AOL Desktop Gold


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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



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  1. the videos are all green screen

    all my videos turn to green screens in less than a second once they start. On aol and facebook

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  2. Can't upload pictures.

    If I upload pics from camera or phone then click "Show Them" all is fine but they never get put into a folder under My Pictures. Did a mandatory update and hasn't worked since then.

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    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  3. AOL GOLD: "Ooops, Something Went Wrong" Anybody else get this a lot?

    There is nothing wrong with my connection of computer. AOL Gold apparently has built-in glitches that need to be corrected or customers should be reimbursed.

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  4. AOL Desktop's Background picture flashing off and on

    I reported this as a "bug" the other day but it's still happening so I figured I'd try this. Whenever I delete or move emails, my AOL downloaded home screen picture flashes black and then comes back on. It sometimes happens too when I use the browser and change sites I am looking at. It doesn't happen on other browsers on my laptop, just AOL Desktop Gold. Don't know if anyone else is experiencing this or not but it's been doing this for several days now.

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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  5. Windows 10 was updated and AOL doesn't display favorites in toolbar or save sites passwords.

    Windows 10 was updated and AOL doesn't display favorites in toolbar or save sites passwords.
    Support already ended conversation( HUNG UP ON ME) without solving problem. Very disappointed in Tech support.

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    morpar shared this idea · Nov 25, 2020 · Flag idea as inappropriate…
    RESPONDED ·

    ADMIN
    Product Support (Product Support, AOL) responded · Nov 25, 2020
    We apologize for the long hold time you experienced and we’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that…

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  6. Stop and Think

    Don't fix things unless you can make them better and not create work for your subscribers. Grrr Something happened on AOL Gold, etc. that has screwed up all of my passwords: bank, Facebook, AOL. I am so irritated.

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  7. We're glad you're here

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  9. Webcam

    AOL is requesting access to my webcam about every two hours. This is an invasion of privacy, and I have blocked all such requests in the future. What have you been doing with my image and sound????? And to think that I PAY for this???? You're going to lose a 30-year user to another service pretty soon....

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  10. Get immensely better at what you are supposed to be doing

    You have been shut off now for 20 minutes and I have no access. Three other browsers are working. This is unacceptable and I will now begin looking for a new source of internet after using AOL solely since getting the internet many, many years ago. ****!!!!!!!!!!!!!!!

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  11. Crashes by typing anything

    Each time I want to type something within the AOL software (regardless of whether writing an e-mail, searching for something, typing an url into the browser) it stumbles ans crashes completely. Seems to have an allergy against my keyboard or ANY keyboard.

    Best example is RIGHT THIS message I was forced to type with an alternative browser/software. Within AOL this would'nt have been possible to type! Several crushes would have been necessary to finish this short text.

    Do something right now! It's really aweful!

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  12. Another problem with AOL Gold

    In the previous version of AOL (a thousand times better than this Gold Version), there was System Information, which I could use to refresh AOL if it stopped working well, and to get rid of bugs. When AOL Gold was installed, AOL System Information stopped working every time I tried to access it. Finally I uninstalled Gold and reinstalled it. Now System Information is missing completely. How can I get it back in working order, the way it was in the previous version?

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Let me put you in touch with one of our Technical Support agents to investigate this. Please call at 1-888-265-3733.

  13. Restore AOL Gold

    Restore AOLGold
    Make it easier to switch computers and still find AOL Gold. We upgraded to new laptop with Win 10 and now AOL Gold is missing we can't figure out how to get AOL Gold on this computer.

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  14. AOL Gold text

    AOL Gold text, both email and anything using AOL interface is terrible!
    fonts are jagged, thin and basically unreadable!
    Find myself using gmail more often as the clarity of it's text is excellent.
    Please correct or you will lose another subscriber!

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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  15. Why is it that the DELETE button does not work any more when viewing emails in the inbox????

    Stop the constant multi Mbyte of downloads to update your terrible advertising content. We pay for the AOL email service, we do not expect constantly being bombarded with advertising.

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Hello there. Please try restarting the software. If the issue with the delete button persists, call our AOL Desktop Gold team at 1-888-265-3733 and one of our engineers will further assist you.

  16. Can't sign up with the "Oath"

    You can't read any of the Articles because of the Heavy bombardment of Pop Up advertisement. Yet, you want us to sign up with the "Oath". As a paying customer, I see no improvement in Service. In fact it's worse. When are you going to clean up your pages??????

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  17. Aol Desktop Gold

    had very little problems with aol till you switched to AOL Gold

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Let me put you in touch with one of our technicians to check if they can help you out. Please call the AOL Desktop Gold team at the number 1-888-265-3733

  18. internal server error keeps on coming upon my screen. can't access my benefits

    what is wrong with my aol account. I have not accessed it for awhile but I continue to get an internal server error message on my screen. But I can still access my emails

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  19. Font is not legible--help!

    The font is barely legible, as you can see. People getting my emails are complaining that they are too difficult to read. I can't read them either. This applies to non-email text on Gold. It looks like pixels are missing. I talked to a techie in Phillipines, but he couldn't fix it. He seemed surprised by my problem and said he had not heard of it before me. He suggested I come to this forum.

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Please send us a crash report in order for our engineers to further investigate the issue. To do that, follow these steps:

    1. Open AOL Desktop Gold.
    2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
    3. Type a short description of the problem, and click Send.

    For immediate assistance with any AOL Desktop Gold issues, please call us at 1-888-265-3733.

    Thank you.

  20. PC Backup

    You discontinued Norton Backup. Please replace it with another computer backup program.

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    One of our Technical Support agents can help you with this. Please call our AOL Desktop Gold team at 1-800-827-6364. Our experts are available 24/7 by phone.

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