screen flashing off and on quickly when doing their emails or browsing? I've had it do this since back in October 2020 and reported it over and over without it ever being addressed by AOL. And yes, I am PAYING for AOL Gold Desktop version like an idiot. My mailbox and email also will suddenly only partially show on my screen so that I have to click on a toolbar site to get the mailbox and email screen back fully. All of this only happen with AOL and no other browser.

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    Merged  ·  1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  14. Stop changing things all the time!

    Why can't AOL leave well enough alone! Always changing causes me more frustration than learning a new program.

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    Reviewed  ·  0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  15. remove extra step instituted yesterday re heart and insert mail article directly into e mail

    as of yesterday you have an extra step to insert an article that i am sending with an e mail after clicking on the heart
    This is completely un necessary and whomever sold AOL this bill of goods should be fired and AOL should eliminate it from their menu and return to clicking on the heart and it s automatically inserted into the e mail without the extra step which just adds to the concentration being interrupted and very confusing especially since there is no need for it Perhaps this is why so many people are getting away from AOL…

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    Reviewed  ·  0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  16. AOL Return Responses – Notify Us

    AOL Return Responses – Notify Us

    When submitting a Bug or Feedback report, why can’t AOL send an email indicating they have responded with an answer?

    Finding your responses on Feedback can be difficult and I usually don’t take the time to check, since often there are no responses. All you need to do is to link our email address, which is included in our report, to your responses.

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    Reviewed  ·  8 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  17. Flashing Ads

    Impossible to read a story without ads constantly flashing! Its distracting and very annoying.

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    Reviewed  ·  492 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  18. New format is horrible!

    This new format is horrible, with everything on the left of the screen and not full screen. Why do people always have to fix what isn't broke and in the process break it?

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    Reviewed  ·  0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  19. Get rid of the point system! It means nothing except a popularity contest and that is NOT what AOL is supposed to be!

    The point system is a popularity contest and that's disgusting! If people don't like a post then, fine, thumbs down, but now giving points for the number of posts, the number of posts that are liked or read, is ridiculous, unfair, and totally disgusting. GET RID OF IT!

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    Reviewed  ·  5 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  20. AOL Gold is as terrible as it's been since day 1. It sucks up so much memory, RAM, and resources that it makes both of my computers run ver

    AOL Gold is as terrible as it's been since day 1. It sucks up so much memory, RAM, and resources that it makes both of my computers run very slowly. AOL has been promising to improve it since Day 1, and it never gets better. Every platform that AOL used before Gold worked so much better than this disaster.I'm glad that Verizon sold AOL so maybe the new owners will care enough to improve it.

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    Reviewed  ·  0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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