AOL Shield Pro
This forum is for you to make product suggestions and provide feedback. We’re always trying to improve our products and use the most popular feedback to make a positive change!
NOTE: This forum is not monitored for support-related issues. If you need assistance, please visit help.aol.com.
Tell us how we can improve your AOL Shield Pro experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, they are reviewed regularly and taken very seriously.
19 results found
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If you receive an error message, please follow the steps in this article: https://help.aol.com/articles/aol-dialer-fix-common-problems
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A small pop up box stating it's from AOLSHIELD.exe pops up everytime I click my mouse very ###### annoying.
A small pop up box stating it's from AOLSHIELD.exe pops up everytime I click my mouse very ###### annoying.
Thanks for reaching out.
We noticed you’re using an older version of Google Chrome and we would suggest you to update this to the most recent one.
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My Page has automatically changed to a very small, UNREADABLE page. Please fix
2 days ago, the size of my page on computer changed. CANNOT READ since very tiny. How do I fix page to normal size length and width (full screen but allowing files and icons on left side? My Maximizer/ Minimizer tab all out of sync!! Thanks. Jean
In an instant, these commands improve the readability of the content you’re viewing.
• Zoom in – Press Ctrl (CMD on a Mac) + the plus key (+) on your keyboard.
• Zoom out – Press Ctrl (CMD on a Mac) + the minus key (-) on your keyboard. -
Can't load pgs in e-mail since last up-date
Since the last windows update, I have trouble loading pgs from my e-mails. Anyone have any suggestions?
We have a solution for you, please clear your browser history, cookies and cache here’s how: help.aol.com/articles/aol-shield-settings . And then please try again.
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If I leave my computer to sit for 15 minutes, AOL shield freezes. No other programs, I have to close it down and open back up to use it
If I leave my computer to sit for 15 minutes, AOL shield freezes. No other programs, I have to close it down and open back up to use. Is there a problem with Shield?
Hello there!
I would recommend that you uninstall and reinstall the AOL Shield browser this might fix this issue. To do so, please follow these steps: https://help.aol.com/articles/aol-shield-installing-and-uninstalling
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What Happened?
Where is aol pro? How do I get to main program? All I see is this feed back stuff!
To download the AOL Shield Pro Browser, please follow the steps: https://shield.aol.com/
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browser closely unexpectedly when typing, and now when I type the letters are incorrect (I press the 'n'key and I get an ''o'') Please advis
browser closely unexpectedly when typing, and now when I type the letters are incorrect (I press the 'n'key and I get an ''o'') Please advise
Please uninstall and reinstall the AOL Shield Pro browser following the steps from this Help article: https://help.aol.com/articles/aol-shield-installing-and-uninstalling .
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Threats to close account
Not an Idea a complaint Why do I keep getting threats to close my account and today one wanting to know if I really want to close my AOL account. I do not plan to close this account
Those emails are not from AOL. Check out our article on spotting phishing and how to report it: AOL Help: Email and Viruses Protecting Your Account : https://help.aol.com/articles/protect-yourself-from-internet-scams
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We have a solution for you, please clear your browser history, cookies and cache here’s how: help.aol.com/articles/aol-shield-settings . And then please try again.
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We have a solution for you, please clear your browser history, cookies and cache here’s how: help.aol.com/articles/aol-shield-settings . And then please try again.
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saved passwords
Why did you change the settings so that auto complete is always on now? Also, when will you update the browser version? It's outdated and therefore not as secure.
We have a solution for you, please clear your browser history, cookies and cache here’s how: help.aol.com/articles/aol-shield-settings . Then make sure to uncheck the ‘‘stay signed in’‘ option from the sign in page at mail.aol.com.
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aol shield pro won't start at home page any more
aol shield pro won't start at home page any more
In order to set the AOL Shield Pro to open a specific web page (or a new tab) on startup, follow these steps:
1. Click the menu button (three horizontal lines) and then click Settings.
2. On the Settings page, under the ‘On startup’ section, select one of these 3 options:
A. Open the New Tab page (a blank tab).
B. Continue where you left off (AOL Shield Pro will open the tabs you had opened from your last session).
C. Open a specific page or set of pages.
After selecting this option, click on ‘Add a new page’, then type your desired homepage (e.g. www.aol.com, mail.aol.com etc.) and click ‘Add’.*Changes are saved automatically. To see the results close and re-open AOL Shield Pro.
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Our engineers are aware of an issue preventing the anti-keylogging window from appearing and are working to resolve this. Although the window does not appear, the anti-keylogging feature is still functioning in the background, so your keystrokes cannot be recorded by malware software.
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Why am I getting a " Please disable your ad blocker in order to view live video." I am trying to watch the PGA Championship on
Who turned on video ad blocker. It was working yesterday.
Click on the Lock icon in the address box (next to the https link) and go to ‘Site Settings’ and set ‘Pop-ups and redirects’ to allow for the live stream web-site that you use.
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cannot attach documents or insert anything in my email
Why is this happening?
We have a solution for you, please clear your browser history, cookies and cache here’s how: https://help.aol.com/articles/aol-shield-settings . And then please try again.
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As of yesterday --when I want to go to something Linked to anything in mail, or browser I get "aboutblank" with a circled i ???
What do I do...when seraching for something I get several items that they may have found but when I tap he link....I get ABOUTBLANK!!! I then can TRY to type in the web address...but even that does NOT always work!!!
We have a solution for you, please clear your browser history, cookies and cache here’s how: help.aol.com/articles/aol-shield-settings . And then please try again.
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i have aol gold on my desktop and recently downloaded aol shield. I am being blocked by some of my things.
i ha ve both aol gold and aol shield. I am experiencing blocks that I don't wish to have blocked. Please cancel shield. I thought it was a protective service.
To uninstall the AOL Shield Pro browser:
1. Right-click on the AOL Shield Pro desktop shortcut icon.2. In the menu that appears, click Open file location.
3. In the AOL Shield Pro folder that opens, double-click Uninstall.exe.
4. You’ll be asked: ‘Do you want to allow this app from an unknown publisher to make changes to your PC?’ Click Yes.
5. Follow the on-screen prompts to uninstall.
6. Restart your computer to complete the uninstall process.
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Change size of bookmark text
How do you change size of text so I can see more bookmarks/
You can increase or decrease the font size by holding down the “Ctrl” key and scroll down or up using the mouse wheel. Another method is holding down the “Ctrl” key and press “+” for increasing or “-” for decreasing. If you want to change the font size when composing emails please go to Options→Mail Settings→Compose→Rich Text / HTML.
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Edit Contacts
I was editing my contacts and could not save the information.
We have a solution for you, please clear your browser history, cookies and cache here’s how: help.aol.com/articles/aol-shield-settings . And then please try again.
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