AOL App For Android
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Tell us how we can improve your AOL App experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
419 results found
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I am unable to click links in my email. This just started a couple of days ago. I am using an Android and it had been updated.
Links do not work
I have a couple of troubleshooting steps for you that should resolve this issue:
1. Clear the app’s cache
2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
3. Restart your mobile device
4. Lastly, switch the internet connection from WiFi to mobile data. -
Please follow the steps below: From the phone’s Home screen, swipe up or down from the center of the display to access the apps screen > Go to Settings > Display > Tap Screen zoom > There slide the blue bar to the left > Go back to Display Screen > Font size and style > Slide the blue bar to the left.
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suggestion: important feature: ability to Mark unread emails as read.
please provide a way to "Mark unread emails as read in Android" . I understand I can do this on a PC to the use of a control key, but nothing like that is available on Android. this would be very helpful processing to a copy I have received of an email that I replied to.
I see this as a simple interface where the user first selects the emails in question, then at the upper right " : " menu, selecting "Mark emails as read" as the new option.
In order to help you with this issue, please select the emails and after that tap the opened envelope icon.
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I cant change my surname
I have tried various ways and it doesnt work I have misspelled it and really need to change it can you help
We are sorry, but this feature is not available.
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I have been a subscriber for almost 30 years (remember DOS) but you have made it impossible for me to continue much longer.
The recent surprise change in allowing me to read aol emails in outlook is unfortunate. The aol generated pw does not work in desktop outlook. Plus the pw needs to be regenerated often since it is dropped frequently. Your browser is filled with ads that obstruct received information. plus you want to charge me to ask questions or even complain. Too bad Aol decided to abandon loyal subscribers.
Thanks for reaching out, sorry to hear you’ve had issues with your AOL account used on Outlook. I’m here to help!
In order to remove the account you go to File in the upper left corner, then click on Account Settings – Select the account you want to remove. Then, in order to re-add it, you have to go to File – Add account – Manually configure server settings or additional server types. There you have to enter the account details along with the servers and the app generated password ( Choose Outlook Desktop from the drop down menu ). Then you click on More Settings then go to Advanced and make sure the ports and the SSL encryption are correct.
Thank you!
AOL Uservoice Team -
Hello there. If you have trouble receiving emails, the first steps we recommend you take is to check your Spam Settings and your Filter and Alerts settings. Please ensure they do not contain harmful filters that may prevent incoming emails from reaching your Inbox. Should you find such filters, we recommend removing or modifying them, as needed. Please sign out and back in for the changes to take full effect.
We also recommend resetting the password and making sure the account is secure: https://help.aol.com/articles/recognize-a-hacked-aol-mail-account
If you need additional assistance, please contact us at help.aol.com
Thank you,
AOL team
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please enable "Mark old mail as new" to help me manage whom I still have to respond to. Flagging does not help here
please enable "Mark old mail as new" to help me manage whom I still have to respond to. Flagging does not help here because flag moves into old/read folder along with attached mail piece
You can mark more emails as new by tapping on the box near them and after that tap on the Envelope icon in the upper right.
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AOL have messed up my email & I can't even contact an agent to sort out the mess. speaking to a human being is better sometimes.
customer service
Thank you for submitting your feedback. Unfortunately, we are not sure what your comments were about and are unable to properly action your feedback. Could you please provide a bit more detail for us on what you’re commenting on? Thank you so much, and have a great day!
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I have been waiting in the "chat" room regarding having to update security info. Time is running out when this service is available on the w
The service you want us to continue required difficult steps for computer challenged, phone usage and tablet users. Trying to use the help phone numbers resulted in unacceptable wait times (over 20 minutes). We live in a very rural area with no decent cell phone ability. We have aol gold. We have paid for this supposed service but have not seen any benefit regarding this last demand from you to upgrade for security reasons. ******* was hacked this year and when he started this upgrade, his favorites list disappeared - on a Verizon phone..We know aol is owned by Verizon.…
Thank you for submitting your feedback. Unfortunately, we are not sure what your comments were about and are unable to properly action your feedback. Could you please provide a bit more detail for us on what you’re commenting on? Thank you so much, and have a great day!
