AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
78 results found
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Telephone contact problem
Whenever I call for tech support the system keeps saying "we didn't get that" and I have to repeat my message 3 times. Please fix that.
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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I can not make a folder in my Favorite Places
Any idea why I can't do this
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our team is available 24/7 by phone.
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linking primary and secondary account emails
since you did a security update on my account i cannt get my primary accounts mail to load,as soon as i hit mail it switches to my secondary account and i cannt get to the primary mail.
Please give us a call at 1-800-827-6364 and one of our technician will assist.
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Message appearing about whether or not something is safe; it is from someone in my Address Book...annoying
I am tired of a message appearing on my emails FROM PEOPLE IN MY ADDRESS BOOK who are forwarding attachments to me. Why do I get this message on an email from a bona-fide person in my Address Book? Just tired of these nosy messages. They are NOT HELPFUL AND THEY ARE ANNOYING!
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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How do I contact Tech Support
I can not find a phone number or email address to contact Tech Support! have problems I need to get fixed! Please Advise! I pay good money expect service!
Please give us a call at 1-800-827-6364 and one of our technician will assist.
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Issues still present in aol desktop gold
There are still issues present in aol desktop gold.
1) Icons are missing from under safety all the way to help. This only affects computers that have an amd processor.
2) videos still play on auto on the welcome screen.
3) No manual update for check for updates.
4) The software causes my hard drive light to stay solid for a good 10 minutes before turning off.There may be other issues present still, but these come to mind.
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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Can't sign on securely - says your security certificate is out of date
Trying to sign in on my laptop says "This Connection is Untrusted - You asked to connect securely to api.login.aol.com. but we can't confirm that the connection is secure due to a problem with the websites security certificate (Cert Date Invalid) Such problems may indicate an attempt to steal your information.
What now???Please give us a call at 1-800-827-6364 and one of our technician will assist.
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Signing up for an AOL membership benefit has never worked at all for me in 7 years
AOL's membership service with AARP has never allowed me to sign up well. Could someone at AOL help me with this please. Peter Sonnenreich
Ph. (202) 246-**
**@aol.comPlease give us a call at 1-800-827-6364 and one of our technician will assist.
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the videos are all green screen
all my videos turn to green screens in less than a second once they start. On aol and facebook
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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Windows 10 was updated and AOL doesn't display favorites in toolbar or save sites passwords.
Windows 10 was updated and AOL doesn't display favorites in toolbar or save sites passwords.
Support already ended conversation( HUNG UP ON ME) without solving problem. Very disappointed in Tech support.251st
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morpar shared this idea · Nov 25, 2020 · Flag idea as inappropriate…
RESPONDED ·
ADMIN
Product Support (Product Support, AOL) responded · Nov 25, 2020
We apologize for the long hold time you experienced and we’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that…Please give us a call at 1-800-827-6364 and one of our technician will assist.
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Can't upload pictures.
If I upload pics from camera or phone then click "Show Them" all is fine but they never get put into a folder under My Pictures. Did a mandatory update and hasn't worked since then.
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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AOL GOLD: "Ooops, Something Went Wrong" Anybody else get this a lot?
There is nothing wrong with my connection of computer. AOL Gold apparently has built-in glitches that need to be corrected or customers should be reimbursed.
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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AOL Desktop's Background picture flashing off and on
I reported this as a "bug" the other day but it's still happening so I figured I'd try this. Whenever I delete or move emails, my AOL downloaded home screen picture flashes black and then comes back on. It sometimes happens too when I use the browser and change sites I am looking at. It doesn't happen on other browsers on my laptop, just AOL Desktop Gold. Don't know if anyone else is experiencing this or not but it's been doing this for several days now.
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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Stop and Think
Don't fix things unless you can make them better and not create work for your subscribers. Grrr Something happened on AOL Gold, etc. that has screwed up all of my passwords: bank, Facebook, AOL. I am so irritated.
Please give us a call at 1-800-827-6364 and one of our technician will assist.
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since windows updated on 11 Sep. AOL DESKTOP GOLD will not start. only able to see email through aol.com web link
AOL DESKTOP GOLD WILL NOT START after latest Windows update.
Please give us a call at 1-800-827-6364 and one of our technician will assist.
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WHY ARE YOU BLOCKING MY EMAIL FROM MY AOL ACCOUNT THAT I SEND MYSELF FROM MY WORK AT SCRIPPS MEMORIAL HOSPITAL
UNBLOCK MY MAIL TO MYSELF
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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Webcam
AOL is requesting access to my webcam about every two hours. This is an invasion of privacy, and I have blocked all such requests in the future. What have you been doing with my image and sound????? And to think that I PAY for this???? You're going to lose a 30-year user to another service pretty soon....
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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Get immensely better at what you are supposed to be doing
You have been shut off now for 20 minutes and I have no access. Three other browsers are working. This is unacceptable and I will now begin looking for a new source of internet after using AOL solely since getting the internet many, many years ago. ****!!!!!!!!!!!!!!!
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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Restore AOL Gold
Restore AOLGold
Make it easier to switch computers and still find AOL Gold. We upgraded to new laptop with Win 10 and now AOL Gold is missing we can't figure out how to get AOL Gold on this computer.Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.
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Crashes by typing anything
Each time I want to type something within the AOL software (regardless of whether writing an e-mail, searching for something, typing an url into the browser) it stumbles ans crashes completely. Seems to have an allergy against my keyboard or ANY keyboard.
Best example is RIGHT THIS message I was forced to type with an alternative browser/software. Within AOL this would'nt have been possible to type! Several crushes would have been necessary to finish this short text.
Do something right now! It's really aweful!
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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