AOL App For Android
Aol App
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.
Tell us how we can improve your AOL App experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
382 results found
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Allow me to access a large group list in my contacts and send a message on my phone.
unable to send mail in contact list using phone
Hi there. You should be able to do this, type the name of the list in the Compose page, tap on Enter and that certain list should load at the end of the suggested contacts. If you need additional assistance, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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I have issues where emails don't show up when I first open the app, only to show up after I've scrolled down
on my mobile devices there is a problem where emails don't show up when I first open the app. I've also had emails disappear after reading them, even when I save them as new. The only way to find them is to do a search.
Sorry to hear about your experience. Please try the following actions: uninstall the app, restart your mobile device and reinstall the app. Keep us posted if you encounter any other issues.
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Sorry to hear about your experience. Please try the following actions: uninstall the app, restart your mobile device and reinstall the app. Keep us posted if you encounter any other issues.
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Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on Twitter @AOLSupportHelp.
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fix the app so that ALL my messages appear, not just the few from the past hour. When I open AOL on the website, I get eveything.
fix so I can read ALL messages
Hi, sounds like you are using the Old mail/New mail view. To change this, you'll have to switch to Unified View. Here's how:
2. Click Options | Mail Settings.
3. Click the General tab, if not already there.
4. Next to "Inbox Style," select Use Unified Inbox style or Use New/Old style.
5. Click Save Settings.
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Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on Twitter @AOLSupportHelp.
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AOL only open in firefox and cant join all my gmail account with AOL
why my AOL only open in Firefox?
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on Twitter @AOLSupportHelp.
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allow me to select the folders I see. It's too many steps to get to just "sent" or a different folder.
mail folders
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on Twitter @AOLSupportHelp.
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Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on Twitter @AOLSupportHelp.
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help people when locked out there account instead of trying to charge them 29.99 shame on you.
My phone has water damage can't pull up any thing phone won't come on I called support on my husband phone the lady verified all info but told me I had to pay 29.99 to have my account unlocked.
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on Twitter @AOLSupportHelp.
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stop moving read messages to old messages folder. it's too easy to forget to reply to important messages when they are not in clear view.
stop moving read messages to old messages folder
Hi, this can be resolved by performing the following actions:
1. Tap the Profile icon.
2. Tap Settings & privacy.
3. Tap Inbox style under "Customize Inbox".
4. Tap Unified Inbox to keep messages in one folder.
6. Tap the Back icon to relaunch the app to view the changes. -
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on Twitter @AOLSupportHelp.
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my account is gone for no reason
I created a new account but it became not valid after just a few days.
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on Twitter @AOLSupportHelp.
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stop putting unread emails in my trash folder from organizations I read and do business with. also stop putting similar emails in my spam.
emails put in spam and trash that I have identified as safe.
Hi there. This can happen if you have a filter set on your email settings. Please log in at mail.aol.com through a laptop/PC, click Settings>More Settings>Filters. If you see a filter there, please delete it. Additionally, please review this article to make sure your account is secure: https://help.aol.com/articles/recognize-a-hacked-aol-mail-account As for the legit emails going to Spam, please keep marking them as Not Spam so your personal spam filter learns to recognize them as legit. If you need help, please contact us at help.aol.com.
Thank you.
AOL team
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financial fraud services
*@yahoo.com
*@gmail.comWe want AOL users to enjoy their time on our platform, and we provide various tools and standards to allow you to make the most of your experience. If you encounter abusive or inappropriate conduct by others on AOL, we encourage you to report the offense so we can ensure that action is taken.
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"Undo" quit working.
fix "Undo"
I'm sorry to hear this! Are you still experiencing this issue? If you do, please try the following actions: uninstall the app, restart your mobile device, reinstall the app then switch to a different internet connection.
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Allow edit of contact e-mail addresses! One has a typo but if I try to correct it in a new message, the program re-inserts the typo!!!
I can't even see the contact list from old versions! Is that a FEATURE?
Hi there. To access and edit your contacts, tap on the More (3 dots) menu from the bottom right corner, select Contacts, select the one you wish to edit then tap on the 3 dots from the top right corner to edit, share, copy to clipboard or delete. If you need additional help, contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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I need you to give me instructions on how I can receive AOL E-MAILS in my G-mail APP. Send settings for SMTP, and other types of E-mails.
I want to receive my AOL E-MAILs in my GOOGLE G-MAIL APP.
Hi there. Please refer to this help article to see how to connect your AOL account in a third-party email app: https://help.aol.com/articles/allow-apps-that-use-less-secure-sign-in
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FOLDERS Where are the folders and move option to those folders?!!!!!!
There had been a heading for folders.At the Bottom of the emails to the right side they were 3 dots. 1 of the choices when you open the 3 dots was that you could move the email to a specific folder? Where are those choices now?!!!!
On the mobile app, the folders are at the bottom left of your screen. you can toggle between them, with the icon being the folder you're currently viewing.
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Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on Twitter @AOLSupportHelp.
We also recommend to avoid publicly sharing your address.
- Don't see your idea?