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I have received emails on changing my acct. Be honest with you I do not understand what to do. HELP
Changes to AOL
What are the changes to ne don't the 20 th
We did send an email that we’re updating our authentication policies around third-party email access to better protect your email account. You may need to update your account settings in third-party programs to use a more secure approach. By default, we block access to your email account if you are using outdated apps that could leave your account vulnerable. If we sent you an email indicating that your app is using outdated security protocols or you’re unable to log in from an older app, you still have several options available to you. See here more info:
https://bit.ly/AOLAppPassword -
how can I combine and view 2 different emails at the same time?
I want to veiw more than one email account at the same time.
Hello there, you can add multiple account in the AOL app by going to Settings, Manage Accounts and tap Add account.
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je suis connectée et pourtant je reçois le message suivant : vous êtes hors ligne ,vous ne recevrez pas tous vos messages !
message d'erreur à l'ouverture d'aol , je suis hors ligne alors que je suis bel et bien connectée
Sorry to hear that you are having a bit of trouble with the App. To resolve this, please try the troubleshooting solutions below:
1. Clear the app’s cache
2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
3. Restart your mobile device
4. Uninstall and reinstall the app with the latest version
5. Lastly, switch the internet connection from WiFi to mobile data -
samsung email app and ms mail
so If I have deleted my account from samsung email and windows mail. Then re-added them, I am good? Your directions are confusing
Hi there. If you’re using the AOL Mail app you don’t need to re-add your account. Only if you’re using a 3rd party app you will need to follow these steps: https://help.aol.com/articles/allow-apps-that-use-less-secure-sign-in
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You please sort out why suddenly unable to print emails or save to PDF on Samsung Galaxy Tab A
rectify printing fault
Sorry to hear that you are having a bit of trouble with the App. To resolve this, please try the troubleshooting solutions below:
1. Clear the app’s cache
2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
3. Restart your mobile device
4. Lastly, switch the internet connection from WiFi to mobile data -
after I search for junk mail "xyz" allow me to select all to delete
when trying to clear out/ clean up my in box I often find hundreds of notifications from one sender that I can delete. It's easy to search for emails from the sender however, I have to select each one individually in order to delete a handful at a time. Search, select all and delete would be a nice feature would like to get my in box under 999+
AOL Mail on the AOL app lets you delete messages either one at a time, or group a bunch together and do a mass delete.
Here’s how:
1. Tap the Mail icon
2. Tap the folder your message is in.
3. Tap the box next to the messages you want deleted.
4. Alternatively, tap Select All after selecting the first message.
5. Tap the Delete icon at the top of the screen.
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links in emails are not working
when I click on a link in an email nothing happens.
Sorry to hear that you are having a bit of trouble with the App. To resolve this, please try the troubleshooting solutions below: 1. Clear the app’s cache 2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove 3. Restart your mobile device 4. Lastly, switch the internet connection from WiFi to mobile data
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Sorry for the inconvenience, in order to further assist you with this issue, please contact us at aolmailquestions@aol.com.
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I’m sorry to hear you’re having issues with your AOL email. Since we’re unable to udnerstand the situation, I would advise you to reach out at our AOL Customer Support team at 1-800-827-6364 Monday – Friday (8 AM – 1 AM ET,) and Saturday (8 AM – 10 PM ET.)
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Do you want to get rid of the clutter in your inbox? Learn how to unsubscribe from some newsletters and daily deal emails here:
https://help.aol.com/articles/how-do-i-unsubscribe-from-email-newsletters-that-i-receive -
How about making the reply all button include the cc mail addresses as every other app does?
Make the reply all button include those cc'd in the previous email.
Sorry to hear that you are having a bit of trouble with the App. To resolve this, please try the troubleshooting solutions below:
1. Clear the app’s cache
2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
3. Restart your mobile device
4. Uninstall and reinstall the app with the latest version
5. Lastly, switch the internet connection from WiFi to mobile data
- Don't see your idea?