AOL App For Android
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Tell us how we can improve your AOL App experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
419 results found
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Hi there. Please make sure you have the latest update to the UI, One UI 5.1. You can go to your device's settings, tap on ''Software update'' to see if this update is available for you. If it's not, please try again later. Additionally, if you do have this version, please check to have the latest keyboard 5.6.10.25. Settings>General management>Keyboard list and default>Samsung Keyboard>About Samsung Keyboard (bottom of page)>Update. If you need additional assistance, please contact us at help.aol.com
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Can't delete folder from Android app that was deleted from desktop/web.
A folder that was deleted on desktop still appears in the Android app. Unable to remove from the app as that option is grayed out and selecting that folder to display just shows blank page with spinner at the top.
Try removing and re-adding your account to the app. If the issue persists, our Customer Care team at help.aol.com could look into this.
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I dislike that after opening a new email it's moved from the "New mail" folder to the "Old mail" folder. Pls make this optional in Settings.
I see that this suggestion has been made. Still, I'll reiterate it. The status quo is very inconvenient and a major issue to me.
Hi there,
I would recommend switching to the unified inbox style. Go to mail.aol.com through a laptop or PC, click Options>Mail Settings>Inbox Style>save settings. Then uninstall/reinstall the AOL app so these settings reflect in the app.
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Hi. The issue should be addressed by Samsung and fixed in the next One UI 5 update, which should start rolling out by the end of February. In the meantime, I would suggest using a different keyboard than the one you have, such as GBoard (Google keyboard) or Microsoft SwiftKey. We appreciate your cooperation!
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go back?something changed with mail. while typing the cursor changes to the bottom of the email. sucks to keep scrolling up.
go Back to a different version
or fix this versionHi. The issue should be addressed by Samsung and fixed in the next One UI 5 update, which should start rolling out by the end of February. In the meantime, I would suggest using a different keyboard than the one you have, such as GBoard (Google keyboard) or Microsoft SwiftKey. We appreciate your cooperation!
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Fix synching problem. I use app on my smartphone and tablet. what I did on one used to synch on other but doesn't anymore.
Synchronization problem
Sorry to hear about your experience. Please try the following actions: uninstall the app, restart your mobile device and reinstall the app. Keep us posted if you encounter any other issues.
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If any of your emails have been permanently deleted or have gone missing in the last 7 days, reach out at help.aol.com/contact and we'll do everything we can to try to recover your lost messages.
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Hi. The issue should be addressed by Samsung and fixed in the next One UI 5 update, which should start rolling out by the end of February. In the meantime, I would suggest using a different keyboard than the one you have, such as GBoard (Google keyboard) or Microsoft SwiftKey. We appreciate your cooperation!
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The new AOL App sucks. Go back to the old version. I had a stroke a while back. This is really screwing with my continued health problems.
email response keeps jumping to the bottom of the page. getting me dizzy trying to follow where I am in the email.
Hi. The issue should be addressed by Samsung and fixed in the next One UI 5 update, which should start rolling out by the end of February. In the meantime, I would suggest using a different keyboard than the one you have, such as GBoard (Google keyboard) or Microsoft SwiftKey. We appreciate your cooperation!
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I wonder if the new version has been beta tested properly. Please either fix the issues or roll back to the previous version. thank you.
you can contact me for detail if you wish
Hi. The issue should be addressed by Samsung and fixed in the next One UI 5 update, which should start rolling out by the end of February. In the meantime, I would suggest using a different keyboard than the one you have, such as GBoard (Google keyboard) or Microsoft SwiftKey. We appreciate your cooperation!
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**** app now stop jumping to the bottom of my email. can't respond properly to anything need to see if there is an alternative mailer!
keeps jumping to the bottom of the mail. imagine I had very important information to relay to someone and this fault ****** it up! to whom would I serve the court papers if something really bad happened because of it?
Hi. The issue should be addressed by Samsung and fixed in the next One UI 5 update, which should start rolling out by the end of February. In the meantime, I would suggest using a different keyboard than the one you have, such as GBoard (Google keyboard) or Microsoft SwiftKey. We appreciate your cooperation!
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why can't I unsubscribe from certain emails? Don't trust Google on any subject
not trusting Google, on any subject
We'd like to hear more about this so we can better assist you. Please contact our Customer Care team at help.aol.com.
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I can not log out
no logout ability.
Sorry to hear about your experience. Please try the following actions: uninstall the app, restart your mobile device and reinstall the app. Don't hesitate to contact us at help.aol.com if the issue persists.
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app has been ruined!
feedback
Thank you for submitting your feedback. Unfortunately, we are not sure what your comments were about and are unable to properly action your feedback. Please contact our Customer Care team at help.aol.com and give them more details about the issue you've encountered.
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Where do you go to see spam folder?
cannot find spam folder
Hi. To see the Spam folder, tap on your Inbox button that's located on the bottom screen then select Spam from the folder list that loads.
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why are all my NEW EMAILS going to trash first?????
emails are going into my TRASH section. they should be going into NEW MAIL category. why is this happ???
If you are not receiving messages or you notice your emails are going to Trash you may want to check your filters. Check out https://help.aol.com/articles/use-filters-to-sort-and-organize-messages-in-aol-mail for info on how to check your filters. If you did not set any filters, but they are present, you may want to secure your account.
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If any of your emails have been permanently deleted or have gone missing in the last 7 days, reach out at https://help.aol.com/contact/ and we'll do everything we can to try to recover your lost messages.
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I have not received any new emails on my Android phone since May 28, 2022. What's going on? Will not allow me to sink with email! please fix
I open the AOL app, and there are no new emails since May 28, 2022, why?
Sorry to hear about your experience. Please try the following actions: uninstall the app, restart your mobile device and reinstall the app.
If you're still encountering problems after performing these steps, please reach out through https://help.aol.com/contact and give us more details.
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i received 14 verification codes for one request. none of them worked
verification code error
We'd like to hear more about this. Please contact our Customer Care team at help.aol.com and send as many details as you have.
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Sounds like something our Customer Care team could help with. Please reach out to us at help.aol.com through the Contact feature.
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