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  1. We're glad you're here

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    0 comments  ·  Mail  ·  Admin →
    Responded  ·  Anonymous responded

    Hello there, sorry to hear about the issue. In order to see the emails better, they can be organized in a thread. Here is a website that can help in that regard: https://help.aol.com/articles/manage-conversations-in-new-aol-mail.

  2. I can't open my email on my android phone.It says AOL keeps stopping and app info and close app.This just started .

    I am unable to open my email on my moto e android phone. I can open them on my desk top.It says AOL keeps stopping & App Info & Close App.Some times it will open the first email but no more after that unless l restart the phone.This just started in the last day or to.Please let me know what you find.Thank you .William Farley

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    0 comments  ·  Mail  ·  Admin →

    Hi there! We are sorry for the issue that you are encountering.

    Our suggestion would be to access our help site on: https://help.aol.com/search?q=app+access&submitIcon=&rp=&s_chn=prt_bon&s_it=comsearch and try to use the guidance provided there or get in touch with our On Call Technical support by taping on the "Contact Us" button.


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    14 comments  ·  Mail  ·  Admin →
    Responded  ·  Product Support responded

    Hi there. This issue should be fixed in the new update to the app. If you're still experiencing any issues, please contact us on X at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.


    Thank you, 

    AOL team


  4. We're glad you're here

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    0 comments  ·  Mail  ·  Admin →
    Responded  ·  Product Support responded

    Hi there, 


    I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on X at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.


    Thank you, 

    AOL team


  5. We're glad you're here

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    9 comments  ·  Mail  ·  Admin →
    Responded  ·  Product Support responded

    Hi there. This issue should be fixed in the latest update to the app, please check for updates on your device. If you encounter any further issues, please contact us on X at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.


    Thank you, 

    AOL team


  6. Your applock locked me out even though I inputted the correct pass over 7 times. Uninstalled it and reinstalled it, now I'm afraid to use it

    In more detail? wth I just did. So a day before I had to reset my phone to factory default. Before the reset, the AOL Applock worked fine, then it didn't accept my device password and that's the reason I wrote today at 2 in the morning. Get it together guys your apps got amnesia. fix it.

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    0 comments  ·  Mail  ·  Admin →
  7. Fix latest Android update.

    Now read emails stay unread as well as deleted and emails filed in folders revert back to unread emails.

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    20 comments  ·  Mail  ·  Admin →
  8. We're glad you're here

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    0 comments  ·  Mail  ·  Admin →
    Responded  ·  Product Support responded

    Hi, are you still experiencing this issue? Please give us more details at help.aol.com. We'll look into it.

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    0 comments  ·  Mail  ·  Admin →
  10. Deleting messages in the app does not delete them from the inbox when I log into AOL on the computer! What's wrong with this?

    Make sure that if a message gets deleted through the app it also gets deleted in the desktop version!!

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    0 comments  ·  Mail  ·  Admin →
  11. Restore & Provide IMAP password to allow Verizon.net customers to access Email in 3rd Email such as Outlook. This is URGENT. Thank you.

    Until apprx 6/16/24, Verizon.net Email was received in 3rd party Email such as Outlook. IMAP settings are needed to allow incoming & outgoing email to be received & sent in Outlook. An update for requiring 2FA (Two Factor Authentication) was implemented around this time. A new Verizon/AOL IMAP password may need to be entered to restore Outlook Email for Verizon.Net Email addresses. Please advise. Thank you for your help; this is an urgent need.

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    0 comments  ·  Mail  ·  Admin →
    Responded  ·  Product Support responded

    Hi there. To connect your account in a non-AOL email app/client, you may need to generate an app password and use that instead of your account password to sign in. Here's how to create one: https://help.aol.com/articles/Create-and-manage-app-password If you need help, please contact us on X at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.


    Thank you, 

    AOL team


  12. We're glad you're here

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    0 comments  ·  Mail  ·  Admin →
    Responded  ·  Product Support responded

    Hi there. Emails sent to the Trash folder remain there for 7 more days, after which they are permanently deleted. If you need help from us, please contact us on X.com at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.


    Thank you, 

    AOL team


  13. We're glad you're here

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    0 comments  ·  Mail  ·  Admin →
    Responded  ·  Product Support responded

    Hi there. You can edit or remove your signature in the app, by tapping on your profile icon, then on Settings, scroll the list of settings until you see ''Signatures'' and tap on that.

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    0 comments  ·  Mail  ·  Admin →
  15. seit ca. 1 Woche kann ich nicht mehr sofort auf meine E Mails zugreifen, wenn ich die App öffne. Ich muss erst wieder rausgehen.

    Nach öffnen der App, geht die Infoseite auf ohne Button für den Posteingang. Ich muss erst wieder raus- und reingehen, damit die Buttons am unteren Ende erscheinen. Das ist seit ca. 1 Woche so. In Einstellungen habe ich nichts gefunden, wo ich das ändern könnte. Wer kann Tipp geben?

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    0 comments  ·  Mail  ·  Admin →
    Responded  ·  Product Support responded

    Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? 


    We're also available at https://x.com/AOLSupportHelp and https://www.facebook.com/AOLCustomerCare/.

  16. Why does it go back to homepage if you refresh whilst reading an email? I saw the 2019 response but I can't copy the link. Post link

    I can not copy the link. Can you post it as link so that when you click on it, it takes you to the aforementioned site?

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    0 comments  ·  Mail  ·  Admin →
    Responded  ·  Product Support responded

    Hi there. It sounds like you have a filter set to send all your incoming emails to that particular folder. You can remove this filter, by going to mail.aol.com from a laptop/PC, select Settings>More Settings>Filters. Additionally, we recommend you check all your email settings and account info, for any signs of compromise. We have this article to help: https://help.aol.com/articles/recognize-a-hacked-aol-mail-account If you need additional assistance, feel free to contact us at help.aol.com

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