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413 results found

  1. We're glad you're here

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    118 comments  ·  Mail  ·  Admin →
    Responded  ·  Product Support responded

    Sorry to hear that you are having a bit of trouble with the App. To resolve this, please try the troubleshooting solutions below:

    1. Clear the app’s cache
    2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    3. Restart your mobile device
    4. Lastly, switch the internet connection from WiFi to mobile data

  2. We're glad you're here

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    0 comments  ·  Mail  ·  Admin →
    Responded  ·  Product Support responded

    We are sorry, but this feature is not available on the AOL App. In order to edit your contacts, please go to mail.aol.com.

  3. fix following problem. cannot add attachments to email via my phone (Samsung Galaxy Note)

    I compose an email. I click "Paper clip" to att attachments and get a list. the pic I want is on list but cannot click on it. stylus has no effect.

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    0 comments  ·  Mail  ·  Admin →
    Responded  ·  Product Support responded

    Sorry to hear about your issue, please try reinstalling the app and let us know if the issue persists.

  4. We're glad you're here

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    0 comments  ·  Mail  ·  Admin →
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    2 comments  ·  Mail  ·  Admin →
    Responded  ·  Product Support responded

    In order to access your contacts, please tap on Compose and then tap the “Address Book” icon.

  6. We're glad you're here

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    2 comments  ·  Mail  ·  Admin →
    Responded  ·  Product Support responded

    Sorry to hear that you are having a bit of trouble with the App. To resolve this, please try the troubleshooting solutions below:

    1. Clear the app’s cache
    2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    3. Restart your mobile device
    4. Uninstall and reinstall the app with the latest version
    5. Lastly, switch the internet connection from WiFi to mobile data

  7. We're glad you're here

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    1 comment  ·  Mail  ·  Admin →
  8. not receiving emails

    haven't received emails in past 24 hours...

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    3 comments  ·  Mail  ·  Admin →
  9. please help email is down

    when accessing email from laptop says "blerk error" when accessing from phone says the message cannot load please help

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    1 comment  ·  Mail  ·  Admin →
  10. htird party app

    you keep sending me notifications to update since I use samsung email app. I have. Why am I getting them? I also use windows mail same thing there

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    0 comments  ·  Mail  ·  Admin →
    Responded  ·  Product Support responded

    Hi there. If you don’t use a 3rd party app or if you are using one but you already have secured your account, you can ignore the emails received from us regarding that.

  11. when I used the app it permanently deleted my emails. I don't know how to retrieve them. I'm upset about this.

    make it easier to retrieve these emails without us having to try out a program to retrieve the emails that doesn't include aol email.

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    1 comment  ·  Mail  ·  Admin →
  12. fix your email first instead of launching apps and **** . No issue with email until your mail was no longer supported by third party service

    stopping third party support for an app that is garbage makes me want to delete my aol accounts permanently

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    0 comments  ·  Mail  ·  Admin →
  13. Pas d'accès aux contacts depuis l'application AOL

    Je ne trouve nulle part mes contacts dans l'application afin de modifier ou den rajouter

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    0 comments  ·  Mail  ·  Admin →
    Responded  ·  Product Support responded

    In order to access your contacts, please tap on Compose and then tap the “Address Book” icon.

  14. We're glad you're here

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    0 comments  ·  Mail  ·  Admin →
    Responded  ·  Product Support responded

    Thank you for submitting your feedback. Unfortunately, we are not sure what your comments were about and are unable to properly action your feedback. Could you please provide a bit more detail for us on what you’re commenting on? Thank you so much, and have a great day!

  15. We're glad you're here

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    0 comments  ·  Mail  ·  Admin →
    Responded  ·  Product Support responded

    I have a couple of troubleshooting steps for you that should resolve this issue:
    1. Clear the app’s cache
    2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    3. Restart your mobile device
    4. Lastly, switch the internet connection from WiFi to mobile data.

  16. We're glad you're here

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    1 comment  ·  Mail  ·  Admin →
    Responded  ·  Product Support responded

    Please follow the steps below: From the phone’s Home screen, swipe up or down from the center of the display to access the apps screen > Go to Settings > Display > Tap Screen zoom > There slide the blue bar to the left > Go back to Display Screen > Font size and style > Slide the blue bar to the left.

  17. I cant change my surname

    I have tried various ways and it doesnt work I have misspelled it and really need to change it can you help

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    1 comment  ·  Mail  ·  Admin →
  18. I have been a subscriber for almost 30 years (remember DOS) but you have made it impossible for me to continue much longer.

    The recent surprise change in allowing me to read aol emails in outlook is unfortunate. The aol generated pw does not work in desktop outlook. Plus the pw needs to be regenerated often since it is dropped frequently. Your browser is filled with ads that obstruct received information. plus you want to charge me to ask questions or even complain. Too bad Aol decided to abandon loyal subscribers.

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    0 comments  ·  Mail  ·  Admin →
    Responded  ·  Product Support responded

    Thanks for reaching out, sorry to hear you’ve had issues with your AOL account used on Outlook. I’m here to help!

    In order to remove the account you go to File in the upper left corner, then click on Account Settings – Select the account you want to remove. Then, in order to re-add it, you have to go to File – Add account – Manually configure server settings or additional server types. There you have to enter the account details along with the servers and the app generated password ( Choose Outlook Desktop from the drop down menu ). Then you click on More Settings then go to Advanced and make sure the ports and the SSL encryption are correct.

    Thank you!
    AOL Uservoice Team

  19. please enable "Mark old mail as new" to help me manage whom I still have to respond to. Flagging does not help here

    please enable "Mark old mail as new" to help me manage whom I still have to respond to. Flagging does not help here because flag moves into old/read folder along with attached mail piece

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    0 comments  ·  Mail  ·  Admin →
    Responded  ·  Product Support responded

    You can mark more emails as new by tapping on the box near them and after that tap on the Envelope icon in the upper right.

  20. We're glad you're here

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    0 comments  ·  Mail  ·  Admin →
    Responded  ·  Product Support responded

    Thank you for submitting your feedback. Unfortunately, we are not sure what your comments were about and are unable to properly action your feedback. Could you please provide a bit more detail for us on what you’re commenting on? Thank you so much, and have a great day!

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